Saskia Yssennagger
Dover,Kent
Summary
Dedicated problem-solver focused on delivering exceptional customer support. Proficient in communication and conflict resolution, fostering strong customer relationships. Committed to improving service quality and driving customer satisfaction.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
Volunteer retail assistant
Cancer Research UK
Folkestone, Kent
08.2021 - 05.2023
- Handled cash registers accurately, minimising discrepancies at end-of-day tallies.
- Handled customer complaints, resulting in improved client relations.
- Maintained a clean, organised store environment for improved shopping experience.
- Ensured customer satisfaction by providing excellent service and product information.
- Managed till operations to facilitate smooth transactions.
- Rotated and refilled stock on shop floor and in storage areas to maintain optimal inventory levels.
- Advised customers on options to donate and volunteer, building store resources.
- Greeted customers upon arrival, locating extra stock in storage room and providing purchase advice to ensure satisfaction.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Delivered personalised customer service with a smile to promote return custom.
Kitchen porter
Port lympne hotel & reserve
Ashford, Kent
06.2019 - 03.2020
- Ensured smooth running of the kitchen by efficiently managing waste disposal tasks.
- Cleaned work surfaces, ensured hygiene standards were met.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Removed rubbish, kept bin area clean and orderly.
- Swept and mopped floors at end of shifts to ensure tidy workspace next day.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
Stable hand
Deepdene Stables
Faversham, Kent
07.2014 - 08.2015
- Followed strict dietary plans for the well-being of horses.
- Prepared riding equipment, facilitating smooth training sessions.
- Took charge of stable maintenance tasks, ensuring durability and safety.
- Managed waste disposal efficiently, maintaining a clean living space for horses.
- Engaged in continuous learning about equine care practices for increased proficiency.
- Maintained cleanliness of stables, contributing to a healthy environment.
- Fed and watered horses to keep them nourished and hydrated.
- Groomed horses regularly for improved appearance and health.
- Raked, mucked and swept stables.
- Built strong working relationships with fellow stable hands and riders for team collaboration.
- Cleared paddocks and maintained fencing.
Stable worker
Bilsington Priory Stables
Ashford, Kent
06.2014 - 07.2014
- Ensured stable cleanliness by routinely mucking out stalls.
- Fed all animals on schedule, contributing to their overall health and well-being.
- Maintained optimal living conditions for animals by cleaning and refilling water troughs daily.
- Followed strict dietary plans for each horse to promote nutrition and health.
- Groomed and bathed horses to maintain good hygiene levels.
- Raked, mucked and swept stables.
- Maintained saddles, bridles and riding gear and helped fit gear to specific horses.
- Cleared paddocks and maintained fencing.
Cattery assistant
RSPCA
Ashford, Kent
06.2014 - 07.2014
- Worked collaboratively with team members, increased operational efficiency.
- Handled distressed or anxious cats calmly, minimised stress levels.
- Facilitated a clean environment by sanitising cat enclosures daily.
- Assisted in grooming operations, ensured cats looked their best.
- Ensured compliance with animal welfare regulations at all times.
- Greeted potential adopters, facilitated smooth adoption process.
- Fed all resident cats with care, maintained proper nutrition levels.
- Provided excellent customer service to increase repeat business.
- Remained calm when handling animals to prevent chance of injury or reactive behaviour.
- Educated pet owners in best practices for grooming, feeding and exercise.
- Paid consistent attention to resident felines, offering affection to boost wellness.
Retail assistant
Perry court farm shop
Ashford, Kent
08.2013 - 03.2014
- Assisted in stock replenishment to maintain store appearance.
- Delivered excellent customer service by answering queries and providing product information.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Maintained clean shop floor, promoting a welcoming environment.
- Assisted customers in locating specific items to boost satisfaction.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Maintained knowledge of products and features to provide recommendations to customers.
Education
Higher National Diploma - Applied animal science
University of Kent
Canterbury 09.2017 - 11.2019
Certificate of Higher Education - Level 2 Functional Skills English
East Sussex county council
Sussex 07.2015 - 08.2015
Certificate of Higher Education - Level 2 Functional skills Numeracy
The North School
Ashford, Kent 04.2013 - 05.2013
A-Levels - BTEC Level 3 Animal Management
The North School
Ashford, Kent 09.2013 - 07.2015
A-Levels - Applied Science
The North School
Ashford, Kent 09.2013 - 07.2015
GCSEs - Science
The North School
Ashford 09.2010 - 10.2012
GCSEs - BTEC Level 2 Health & Social Care
The North School
Ashford, Kent 09.2011 - 06.2013
Skills
- Approachable demeanour
- Flexible working hours
- Basic computer literacy
- Proactive learner
- Complaint handling
- Effective listening
- Attentive customer service
- Empathetic communication
- Positive attitude
- Attention to Detail
Timeline
Volunteer retail assistant
Cancer Research UK
08.2021 - 05.2023
Kitchen porter
Port lympne hotel & reserve
06.2019 - 03.2020
Higher National Diploma - Applied animal science
University of Kent
09.2017 - 11.2019
Certificate of Higher Education - Level 2 Functional Skills English
East Sussex county council
07.2015 - 08.2015
Stable hand
Deepdene Stables
07.2014 - 08.2015
Stable worker
Bilsington Priory Stables
06.2014 - 07.2014
Cattery assistant
RSPCA
06.2014 - 07.2014
A-Levels - BTEC Level 3 Animal Management
The North School
09.2013 - 07.2015
A-Levels - Applied Science
The North School
09.2013 - 07.2015
Retail assistant
Perry court farm shop
08.2013 - 03.2014
Certificate of Higher Education - Level 2 Functional skills Numeracy
The North School
04.2013 - 05.2013
GCSEs - BTEC Level 2 Health & Social Care
The North School
09.2011 - 06.2013
GCSEs - Science
The North School
09.2010 - 10.2012
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