Experienced counselling professional with history diversifying services to meet individual client needs. Works with care and compassion to deliver targeted care programmes for improved social and behavioural outcomes. Offering a safe and open environment to establish trust and openness.
Overview
34
34
years of professional experience
5
5
years of post-secondary education
Work history
Psychotherapeutic Counsellor
Self-Employed
Milton Keynes, Buckinghamshire
2017.07 - Current
Person Centred trained to work with Clients with a range of presenting issues.
Actively listening to my clients, working together to find a new perspective and approach to their situations to enable them to make the positive steps toward their goals and in their lives. I can also draw upon other theoretical frameworks using other approaches.
Trained to use DBT and CBT.
Experience working with clients with ADHD, ASD, BPD, Bi-Polar, Depression and Anxiety.
Working with clients from LGBTQ+ community and the challenges including stigma, acceptance and prejudice.
Working with clients to use appropriate coping mechanisms and strategies to support them through challenging times.
Completing client notes after each session. Referring clients to external agencies if required.
Having the required supervision in ratio to client hours.
Working in a open and honest way to ensure that the clients feel listened to and supported.
Group facititator
MIND BLMK
Ampthill, Bedfordshire
2017.07 - 2018.11
I have worked as a facilitator and support worker for a group session, MIND Matters. We discussed and worked together on understanding anxiety, stress, stigma, depression and self-defeating behaviours and then looked to find ways in which the service users were able to approach their individual issues and move forwards towards a positive, productive and pro-active outcome.
Established and maintained working relationships with service users based on trust and non-judgement.
Helped service users to gain ability to function independently in society.
Counsellor
MIND
Wellingborough, Northamptonshire
2017.04 - 2018.08
Offered a 20 session counselling programme to service users.
Worked using a Person Centred Approach to assist service users to find ways to deal with traumatic past experiences and events.
Created a calm and non-judgemental environment for service users who had poor pervious experience with counselling, helping them to feel valued and building trust.
Initiated cognitive behavioural therapy for anxiety and depression.
Assisted clients experiencing mental health crises by providing resource access to guarantee safety and wellbeing.
Monitored service user progress, escalating concerns for swift resolution.
Supermarket Manager
Waitrose & Partners
Milton Keynes, Buckinghamshire
2002.03 - 2016.07
Increased supermarket positive reviews by motivating and driving teams to provide outstanding service.
Prepared staff work schedules to guarantee optimal coverage during peak shopping periods.
Managed a team of 140 Partners.
Worked with Partners to develop potential and to work within the Partnership guidelines and expectations.
Worked with Partners transitioning from a managerial position to a non-management position. Being aware of their mental health and adjustment to their new role.
Managing pay budgets and hourly allowances to ensure correct staff cover.
Adhering to the Partnership security procedures.
Confidential advisor for those Partners in disciplinary procedures.
Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Leveraged strong working knowledge of products and systems within the supermarket industry.
Car Sales Advisor
Palmers Ltd St Albans
St Albans, Herfordshire
1997.08 - 2002.06
Selling new and used vehicles.
Provided a high level of customer service to new customer and to retain existing customers.
Established excellent sales results to hit monthly targets for myself and the dealership.
Appraising and pricing of part-exchange vehicles.
Having excellent knowledge of finance options and assisting the customer to find their ideal options.
Maintaining an excellent display of vehicles.
Working in a small team to ensure that all members were kept up to date with vehicles and changes to procedures.
Supermarket Manager
Waitrose & Partners
Chesham, Buckinghamshire
1989.06 - 1997.04
Increased supermarket positive reviews by motivating and driving teams to provide outstanding service.
Prepared staff work schedules to guarantee optimal coverage during peak shopping periods.
Managed a team of 30 Partners.
Worked with Partners to develop potential and to work within the Partnership guidelines and expectations.
Worked with Partners transitioning from a managerial position to a non-management position. Being aware of their mental health and adjustment to their new role.
Managing pay budgets and hourly allowances to ensure correct staff cover.
Adhering to the Partnership security procedures.
Confidential advisor for those Partners in disciplinary procedures.
Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Leveraged strong working knowledge of products and systems within the supermarket industry.