SATINDER KAUR GHATTAOR
38 Clifton Gardens,Hillingdon, Uxbridge
Summary
Detail-oriented Administrative / Welfare Officer with expertise in school administration, attendance management, and stakeholder communication. Acts as a central contact for parents, students, and staff in a secondary school setting. Offers strong organisational skills and the ability to manage multiple administrative priorities, making an ideal candidate for a Principal’s PA role.
Overview
3
3
Languages
1
1
Certification
15
15
years of professional experience
Work History
Administrative / Welfare Officer
TRHAT (De Salis Studio College)
Hayes, Middlesex
01.2023 - 10.2026
- As an attendance officer first point of contact for parents, students and staff.
- Managed daily enquiries from parents, students, and staff via phone, email, and face-to-face interactions.
- Analysing and monitoring student attendance with pupils, parents and staff to identify potential attendance issues.
- Scheduled and coordinated meetings with parents, students, and teachers to discuss attendance issues. with parents, pupils and teachers in school to provide ongoing help with attendance.
- Assist families to receive any benefits that they’re entitled to, including free school meals, transport, clothing and any other issues that can have an impact on school life.
- Make referrals to other organisations that might be able to help support struggling children and families such as social services, health professionals, educational psychologists, or the careers service.
- Informed parents of their obligation to maintain their child's enrolment in education until the age of 16.
- Kept accurate, up-to-date records for monitoring and analysis.
- Prepared and sent monthly attendance reports to stakeholders.
- As a welfare, make sure all the children with medical conditions data and medicine are recorded and maintained accurately.
- Provided medication to children according to their schedules.
- Maintained detailed records of daily accidents, ensuring accurate documentation for review and communication with parents. of the daily accidents, liaising with parents and teachers.
- Managing the school's internal database, which includes reviewing and updating all payments made for students.
- Liaised with debtors and approved representatives to collate accurate, current information for prompt issue resolution.
- Handling all the filing and documents appropriately.
Office Administrator
Vine Estates
Uxbridge, Middlesex
02.2022 - 10.2022
- Ensured customer satisfaction through effective communication and support.
- Managed day-to-day general enquiries to enhance tenant support.
- Facilitated renewal tenancy negotiations to ensure tenant retention.
- Drafted tenancy agreements and coordinated signing processes prior to move-in.
- Registering applicants onto the phone and organising viewings.
- Dealing with contractors to book in maintenance requests.
- Booking in cleaners, inventory clerks, plumbers, electricians and other tradespeople.
- Checking all files files are up to date and compliant with current legislation.
Customer Service Assistant
Wilko
Uxbridge, Middlesex
08.2020 - 02.2022
- Actively listened to customers to fully understand requests and address concerns.
- Resolved customer complaints through calm communication and effective problem-solving.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Consistently dedicated efforts to improve operations and enhance customer service.
- Operated tills to accurately process cash and credit card transactions.
- Stocked shelves efficiently to enhance store presentation and improve customer experience.
- Ensured accuracy in weekly cash office management to maintain financial integrity.
Survey Interviewer
Epinion Research Ltd
London Heathrow Airport
04.2018 - 05.2020
- Conducted personal interviews and observations with staff and passengers to gather insights.
- Recorded accurate survey data on company-provided tablets, ensuring reliable information capture.
- Interviews conducted with the tablets provided.
- Engaged in discussions about airport services to enhance survey quality.
Passenger Service Ambassador
Omniserv Ltd.
London Heathrow Airport
08.2014 - 04.2018
- General Service Ambassador(GSA) meet and greet the customers, using state of the tablet technology to guide passengers.
- Facilitated smooth connections for passengers transferring between flights - assisting passengers with connecting flights.
- Checked boarding cards to validate terminals and ensure passengers were directed to correct gates.
- Provided way finding assistance and terminal information to passengers - providing way finding and information about terminals.
- Facilitated fast track access for Business Class passengers using vouchers to streamline their arrival and departure process.
- Assisted passengers in using E Passport gates efficiently - helping people using E Passports gates and ensure right people use these gates.
- Hosted automated ticket presentation gates to manage passenger flow and ensure successful ticket scans.
- Prepared passengers for security compliance with protocols.
- Managed Track Transit System operations during peak periods - ensuring the management of TTS , controlling access to the platforms during busy periods as shuttle departs between the terminals.
Gap Year
Personal Commitments
India, UK
04.2013 - 08.2014
- Relocated to the UK and adapted to new cultural and professional environments while maintaining family commitments.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Senior Business Development Officer
IDBI Bank
Nakodar, India
11.2012 - 03.2013
PR Officer
IVY World School
Jalandhar, India
09.2011 - 02.2012
- Developed and implemented comprehensive public relations strategies, enhancing brand visibility and reputation.
- Led the public relations team, setting clear goals and monitoring performance to ensure high productivity.
- Represented the company at industry events and conferences, networking with professionals to build strategic partnerships.
- Collaborated with marketing and sales teams to synchronise promotional activities, maximising impact.
- Conducted market research to identify public relations opportunities, aligning efforts with company objectives.
- Facilitated internal communications, maintaining open channels of dialogue within the organisation.
Education
Master of Business Administration - Retails Management
MKUDDE
Punjab, India01-2012
Bachelor of Arts - Humanities
Guru Nanak Dev University
Punjab, India01-2009
A-Levels - High School
Guru Nanak National College for Women
Nakodar, India01-2005
GCSEs - GCSE
St.Jude's Convent School
Nakodar, India01-2003
Skills
- Student welfare coordination
- Attendance monitoring
- Appointment scheduling
- Office administration
- Microsoft Office proficiency (Word, Excel, Powerpoint, Teams, Google Suite, Sharepoint, One Drive, Zoom etc)
- Knowledge of MIS (Progresso, Edgen & BromCom)
- Customer service excellence
- Problem solving and critical thinking
Languages
English
Punjabi
Hindi
Certification
- DBS Checked -on update service
- CPD Certificate - PA and Secretarial Skills course completed in March 2023.
- Safeguarding Training Level 1 completed in Oct 2024
- First Aid at Work Training completed in Nov 2024
- Achieved certificate in Awareness of Forced Marriages - February 2023
- Certificate of Achievement Female Genital Mutilation: Recognising and Prevetning FGM- February 2023
- Prevent Awareness Course - February 2023
- Attended regular trainings conducted by the external agencies, Hillingdon Council and NHS.
- Achieve Asthma Champion certification every year from the last 3 years - 2024/25
- Regularly attend cluster meetings organised by Hillingdon council participation team.
Accomplishments
Diploma in Airhostess, Hospitality and Travel Management 2005 - 2006
I have completed Diploma in Airhostess, Hospitality and Travel Management from Frankfinn Institute of Airhostess Training. During the course I had gained skills in customer services, detail study of aircrafts, training in reservations of tickets for flights and hotels (using Galileo), check-in passengers, serving meals, and making flight announcements.
Hobbies
- Spending time with my family, socialising with friends.
- Sewing, doing art & craft with my kids
- Cooking
- Sports Activities
- Learning new things
Education
other,other
Languages
6,C2,6,C2
Additional information
- Whilst working in the trust I had the opportunity to be interviewed by OFSTED which was held in our college in OCT 2024. With my hard work on attendance part of the side the overall attendance of the college is improved than the previous year. My work was applauded by the OFSTED inspectors.
- Recently, I have also had the opportunity to be one of the Parent Governors in a primary school where I will be working alongside with the rest of the Board members focusing on achieving the goals in school improvement in all aspects.
Timeline
Administrative / Welfare Officer
TRHAT (De Salis Studio College)
01.2023 - 10.2026
Office Administrator
Vine Estates
02.2022 - 10.2022
Customer Service Assistant
Wilko
08.2020 - 02.2022
Survey Interviewer
Epinion Research Ltd
04.2018 - 05.2020
Passenger Service Ambassador
Omniserv Ltd.
08.2014 - 04.2018
Gap Year
Personal Commitments
04.2013 - 08.2014
Senior Business Development Officer
IDBI Bank
11.2012 - 03.2013
PR Officer
IVY World School
09.2011 - 02.2012
Master of Business Administration - Retails Management
MKUDDE
Bachelor of Arts - Humanities
Guru Nanak Dev University
A-Levels - High School
Guru Nanak National College for Women
GCSEs - GCSE
St.Jude's Convent School