Sarise Anderson
London ,Streatham
Summary
Detail-oriented higher education professional with experience across student records, admissions, student services and finance functions within UK universities. Skilled in managing accurate student data, processing complex documentation, and supporting the student lifecycle from enrolment through to graduation. Confident using systems including SITS, Banner, Salesforce and Moodle, with a strong focus on delivering responsive, student-centred support. Known for excellent attention to detail, organisation, and the ability to manage high volumes of enquiries in fast-paced environments.
Overview
4
4
years of professional experience
Work history
Credit Controller
University of Roehampton
London
2025.10 - 2025.12
- Handled sensitive financial discussions with empathy and professionalism.
- Oversaw student account enquiries regarding tuition fees and payment records.
- Executed reconciliation of student payments to ensure accuracy and compliance with financial policies.
- Ensured accurate data entry for students' financial records to maintain integrity and reliability of information.
- Resolved complex student record discrepancies through collaboration with registry and admissions department.
- Liaised with external debt collection agencies to expedite resolution of outstanding tuition fees.
- Monitored debtor balances to identify and address overdue accounts proactively.
- Worked with students to agree manageable payment plans.
Mental Health and Wellbeing Officer - Concurrent
University of London
London
2023.11 - 2025.06
- Provided one-to-one wellbeing support to over 20 students per week via face-to-face and virtual appointments, addressing a range of personal and academic challenges.
- Coordinated referrals to academic departments and external support services, ensuring students received appropriate and timely interventions.
- Assisted with workshops on stress management, resilience, and mental health awareness to enhance participant wellbeing and coping strategies.
- Maintained confidential student records in line with safeguarding and GDPR requirements.
- Facilitated collaboration with academic and professional services to enhance student support initiatives.
- Resolved complaints and implemented corrective actions to enhance service quality.
Fees Office Assistant
University of London
London
2023.11 - 2025.06
- Processed student fee payments accurately and efficiently.
- Maintained accurate financial records for students while overseeing approval of payment batches.
- Addressed over 40 student enquiries daily, enhancing support and engagement.
- Resolved student finance queries by collaborating with internal departments to enhance service delivery.
- Processed credit notes and refund requests efficiently to enhance customer satisfaction.
- Managed student records and addressed student enquiries using SITS client.
- Organised shared team inboxes to enhance communication and streamline workflow.
- Executed data entry and management tasks using Excel to ensure accuracy and efficiency.
- Answered incoming calls, redirecting them to appropriate departments, enhancing communication flow.
Student Information Officer
University of Law
London
2023.08 - 2023.10
- Managed over 20 face-to-face student enquiries daily.
- Compiled student data reports to ensure accuracy and consistency in record-keeping.
- Escalated complex issues and complaints to senior staff to ensure timely resolution and maintain operational efficiency.
- Supported students throughout student journey by coordinating timetabling, facilitating campus transfers, and managing academic administration.
- Facilitated enrolment and induction for international students, ensuring comprehensive support throughout.
Reception Manager - Concurrent
University of Law
London
2023.08 - 2023.10
- Supervised and trained five members of reception staff during onboarding.
- Coordinated student induction activities across departments to enhance integration and engagement.
- Oversaw administrative processes to ensure accurate completion and compliance with organisational standards.
- Managed reception area and team, providing exceptional customer service and maintaining high standards of professionalism.
- Delegated various tasks across team members during busy induction period to ensure smooth operations.
- Maintained reception area to foster a welcoming environment for students and visitors.
Front Office Coordinator
The Openwork Partnership
London
2022.02 - 2023.06
- Facilitated administrative operations and IT support across 20 financial advisory firms.
- Facilitated meetings, maintain financial directors' schedules, and manage internal communications.
- Managed client enquiries via phone, email, and face-to-face interactions.
- Streamlined stock and office supplies management to ensure efficient office operations.
- Executed administrative tasks requested by personal assistants to enhance workflow efficiency.
- Trained new cleaning staff in office procedures and deliveries to ensure adherence to standards and efficiency.
- Facilitated customer interactions to foster positive experiences and enhance retention.
- Organised meeting and board rooms for conferences to ensure seamless collaboration and engagement.
- Managed front office operations to maintain exceptional guest service standards in a high-volume environment.
- Maintained a tidy and welcoming reception area, reinforcing a professional company image.
- Developed and maintained effective communication channels within the team and with other departments to facilitate smooth operations.
- Photocopied and printed documents on behalf of clerical support teams.
Student Admissions Officer
University of Law
London
2021.11 - 2022.01
- Processed student applications and supporting documentation to maintain efficient admissions workflow.
- Registered new students and orchestrated induction activities to ensure seamless integration into academic environment.
- Issued official student documentation including council tax exemption letters to facilitate financial relief for students.
- Maintained accurate student records using CRM systems to ensure data integrity and effective communication.
- Conducted identity verification checks to ensure compliance and enhance security for new student registrations.
Education
Master of Arts - International Politics and Human Rights
City of London University
London 10/2020 - 10/2021
Bachelor of Arts - International Relations
Coventry University
Coventry 09/2017 - 05/2020
Skills
- Student Support & Enquiry Handling
- Student Records & Data Management (SITS, Banner)
- Safeguarding & Confidential Data Handling
- Stakeholder Engagement (students, academic staff, external services)
- Complaint Resolution & Escalation
- Wellbeing Support & Signposting
- High-Volume Case Management
- Customer Service Excellence
Timeline
Credit Controller
University of Roehampton
2025.10 - 2025.12
Mental Health and Wellbeing Officer - Concurrent
University of London
2023.11 - 2025.06
Fees Office Assistant
University of London
2023.11 - 2025.06
Student Information Officer
University of Law
2023.08 - 2023.10
Reception Manager - Concurrent
University of Law
2023.08 - 2023.10
Front Office Coordinator
The Openwork Partnership
2022.02 - 2023.06
Student Admissions Officer
University of Law
2021.11 - 2022.01
Master of Arts - International Politics and Human Rights
City of London University
10/2020 - 10/2021
Bachelor of Arts - International Relations
Coventry University
09/2017 - 05/2020