Sara Holmes
Draycott Cheddar,somerset
Summary
Dedicated professional with expertise in student welfare, safeguarding, and child protection, specialising in attendance monitoring, case management, and conflict resolution. Demonstrates exceptional communication and relationship-building skills to foster collaboration with parents, guardians, and multidisciplinary teams. Adept at problem-solving under pressure while maintaining a calm and organised approach to time-sensitive challenges. Committed to supporting student development through effective interventions and data-driven reporting processes.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Education Welfare Officer
Somerset County Council
Shepton Mallet, Somerset
05.2002 - 07.2018
- Monitored student attendance and collaborated with teachers and parents to address issues leading to absenteeism
- Conducted home visits and telephone interviews to support families with attendance-related challenges
- Provided emotional and practical support to students dealing with personal issues, working closely with counselors and external agencies
- Developed and implemented intervention plans for students with persistent attendance problems
- Maintained accurate records of attendance and student welfare cases, generating reports for school leadership and local education authorities
- Organized workshops and awareness campaigns to promote good attendance among students and parents
- Supported the safeguarding of students, reporting any concerns to the appropriate authorities in accordance with school policies
- Assessed students' needs to provide appropriate intervention strategies.
- Encouraged regular school attendance through close monitoring and communication with families.
- Worked closely with external agencies to secure additional resources for vulnerable learners.
- Collaborated with social services for holistic student support.
- Liaised with parents and teachers for improved student attendance.
- Conducted home visits, supporting family engagement in the education process.
- Provided guidance on welfare legislation and policy updates to educational staff.
- Fostered positive relationships with students, resulting in better academic outcomes.
- Advised schools on legal matters related to student welfare and attendance issues.
- Coordinated multi-disciplinary teams for effective case management.
- Improved parent-school relationship by mediating disputes and misunderstandings.
- Prepared detailed reports for local authorities on children's welfare situations.
- Developed action plans, ensuring each student's well-being was prioritised.
- Managed high-risk cases to ensure child safety.
- Supported families, pupils and schools in addressing and improving attendance, enforcing relevant legislation as required.
- Maintained up-to-date knowledge of attendance, absence management and pupil registration laws to aid education of schools and families.
- Offered advice and guidance at school attendance and family meetings to reduce absences in line with department targets.
- Maintained confidential case documentation in line with data protection regulations.
- Collaborated with officials to prepare required legal documentation for court proceedings.
- Prepared reports for legal action and provided evidence in court.
Attendance Manager
The Blue School
Wells, Somerset
09.2018 - Current
- Assisted in monitoring and improving student welfare programs, including attendance and emotional well-being
- Worked closely with the lead Education Welfare Officer to provide support for students experiencing challenges related to attendance, behavior, or personal issues
- Helped organize extracurricular activities that promoted engagement and participation
- Communicated regularly with parents regarding attendance concerns, providing guidance and support where needed
- Participated in staff meetings to review student welfare issues and provided input on possible interventions
- Led performance reviews, identified areas for improvement.
- Delegated tasks efficiently to maximise productivity.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Higher National Diploma - Public Services
Diploma in Behaviour and Attendance
Somerset 09.2008 - 07.2009
Skills
- Student Welfare & Support
- Attendance Monitoring & Reporting
- Case Management & Interventions
- Communication & Relationship Building
- Counseling & Conflict Resolution
- Safeguarding & Child Protection
- Data Entry & Reporting
- Collaboration with Parents/Guardians
- Multidisciplinary Teamwork
- Time Management & Organisation
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
References
Available upon request.
Timeline
Attendance Manager
The Blue School
09.2018 - Current
Higher National Diploma - Public Services
Diploma in Behaviour and Attendance
09.2008 - 07.2009
Education Welfare Officer
Somerset County Council
05.2002 - 07.2018
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