Jordan Clark
Salford,Greater Manchester
Summary
Senior Welfare & Accommodation Manager with 6+ years’ experience across student services, residential operations, compliance, and pastoral care. Proven record of managing complex stakeholder relationships, safeguarding frameworks, high-occupancy accommodation portfolios, and crisis response in fast-paced, multicultural environments. Brings a calm, solutions-focused leadership style with strong operational oversight, policy governance, and people management capability.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Welfare and Accommodation Manager
International House Manchester
, Manchester
2022.04 - 2026.02
- Held senior operational responsibility for student welfare and accommodation services within a large, multicultural international education environment, acting as key decision-maker for safeguarding, housing, and crisis escalation.
- Led the delivery of comprehensive pastoral care services, supporting students’ personal, social, and emotional wellbeing while ensuring smooth cultural integration and a safe learning environment.
- Designed, implemented, and maintained safeguarding, welfare, and accommodation policies in line with British Accreditation standards, local authority guidance, and health & safety legislation.
- Oversaw the full accommodation lifecycle, including homestay recruitment, vetting, inspections, allocations, issue resolution, and relationship management with external providers.
- Managed risk and compliance across accommodation provision through regular audits, inspections, and continuous policy review, minimising regulatory and reputational exposure.
- Acted as primary liaison between students, families, accommodation providers, and internal departments, ensuring clear communication and timely resolution of complex or sensitive issues.
- Served as escalation point for welfare incidents and accommodation emergencies, coordinating calm, effective responses and implementing preventative measures to reduce recurrence.
- Collected, analysed, and reported on student welfare and accommodation feedback, presenting actionable insights to senior leadership to inform service improvements and operational planning.
- Contributed to strategic planning and continuous improvement initiatives, with a focus on student satisfaction, service quality, and operational efficiency.
- Supported staff welfare and safeguarding awareness, providing guidance and ensuring consistent application of policies across teams.
Lettings Manager
Riverside House
, Salford
2020.11 - 2022.04
- Held operational responsibility for the full lettings function within a high-occupancy residential environment, overseeing performance, compliance, and tenant experience.
- Managed the end-to-end lettings lifecycle, including marketing strategy, viewings, negotiations, agreements, renewals, and move-ins/outs, ensuring consistent occupancy and revenue stability.
- Drove high occupancy levels through proactive pipeline management, local outreach, and effective use of online booking and listing platforms.
- Acted as primary escalation point for tenant issues, resolving complex or sensitive matters professionally while protecting landlord interests and maintaining service standards.
- Ensured full compliance with tenancy legislation, GDPR, and health & safety requirements, coordinating inspections, certifications, and audits to mitigate legal and operational risk.
- Oversaw property inspections and maintenance workflows, liaising with contractors and internal teams to ensure timely, cost-effective repairs and minimal disruption to tenants.
- Produced regular performance and occupancy reports, providing insight into pipeline health, renewals, and operational risks to support management decision-making.
- Coordinated lettings calendars, viewings, maintenance schedules, and compliance checks to maximise operational efficiency and minimise void periods.
- Worked cross-functionally with maintenance, front-of-house, and operations teams to deliver a consistently high standard of accommodation and customer experience.
Lettings Coordinator
University Quarter
, Kingston upon Hull
2018.11 - 2020.05
- Supported the day-to-day operations of a busy student lettings office, assisting with the administration and coordination of residential accommodation.
- Managed enquiries from prospective and existing tenants, providing clear information and supporting the lettings process from initial contact through to move-in.
- Coordinated property viewings, tenancy paperwork, and move-in logistics, ensuring accuracy, efficiency, and a positive tenant experience.
- Maintained accurate records and documentation in line with tenancy requirements, GDPR, and internal procedures.
- Liaised with maintenance teams and external contractors to log, track, and follow up on repair requests.
- Assisted with property inspections and compliance checks, gaining hands-on experience of housing standards and regulatory requirements.
- Provided front-facing support to student tenants, responding to queries and signposting welfare or support services where appropriate.
- Supported senior staff with reporting, scheduling, and general administrative tasks, contributing to smooth office operations.
Education
BA - Creative Music Technology
University of Hull
2014.09 - 2017.07
BTEC - Music Technology
College Llandrillo
2011.07 - 2014.06
GCSEs -
Rhyl High School
2002.09 - 2009.07
Skills
Leadership & Operational Management
- Operational oversight and service delivery
- Cross-functional collaboration
- Escalation handling and decision-making
- Workload prioritisation and time management
- Continuous service improvement
- Student welfare and pastoral care delivery
- Cultural awareness and cross-cultural communication
- Student engagement and orientation programmes
- Safeguarding practices and duty of care
- Staff and student welfare support
- Student accommodation operations
- Homestay recruitment and management
- Housing allocation and occupancy planning
- Property inspections and quality assurance
- Tenant relations and issue resolution
- Safeguarding policy implementation (Level 3)
- Regulatory compliance and audit readiness
- Health & safety standards
- GDPR and data protection practices
- Incident reporting and risk mitigation
- Student, family, and provider liaison
- Contractor and supplier coordination
- Internal stakeholder engagement
- Conflict resolution and mediation
- Service-level communication
- Performance and occupancy reporting
- Feedback collection and analysis
- Record-keeping and documentation control
- Microsoft Office (Word, Excel, Outlook)
- Process tracking and workflow coordination
- Emergency response coordination
- Safeguarding escalations
- Welfare incident handling
- Calm decision-making under pressure
Certification
Fire Marshall Trained
First Aid Trained
Designated Safeguarding - Level 3
Affiliations
- I am a self-taught guitarist and have been playing since 2008. I am also proficient on a number of other instruments including piano, harmonica and drums. My dissertation album of original material received a 78/100 and was the highest grade of the year in my field. Other interests include history, chess and music reviews.
References
References available upon request.
Timeline
Welfare and Accommodation Manager
International House Manchester
2022.04 - 2026.02
Lettings Manager
Riverside House
2020.11 - 2022.04
Lettings Coordinator
University Quarter
2018.11 - 2020.05
BA - Creative Music Technology
University of Hull
2014.09 - 2017.07
BTEC - Music Technology
College Llandrillo
2011.07 - 2014.06
GCSEs -
Rhyl High School
2002.09 - 2009.07