Jonathon Pegg
Cheltenham,Gloucestershire
Summary
Dynamic professional with extensive experience across sectors including retail, hospitality, sales and business management. Skilled at relationship building and service delivery, with a strong passion for food and hospitality.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Psychotherapeutic Counsellor
Mindsight
Online and In Person
01.2023 - Current
- As a counsellor, guided clients in discovering themselves on a deeper level, with the aim that their self discovery will aid them in overcoming issues holding them back.
- Member of the BACP
- Managed confidential client records, ensuring privacy and security.
- Demonstrated ethical conduct, adhering to confidentiality guidelines and maintaining boundaries.
- Implemented mindfulness-based interventions resulting in enhanced wellbeing.
- Attended regular training and supervision workshops for improved service user support.
- Volunteer work with a local charity helping young people who identify as LGBTQIA+
- Applied person-centred, cognitive-behavioural and mindfulness approaches, adapting techniques to individual preferences.
Owner
Catesby's: Modern British Art Gallery & Interiors
Cotswolds
04.2011 - 06.2023
- Gallery and Interiors business celebrating "The Art of Living".
- Working closely with an array of artists and makers to design and curate a considered and discerning lifestyle brand.
- Managed daily operations, ensuring smooth running of the business.
- Provided exceptional customer service; the key to developing a relationship for the business to grow
- Strong liaising with multiple suppliers from the UK, Europe and the US.
- Regular planning, organising and hosting of events
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created a strong brand identity through social media, marketing and relationship building
- Created and hosted up to 500 visitors for several French-style "brocantes" covering logistics, stallholders and catering.
- Targetted, pertinent regional, national and international media coverage to support sales from across the world
- Oversaw inventory management, preventing stock shortages or overages.
- Knowledge of print and social media relationships resulting in national magazine coverage
- Experience of live television
- Developed, designed and marketed a successful Christmas decorations business alongside the lifestyle business, working closely with hand-picked artisan glass producers in Europe
Patient Support Coordinator
Streamline
Harrow, Harrow
06.2023 - Current
- Handled complex situations, resulting in improved client/patient relationships.
- Managed patient pathway in weight loss surgery and medication
- Effective people skills dealing with heightened anxiety and emotions due to the nature of the role
- Improved patient support by promptly addressing their questions and supporting them in their jounrey to surgery.
- Educator role in bariatric surgery, psychological issues arising from compulsive eating, and the efficacy of weight loss medication
- Complex sales role juggling business needs with an empathic approach to health
- Crisis management liaising with surgeons and hospitals
- Fast-paced interactions between admin, finance and medical professionals
- Psychotherapeutic support of patients, liaising directly with the lead clinical psychologist and other health professionals
Cafe Owner
Catesbys
Norfolk, Cambridge And Rutland
06.2011 - 07.2020
- To compliment the lifestyle business, I created and ran, consecutively, a Tea Garden, Cafe and regular supper clubs
- Offering light lunches and homemade cakes, the emphasis was on relaxed luxury and the very best quality ingredients
- Strong experience in catering management and operations
- Management and coordination of staff and suplliers
- Hosted events for small groups and provided catering
- Worked with local wine merchants to host wine tastings for customers and groups
- Facilitated media awareness and support
Education
Bachelor of Arts - History
Anglia Ruskin University
Cambridge, Cambridgeshire 09.2003 - 07.2006
Skills
- Self-motivation
- Relationship-building
- Active listening
- Customer service orientation
- Team building and training
- Customer engagement
- Strategic thinking
- Decision-Making authority
- Crisis handling
- Operations management
Timeline
Patient Support Coordinator
Streamline
06.2023 - Current
Psychotherapeutic Counsellor
Mindsight
01.2023 - Current
Cafe Owner
Catesbys
06.2011 - 07.2020
Owner
Catesby's: Modern British Art Gallery & Interiors
04.2011 - 06.2023
Bachelor of Arts - History
Anglia Ruskin University
09.2003 - 07.2006
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