Sarah Sullivan
Sales Assitstant
Colchester,Essex
Summary
Experienced individual with a strong retail background delivering excellent customer service, merchandising and stock management. Works hard to keep daily tasks operating smoothly and customers satisfied.Effectively promotes products and increases revenue by connecting with customers. Drives loyalty with friendly and skilled support. Organized and detail orientated.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Sales Assistant
Salon Services
Colchester, Essex
10.2021 - Current
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Received and processed product returns.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Updated product labelling and pricing to reflect discounts and offers.
Salon Manager
Sunkissed
Harwich, Essex
09.2015 - 10.2021
- Lead a multi award winning team of beauty therapists and stylists.
- Prepared equipment and materials for all team members.
- Facilitated payroll tasks to provide salaries to staff.
- Implemented and modified policies to improve quality standards.
- Maintained general appointment calendar and set shift schedules to maintain full staff.
- Registered and updated client information on database to maintain complete records.
- Oversaw daily operations to promote safety, cleanliness and hygiene standards.
- Developed short-term and long-term goals for staff to maximise potential.
- Offered promos and discounts to attract more clients and increase salon business.
- Coordinated with maintenance to repair or replace beauty equipment.
- Recruited, trained and supervised employees to perform best practices in salon management.
- Conducted evaluations to measure staff progress and performance.
- Received and collected payments from clients to track daily transactions.
- Directed marketing initiatives to increase business directives.
Stylist
Medusa
Colchester, Essex
05.2013 - 09.2015
- Selected hair colours based on individual preference to produce results surpassing customer expectations.
- Provided detailed instructions and treatment procedures to clients.
- Designed and executed various hair services, including cuts, colours, perms and extensions.
- Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Answered phone calls daily to schedule appointments and advise on service options.
- Registered new clients and updated information of existing clients on logbook.
- Updated customer files with colour notes, preferences and services delivered.
- Promoted and sold additional services and products, increasing salon revenue.
- Purchased supplies to maintain full stock and inventory.
Customer Service Advisor
Bunzl Vending
Colchester, Essex
11.2010 - 05.2012
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Acted as first point of contact for customer issues and queries.
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Transferred customer calls to respective department or personnel to address specific issues.
- Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
- Registered and updated accurate customer information on database.
- Liaised with team to develop strategies in improving customer service.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Used targeted questioning techniques to determine customer needs and appropriate support.
Education
GCSEs - Various
Sir Charles Lucas
Colchester, Essex 09.1991 - 05.1996
NVQ Level 2 - Hairdressing
Colchester Institute
Colchester 09.2011 - 06.2012
Skills
- Excellent timekeeping
- Accurate money handling
- Self-motivated
- Outstanding customer service
- Outgoing and enthusiastic
- Honest and very hard working
Timeline
Sales Assistant
Salon Services
10.2021 - Current
Salon Manager
Sunkissed
09.2015 - 10.2021
Stylist
Medusa
05.2013 - 09.2015
NVQ Level 2 - Hairdressing
Colchester Institute
09.2011 - 06.2012
Customer Service Advisor
Bunzl Vending
11.2010 - 05.2012
GCSEs - Various
Sir Charles Lucas
09.1991 - 05.1996
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