Tay Hudson

• Established effective payment plans to facilitate timely debt recovery.
• Developed strong relations with clients, fostering loyalty and trust on both ends.
• Managed customer accounts for maintaining positive client relationships.
• Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
• Improved financial efficiency by implementing new credit control procedures.
• Updated database regularly for maintaining up-to-date record of all transactions.
• Monitored client's credit situation closely, mitigating risks associated with late payments.
• Negotiated repayment arrangements, improving cash flow in the process.
• Managed debtor ledger meticulously, minimising any potential errors or discrepancies.
• Monitored outstanding balances and followed up payments.
• Monitored and responded immediately to messages and phone calls regarding credit control issues.
• Followed up monthly statements with courtesy calls to customers.
• Posted journal transactions and cash receipts on sales ledger.

• Prepared monthly reports, account reconciliations and financial statements with the CSV I updated daily.
• On-boarded new drivers onto our system ensuring all paperwork was within the correct date and form
• Rectified any queries regarding invoicing with drivers & clients.
• Coordinated department workflow, optimising accounting processes to reduce backlogs.
• Addressed account inquiries and provided updated data from CRM software.
• Developed professional relationships with our drivers to build trust, respect and reliability.
• Cultivated strong rapport with clients to support long-lasting partnerships.

• Allocated jobs daily to the hire fleet and dispurse active jobs to the operators.
• Acting PA for the managing director - arranging flights, accomodation, driving routes, appointments etc.
• Completed site visits to determine the traffic management requirements for specific jobs.
• Raise pro-formas and invoices as per our accepted quoations. Transfer invoices onto sage from Syrinx to make sure accounts were updated correctly.
• Process wages on a weekly basis - cross referencing hours worked with our vehicle tracker.
• Create movement orders on ABHaulier for the mobile cranes.
• Create standard operating procedures for multiple for office workflows and routine operations.
• Investigated and resolve customer inquiries and complaints in an empathetic and timely manner.
• Create/revise all HR documentation including employee contracts, appraisals, disciplinary warnings,
• Created and maintained our CRM system using Syrinx - uploaded all company data manually prior to the system going live.
• Managed depot staffing levels, sickness, absence, annual leave and recruitment activities.
• Carry out interviews for new staff when required.
• Led initiatives to meet and exceed key performance indicators for the depot.
• Monitored and enforced health and safety protocols to maintain safe work environment.
• Built long-term customer relationships and grew not only our local
  customer base but also built strategic alliances with other companies
  outside of our area which opened up more work. Throughout my time at Chamberlains I have secured over 15 strategic alliances within our industry.
• Organised promotional strategies to increase customer traffic and sales including setting up stalls at expo events to promote our company.
• Monitored fuel prices and adjusted values following guidelines and cost fluctuations which would help out profit and loss.
• Provided administrative support for invoice approval workflows and processes.
• Maintained electronic and physical records of invoices and supporting documents.
• Processed and verified supplier invoices for accuracy and completeness.
• Inputted and coded invoices accurately into accounting system.

• Assisted customers with varying questions using company known knowledge and service expertise.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Processed inbound customer calls, providing information on service or watch repairs.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
• Booked in customers items into the system and making sure they are allocated to the correct department.
• Assisted the team leader with their daily tasks, making sure these were completed efficiently and within a timely manner.
• Acted as team leader when our team leader had sickness/annual leave making sure all continued to run as smoothly within their absence.

As a Materials clerk it was my responsibility to pick the parts for technician's jobs so they were able to complete their work. Throughout the day they would also come to the materials department to collect either extra parts or movements if needed, with this I was constantly working against deadlines so engineers were able to get their work back and completed before the day was over. Alongside this I would answer the telephone taking orders from jewellers located all over the UK and all our international customers that needed to either query if parts were in stock or order an item needed. I was responsible for pulling all the orders from the awaiting parts tray before looking for the correct item needed for the order. Due to having quite a large stock inventory that date back 20years, a lot of the stock was discontinued, so when a customer called asking for a particular part which is discontinued and we were unable to supply it, we would always offer to look for an alternative so we could still take the order for the customer. When an order is invoiced on the program, Navision, we package the customer's part and sent it out via the correct post courier which we always stated took 5-10 working days. I would also receive parts that were sent out incorrectly and needed to be credited and put back into stock. I would go through the materials email inbox, managing the emails and making sure customer's queries were answered, orders that needed to be were placed and marking the emails off to either the correct member of staff or department. Being a part of the materials department I maintained stock levels making sure that if we are low on a particular model that this was replenished before we ran out. I did this by doing a cycle count which was on a rota for the team. We would count stock and constantly update the systems making sure the information provided on the computer was reliable and correct.

• Carry out the standard operator procedures that were set out by our team leader, making sure these were actioned within our team efficiently.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Assisted customers with varying questions regarding their accounts.
• Processed high-volumed work that was presented by our team leader.
• Amend incorrect customer address and forwarded any returned mail onto the new one provided.

• Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
• Safely escorted patients during medical appointments and hospital visits.
• Worked closely with nurses to maintain high levels of communication.
• Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
• Helped service users improve their independence, building strength and confidence to enhance daily living.
• Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
• Completed care documentation and monitored patient progress to achieve up-to-date records.
• Monitored client health conditions and reported immediate issues to manager.

• Matched purchase orders with invoices and recorded necessary information.
• Created vibrant bookstore environment, maintaining outstanding presentation, detail and localisation standards.
• Established attractive sales floor by shelving and organising books in available spaces.
• Optimised customer experience, performing store housekeeping tasks to recover sales floor during shift.
• Used exceptional genre knowledge and up-selling skills to maximise sales opportunities.
• Reviewed books for in-store reviews or book clubs.
• Organised in-store promotional events for new book launches and promotions.