- Walking my Siberian Husky Skylar
- Practising fitness and wellbeing
- Going out with friends
- Singing
- Self-taught guitar player
- Doing regular crosswords, puzzles, and quizzes
- Sales rep for my grandpa's art exhibition
- Traveling
Sarah Morris
Leicester ,Leicestershire
Summary
As a recent graduate from Birmingham City University with a First-Class Bachelor's Degree in Marketing, I am deeply enthusiastic to put my studies into practice. I am a fast learner and am eager to learn new skills and adapt to new environments. I work well in teams and also independently. With my previous experience in customer service , I have first-hand experience in understanding customer needs and wants which can allow me to transition smoothly into B2C roles that focus on meeting targets and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Zero-Hour Cleaner
British Gas
06.2025 - Current
- Ensured cleanliness and hygiene standards throughout the building to support a safe environment.
- Cleaned and organised communal and office areas to promote a welcoming atmosphere.
- Utilised health and safety and manual handling training.
- Improved organisational skills to streamline cleaning processes and enhance efficiency.
- Developed skills to thrive in fast-paced physical environments.
Sales Assistant
Lush Handmade Cosmetics
08.2022 - 08.2023
- Helped customers find the perfect product for them.
- Oversaw cash register operations during busy hours.
- Gained skills like teamwork, memorisation and building customer rapport.
- Learned how to work in a fast-paced environment especially during peak periods.
- Organised inventory in stockroom for easy access.
- Maintained shop floor cleanliness.
- Hosted children’s birthday parties.
Volunteer
Warning Zone
Leicester
02.2022 - 02.2022
- Delivered online and offline safety lessons to children though interactive gamification zones.
- Memorised multiple safety zones and practised the relevent scripts for each area.
- Managed crowd control to maintain safety.
Beauty Salon Assistant
C&M Beauty
Leicester
05.2019 - 05.2019
- Booked appointments and handled daily customer calls.
- Cleaned equipment after appointments to keep a safe and welcoming enviroment.
- Built rapport through face-to-face conversations and phone calls
- Completed patch tests to support customer safety.
Education
Bachelor of Arts with Honours Marketing -
Birmingham City University
Birmingham, BIR01-2026
BETC Extended Diploma Level 3 - Law and Business
Leicester College
Leicester, LCE01-2022
GCSE -
Countesthorpe Leysland Community College
Leicester, LCE08-2020
Skills
- Till and cash handling
- Stocking shelves
- Time management
- Punctual and organised
- Patient and dependable
- Polite and trustworthy
- Collaborative and independent
- Embraces change and diversity
- Effective communicator
- Confident communicator
- Target-driven
- Organisational skills
- Analytical skills
- Microsoft Office and SPSS
- Understanding buyer behaviour
Interests
Accomplishments
- Won a certificate of achievement from my university in my 3rd year , for my commitment to my studies.
- Helped Lush in the festive period achieve targets which led to festive bonuses.
- Led a successful bake sale for my events management course in college , rising over £200, which taught me customer service skills and improvisation.
- Won a prize for being my college course representative , in which I gained confidence by talking to the score board about key improvements for the college around Covid times.
- Won second place in a a New Walk alien planet design competition when I was around 7.
References
David Cashmore, Senior Teaching Lecturer in Marketing,
David.Cashmore@bcu.ac.uk
linkedin.com/in/david-cashmore
Dr. Sepideh Zahiri, Lecturer in Marketing at Birmingham City University,
Sepideh.Zahiri@bcu.ac.uk
linkedin.com/in/dr-sepideh-zahiri-b4b59582
Sarah Sweeney, Cleaning Supervisor at British Gas
07968 784412
Timeline
Zero-Hour Cleaner
British Gas
06.2025 - Current
Sales Assistant
Lush Handmade Cosmetics
08.2022 - 08.2023
Volunteer
Warning Zone
02.2022 - 02.2022
Beauty Salon Assistant
C&M Beauty
05.2019 - 05.2019
Bachelor of Arts with Honours Marketing -
Birmingham City University
BETC Extended Diploma Level 3 - Law and Business
Leicester College
GCSE -
Countesthorpe Leysland Community College