Keren Stanton

• Responsible for the collection of customs import and export charges.
• Responsible for prioritising bad debt and BDP prevention.
• Dealing with approximately 50 outgoing and incoming calls per day
• Accurately documenting all inbound and outbound customer contact
• Ensuring account contact information is correct to allow successful delivery of invoices, statements, and final demands for lower value customers.
• Monthly statement and final demand run.
• Identify and record invoice queries.

This was a temporary project related to the Covid Pandemic.

• Managed procurement for whole site, issuing purchase orders and liaising with suppliers.
• Ensuring that all MHE's (manual handling equipment) was serviced and inspected on a regular basis.
• Carried out daily Covid checks on site to ensure that all members of the team adhered to covid rules and restrictions.
• Update internal systems with staff attendance, sickness and holidays.
• Oversee Security and Cleaning staff to support and ensure standards upheld and procedures followed.
• Attend management meetings and respond to requests and instruction from senior management.

• Worked to facilitate positive, productive working environments through reliable administrative support.
• Receive and field telephone calls, recording enquiries and reacting as necessary.
• Process quotations and contracts as a follow up to enquries.
• Carry out credit control process for overdue invoices.
• Carry out procurement of uniform and stationary.
• Managed H.R. database to maintain updated records and accuracy.

• Collaborated with internal teams to coordinate service requests and guarantee overall customer satisfaction.
• Guaranteed quality CRM data, performing weekly database cleansing to update customer contact details.
• Drove customer retention, building engaging relationships through every interaction, ensuring that product knowledge is up to date.
• Produce quotations in response to enquiries including product advice and samples.