Katie Leeman
65 Hotspur Drive Colwick Nottingham,Nottinghamshire
Summary
A dedicated professional with expertise in product sales and technique training, complemented by strong communication skills and team leadership. Proven ability in issue and conflict resolution, problem-solving, and cash handling, supported by NVQ Level 2 certification in customer service. Adept at managing calls, emails, live chat, social media platforms, and review sites while excelling in staff training and mentorship. Proficient in Microsoft Excel and PowerPoint for conducting meetings and completing documents. Recognised as a Mental Health First Aider with a full driving licence. Career goals include advancing leadership roles to drive organisational success through effective communication and strategic problem-solving.
Overview
7
7
years of professional experience
Work history
Customer advisor
Enva
Nottingham, Nottinghamshire
03.2024 - Current
- Assisted customers with product choices to enhance sales.
- Worked with team members to address customer problems efficiently.
- Delivered quality customer service to promote positive shopping atmosphere.
- Updated Excel spreadsheets to ensure accuracy and organisation of data.
- Managed over 50 customers communications per day via phone, live chat, and booking portals to facilitate inquiries and support requests.
Trainer
Blinds2go
Nottingham, Nottinghamshire
02.2022 - 12.2025
- Assisted in developing and delivering onboarding programmes for new hires to support smooth integration into organisation.
- Conducted assessments to identify skill gaps and training needs within Blinds2Go.
- Facilitated training sessions in-person, including workshops and coaching sessions.
Team Manager ( Complaints and Social Media )
Blinds2go
Nottingham, Nottinghamshire
02.2020 - 02.2022
- Supported team efforts in achieving five-star Trustpilot score.
- Facilitated return to work SAR LAR and performance review meetings.
- Monitored staff performance to enhance team delivery for financial success.
- Maintained positive work environment to improve staff and customer satisfaction.
- Supervised and assigned tasks to employees to achieve productivity targets.
- Managed team dynamics by providing support and constructive feedback.
- Applied problem-solving strategies to resolve issues effectively.
- Instructed employees on customer service standards to enhance brand loyalty.
- Heard team member feedback and addressed concerns proactively.
- Assessed employee skills and optimised task assignments accordingly.
- Motivated staff to acquire new skills to achieve personal and team objectives.
- Coached junior team members, identifying skill gaps and implementing improvements.
Customer Services Advisor
Blinds2go
Nottingham, Nottinghamshire
03.2019 - 02.2020
- Assisted customers with inquiries over 250 per day through various platforms including live chat, phone, letter, and email.
- Provided technical information regarding product specifications when necessary.
- Resolved customer issues by listening attentively and applying problem-solving skills.
- Improved customer satisfaction by addressing queries and concerns thoroughly.
- Delivered customer service by anticipating and fulfilling customer needs.
- Managed administrative tasks such as issuing refunds and handling enquiries effectively.
Education
GCSEs -
Carlton le Willows Academy
Nottingham, NGMSkills
- Sales training and techniques
- Communication skills
- Team leadership
- Conflict resolution
- Problem solving
- Cash management
- Customer service (NVQ Level 2)
- Document completion
- Human resources management
- Staff training and mentorship
- Multichannel communication management
- Microsoft Excel and PowerPoint
- Meeting facilitation
- Complaint resolution
- Mental health first aid certification
- Full driving license
Positions Held
- Miss Sixty Concession (House of Fraser), 2009-2010, Sales Assistant, 2 Union Road, Nottingham, NG1 3HF, 0844 800 3751
- Fossil Watches Concession (House of Fraser), 2010-2011, Sales Assistant, 2 Union Road, Nottingham, NG1 3HF, 0844 800 3751
- Footlocker, 2011-2013, Sales Assistant, 42-44 Clumber St, Nottingham, NG1 3GD, 0115 941 5539
- The Nottingham Building Society, 2013 - 2015, Customer Advisor, 26, Victoria Road, Netherfield, Nottingham, NG4 2HE, 0115 940 0122
- Hillary's Blinds, Customer Advisor , 2015 - 2018, No.2, Colwick Business Park, Private Road, Colwick, Nottingham NG4 2JR, 0800 916 6524
- Countrywide Supplies limited ( Atos Medical), Customer Account Manager, 2018-2019, Centurion Way Riverside Business Park, Cartwright House, Tottle Rd, Nottingham NG2 1RT, 0115 784 1899
- Blinds2go, Customer Advisor , Team Leader, Trainer, 2019-2024, 1 Woodborough Road Nottingham NG1 3FG, 0800 862 464
Hobbies
- Making Jewellery
- Painting
- Walking in nature
- Gym
References
References available upon request.
Timeline
Customer advisor
Enva
03.2024 - Current
Trainer
Blinds2go
02.2022 - 12.2025
Team Manager ( Complaints and Social Media )
Blinds2go
02.2020 - 02.2022
Customer Services Advisor
Blinds2go
03.2019 - 02.2020
GCSEs -
Carlton le Willows Academy