Sarah Mason
Redditch,Worcestershire
Summary
Compassionate professional with a strong background in customer service and support for vulnerable youth. Skilled in safeguarding, data protection, and effective communication. Committed to empowering individuals and advocating for their needs in challenging situations.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work history
Customer assistant
Tesco
Redditch, Worcestershire
12.2013 - Current
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Ensured health and safety regulations complied within work premises at all times.
- Supervised checkout departments during night shifts, processing transactions and maintaining cleanliness in department while addressing customer needs.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Picked items for customer orders with focus on quality.
- Followed company standards and paid careful attention to customer requests.
- Recommended alternatives for outdated, expired and out of sock products.
Volunteer Appropriate Adult
YSS
, Worcestershire
09.2020 - 09.2022
- Maintained objectivity and impartiality while safeguarding the interests, rights, entitlements and welfare of children and young people who are suspected of a criminal offence in custody.
- Applied thorough knowledge of the Police and Criminal Evidence Act (PACE) to monitor and challenge improper procedures when necessary, ensuring each young person receives fair and just treatment and can participate effectively.
- Delivered personalised sessions with young people in custody, clarifying their rights and procedures.
- Supervised interviews, police cautions, fingerprints, photos, strip searches or intimate samples to uphold dignity, wellbeing and safety of young person.
- Collaborated with diverse young individuals from various backgrounds, providing support to individuals facing mental health challenges, learning disabilities, or communication barriers.
- Collaborated with police officers, solicitors, and custody staff with professionalism, showing confidence in advocating for vulnerable individuals when needed.
- Accurately completed detailed reports and records in line with confidentiality and data protection standards.
- Maintained strict confidentiality in alignment with Data Protection GPR regulations.
Volunteer Appropriate Adult On-Call Officer
YSS
, Worcestershire
09.2020 - 09.2022
- Liaised closely with Police Custody officers to provide support and assistance for young people in custody.
- Coordinated the attendance of Appropriate Adults in custody suites within a deadline.
- Protect interests and welfare of each Appropriate Adult, guaranteeing support and respect throughout custody experience and comprehensive debriefing afterwards.
- Accurately completed detailed reports and records in line with confidentiality and data protection standards.
- Continuously worked alongside supervising and other acting On-Call officers to suggest improvements to service.
Nursery nurse
Astwood Smiles
Redditch, Worcestershire
01.2016 - 02.2016
- Set up equipment and materials ahead of recreational activities.
- Supervised children to ensure safety and well-being.
- Monitored development and progress of children in group activities.
- Assisted in the preparation of nutritious meals.
- Safeguarded and protected welfare of young children.
- Wrote up regular activity and observations reports, monitoring children's progress and development.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Read stories and lead activities to help children build foundational learning skills.
Volunteer Teacher's Assistant
St. George's First School
Redditch, Worcestershire
11.2014 - 06.2015
- Assisted teachers with lesson planning, resulting in well-structured classes.
- Organised class spaces and prepared materials for upcoming teacher lessons.
- Offered one-on-one assistance to struggling learners; improved their understanding of complex topics.
- Conducted reading sessions with small groups; enhanced literacy skills amongst pupils.
- Supervised lunch breaks and playground activities to ensure child safety at all times.
- Prepared classroom materials for effective teaching sessions.
- Monitored children in spaces between classes, keeping disruptions to minimum.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
Volunteer Nursery Assistant
Windmill Nursery
Redditch, Worcestershire
09.2013 - 06.2014
- Assisted with risk assessments and room setup for various events.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Provided care for children, ensuring their well-being at all times.
- Created caring bonds with children for comfort and safety within nursery.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Supervised daily activities, lunch break and rest time to monitor schedule.
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Facilitated outdoor activities, promoting physical health among youngsters.
Education
8 GCSEs Including Maths and English -
Kingsley College
Redditch, Worcestershire 09.2010 - 08.2013
NVQ Level 3 Diploma - Children and Young People's Workforce
Heart of Worcestershire College
Worcestershire 09.2013 - 08.2014
NVQ Level 3 Extended Diploma - Children and Young People's Workforce
Heart of Worcestershire College
09.2014 - 07.2015
Access to Higher Education - Social Science
City of Wolverhampton College
Wolverhampton 09.2017 - 07.2018
Bachelor of Science - Forensic Psychology
University of Worcester
Worcester 09.2018 - 06.2021
Postgraduate Diploma - Criminal Investigation
University of Derby
Derby 09.2021 - 07.2022
Skills
- Full driving license
- Cash handling
- Health and safety compliance
- Quality control
- Customer Service
- Problem solving
- Adaptability
- Resilience
- Composure under pressure
- Patience and tolerance
- Team Collaboration
- Communication and Active listening
- Emotional intelligence and empathy
- Objectivity and Impartiality
- Microsoft Office proficiency
- Confidentiality and Data Protection
Accomplishments
The Worcester Employability Gold Award
References
References available upon request.
Timeline
Postgraduate Diploma - Criminal Investigation
University of Derby
09.2021 - 07.2022
Volunteer Appropriate Adult
YSS
09.2020 - 09.2022
Volunteer Appropriate Adult On-Call Officer
YSS
09.2020 - 09.2022
Bachelor of Science - Forensic Psychology
University of Worcester
09.2018 - 06.2021
Access to Higher Education - Social Science
City of Wolverhampton College
09.2017 - 07.2018
Nursery nurse
Astwood Smiles
01.2016 - 02.2016
Volunteer Teacher's Assistant
St. George's First School
11.2014 - 06.2015
NVQ Level 3 Extended Diploma - Children and Young People's Workforce
Heart of Worcestershire College
09.2014 - 07.2015
Customer assistant
Tesco
12.2013 - Current
Volunteer Nursery Assistant
Windmill Nursery
09.2013 - 06.2014
NVQ Level 3 Diploma - Children and Young People's Workforce
Heart of Worcestershire College
09.2013 - 08.2014
8 GCSEs Including Maths and English -
Kingsley College
09.2010 - 08.2013
Similar Profiles
AZMAIN ADIL RIFATAZMAIN ADIL RIFAT
Retail Assistant at TESCORetail Assistant at TESCO
COLLINS AMOABENGCOLLINS AMOABENG
Mobile Shop Colleague at TescoMobile Shop Colleague at Tesco
Sonya PattiSonya Patti
Store manager at TescoStore manager at Tesco
VENKATESH M LVENKATESH M L
Manager - Commercial Income Audit & Supplier Operations at TescoManager - Commercial Income Audit & Supplier Operations at Tesco
Jude SlaterJude Slater
Apprentice engineer at Wigpool Engineering LimitedApprentice engineer at Wigpool Engineering Limited