Sarah Lloyd
Broxbourne,Hertford
Summary
A skilled business intelligence analyst with expertise in BI software, SQL programming, and data visualisation creation. Demonstrates strong analytical problem-solving abilities and effective interpersonal communication skills. Adept at delivering business intelligence solutions through comprehensive data analysis and product knowledge. Committed to leveraging these competencies to drive informed decision-making and enhance organisational performance.
Overview
18
18
years of professional experience
Work History
Business Intelligence Analyst
GLL
London
09.2013 - Current
- Developed data visualisation tools, enhancing understanding of market trends.
- Developed training materials for staff on use of new BI software tools.
- Leveraged big data analysis, ensuring accurate forecasting and predictions.
- Created interactive dashboards using Power BI for easy data interpretation and presentation.
- Achieved company objectives with the creation of customised BI dashboards.
- Utilised SQL to extract relevant information for reporting purposes.
- Performed statistical analysis on diverse datasets for gaining market knowledge.
- Identified trends in data to help inform decision-making processes.
- Presented analytic findings in a clear manner during team meetings, fostered informed decision making within the organisation.
Service Manager
GLL
London
01.2012 - 09.2013
- Conducted routine inspections of facility grounds and equipment, maintaining operational standards.
- Improved customer satisfaction by implementing efficient facility management techniques.
- Supervised daily operations, ensuring smooth running of services at all times.
- Coordinated special events, enhancing community engagement and involvement.
- Arranged leisure activity timetables to fulfil different customers' needs.
Graduate Trainee Manager
GLL
London
01.2010 - 01.2012
- Operational placements in concierge, fitness instructor, lifeguard, supervisor and duty manager roles.
- Placements in support services teams in HR, community projects, business projects, customer service centre , energy and facility maintenance.
- Completion of essential Industry qualifications for the swim teacher, fitness instructor and lifeguard roles, the pool plant operator qualification in year 2, as well as in-house training modules.
- Being part of the Trainee Manager learning community and completing the GLL Management Development programme
- Mentoring and sponsorship from senior mentors and TM buddies throughout the 2-year scheme.
Duty Manager
North Weald Golf Club
North Weald , Essex
08.2008 - 01.2010
- Delivered on budget targets by closely monitoring expenses and identifying areas for potential savings.
- Addressed member queries promptly and professionally, enhancing overall satisfaction levels.
- Managed pro shop operations successfully whilst ensuring profitability and customer satisfaction at the same time.
- Coordinated tournaments and other events, ensuring memorable experiences for participants.
- Fostered a positive work environment through effective team leadership and motivation.
Finance & Administration Assistant
Broxbourne Council
Cheshunt, Hertfordshire
10.2007 - 08.2008
- Handled petty cash transactions, ensured proper financial management within office.
- Handled sensitive information, maintained confidentiality at all times.
- Complied carefully with procedures, upheld standards of quality administration.
- Managed incoming calls, ensured effective communication channels.
- Fostered a collaborative environment by assisting colleagues with administrative tasks.
Education
BSc Data Science -
BPP University
London 09.2024 -
BSc Sports Development -
University of Portsmouth
Portsmouth 09.2004 - 07.2007
A-Levels -
Goffs School
Cheshunt, Hertfordshire 09.2002 - 07.2004
GCSEs -
Goffs School
Cheshunt, Hertfordshire 05.2002 - 06.2002
Skills
- BI software proficiency
- Data visualisation creation
- SQL programming
- Business intelligence analysis and solutions
- Analytical problem solver
- Interpersonal communication
- Product knowledge
- Data analysis
- Written and verbal communication
Affiliations
- Health & Fitness
Accomplishments
MS Power BI PL300 Course
KPI Professional
Timeline
BSc Data Science -
BPP University
09.2024 -
Business Intelligence Analyst
GLL
09.2013 - Current
Service Manager
GLL
01.2012 - 09.2013
Graduate Trainee Manager
GLL
01.2010 - 01.2012
Duty Manager
North Weald Golf Club
08.2008 - 01.2010
Finance & Administration Assistant
Broxbourne Council
10.2007 - 08.2008
BSc Sports Development -
University of Portsmouth
09.2004 - 07.2007
A-Levels -
Goffs School
09.2002 - 07.2004
GCSEs -
Goffs School
05.2002 - 06.2002
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