Versatile professional demonstrating strengths in team leadership, customer service, and financial management. Adapts to evolving challenges through strategic recruitment and training initiatives. Committed to delivering exceptional standards of quality and care in all operational aspects.
Overview
18
18
years of professional experience
Work History
Owner/Manager/SENCO/DSL
Butterflies Pre-School & Into The Wild Nursery
Alton, Hampshire
2008.09 - Current
Oversaw day-to-day operations, maintaining high standards of customer service and operational efficiency.
Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
Led product development initiatives, incorporating market research and customer feedback to meet consumer demands.
Implemented robust quality control procedures to maintain product and service standards, enhancing brand reputation.
Conducted comprehensive competitor analysis to identify opportunities for differentiation and competitive advantage.
Managed financial accounts, including budgeting, forecasting, and tax compliance, to optimise fiscal performance.
Led a team of employees, fostering a culture of excellence, teamwork, and continuous improvement.
Directed recruitment, training, and development of staff, ensuring a skilled and motivated workforce.
Implemented safeguarding measures for vulnerable children, reducing risks of harm.
Demonstrated a caring and empathetic approach to supporting emotional and physical needs of children.
Provided 1:1 assistance to SEN children with behaviour and learning difficulties.
Adapted classroom environments to be more sensory-friendly for students with sensory processing issues.
Education
Advanced Safeguarding Lead- Level 3
CPD Certified
2025-01
Paediatric First Aid
A Precious Life
2024-01
The Role of the SENCO
CPD
2024-01
Cache Level 2 in Understanding Domestic Abuse
NCFE
2022-01
Diploma of Higher Education - Early Years Practice Level 4
The Open University
2010-01
GCSEs -
Amery Hill Secondary School
Alton
2003-01
NVQ 3 Early Years Education
Alton college
Alton
Skills
Customer service
Team building
Employee training
Budget management
Recruitment strategy
Operational efficiency
Risk assessment
Safeguarding measures
Team Leadership
Client relationship building
Decision-Making authority
HR policies implementation
Timeline
Owner/Manager/SENCO/DSL
Butterflies Pre-School & Into The Wild Nursery
2008.09 - Current
Advanced Safeguarding Lead- Level 3
CPD Certified
Paediatric First Aid
A Precious Life
The Role of the SENCO
CPD
Cache Level 2 in Understanding Domestic Abuse
NCFE
Diploma of Higher Education - Early Years Practice Level 4