Sharon Mbagha
London
Summary
Experienced Business Intelligence and Operations Analyst with a proven ability to translate complex data into strategic insights that inform business performance. Dedicated in supporting high-impact projects across analytics, finance, and IT operations. Known for aligning data initiatives with organisational goals to drive efficiency and innovation. Adept at working in fast-paced, cross-functional environments with a clear focus on outcomes. Committed to continuous improvement and delivering value through evidence-based decision-making.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Business Intelligence Analyst
Backbone Connectivity Ltd, Nigeria
Nigeria, Abuja
09.2019 - Current
- Promoted Power BI software, creating real-time insights and reducing manual reporting by 50%
- Supported data operations by integrating CRM with BI tools, improving data consistency, accessibility, and stakeholder interaction
- Coordinated cross-functional efforts to define KPIs and performance metrics, for effective project implementation and completion and supporting strategic planning
- Implemented cloud-based analytics and conducted regular data audits, increasing system efficiency and identifying cost-saving opportunities.
Strategic Projects & Data Operations Analyst
Edumundo Business Simulation Programme
United Kingdom, London
05.2025 - 09.2025
- Supervised strategic planning and delivery of 10+ cross-functional projects, ensuring 100% on-time completion and adherence to budget targets across operational teams
- Streamlined financial and performance analysis on datasets exceeding 50,000 records, identifying gaps that led to 20% improvement in reporting efficiency and decision accuracy
- Created and maintained over 15 automated dashboards to monitor key KPIs, reduce manual reporting time by 50%, and optimise departmental workflow processes
- Promoting actionable insights through market and competitor analysis, directly informing business development strategies and contributing to 25% increase in project pipeline opportunities
Education
Master of Business Administration - (HC) Management
University of Roehampton
London 07.2024 - 09.2025
Bachelor of Science - Computer Science
Madonna University, Elele Campus, Port harcourt
Nigeria 09.2011 - 08.2015
Skills
- Teamwork – Collaborated with finance, IT, and business teams to define KPIs and deliver insight-led reports; contributed to agile sprints and supported strategic planning for BCN
- Organisation – Automated reporting via SQL and Power BI for BCN; maintained project documentation and streamlined workflows to improve efficiency
- Communication – Presented analytical findings and BI insights to leadership teams, supporting strategic decision-making through clear data storytelling Delivered project presentations and written reports during master’s programme, demonstrating clarity in analytical reporting Created user-focused documentation and visual reports for technical and non-technical audiences Hosted team meetings and provided regular updates during national service at NCC and TETFUND
- Leadership – Led dashboard deployment for executives at Edumundo, managed CRM upgrades, and mentored junior staff during national service
- Analytical Thinking – Converted raw data into actionable insights (Backbone Connectivity Ltd); reduced reporting latency by 30% and ensured data quality in performance tracking
- Technical Proficiency – Power BI, SQL Server, Excel (Intermediate); Python, DAX, Data Modelling (Intermediate); CRM platforms, network/system support (Familiar)
Certification
MICROSOFT CERTIFIED: POWER BI DATA ANALYST ASSOCIATE (PL-300 - IN VIEW) [2025]
CMI PROFESSIONAL BODY MEMBERSHIP – CHARTERED MANAGEMENT INSTITUTE [2025]
BUSINESS SIMULATION & DECISION-MAKING [2025]
GOOGLE DATA ANALYTICS PROFESSIONAL CERTIFICATE (IN VIEW) [2025]
PROFESSIONAL DEVELOPMENT [2025]
GLOBAL LEADERSHIP [2025]
Accomplishments
Voluntary Experience | Nigeria | 2014–2024
At several NGOs and SMEs, including during national service, I worked as a Business Intelligence & Finance Analyst, increasing reporting efficiency by 40% and reducing project costs by 15%.
Over 150 users received IT support, and through infrastructure enhancements and user training, TETFUND and NCC were able to guarantee 98% system uptime.
Modified database and cloud storage systems, strengthening ICT security and audit compliance at TETFUND and enhancing operational resilience.
Mentored students in data analytics and IT during National Service, demonstrating my technical training, leadership, and communication skills.
Timeline
Strategic Projects & Data Operations Analyst
Edumundo Business Simulation Programme
05.2025 - 09.2025
Master of Business Administration - (HC) Management
University of Roehampton
07.2024 - 09.2025
Business Intelligence Analyst
Backbone Connectivity Ltd, Nigeria
09.2019 - Current
Bachelor of Science - Computer Science
Madonna University, Elele Campus, Port harcourt
09.2011 - 08.2015
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