Gabriel Abhulimen
Huddersfield,UK
Summary
Analytical and driven professional with solid foundation in data analysis and problem-solving, combined with strong communication skills and knack for translating complex data into actionable insights. Proficient in utilising data visualisation tools and statistical software to support business decisions. Ready to leverage these capabilities to make significant impact in a BI role.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Business Intelligence Analyst (Contract)
Sureserve Energy Services
Leeds, UK
02.2024 - 04.2025
- Designed and implemented dynamic wallboards used for call centre operations using looker studio and Google app scripts to pull live data from various Google sheets
- Developed interactive dashboards in Power Bi/Looker/Excel to track call centre KPIs, bonus allocations and agent performance
- Utilized VBA to automate email notifications to inform agents of anomalies made on cloud-based system, (Job watch)
- Streamlined report generation using Qlik sense and automated report creation for various teams using complex queries/stored procedures to retrieve data from various locations at intervals for storage and real time visualizations
- Automated ETL processes with combination of python (Pandas) and SQL from SaaS systems to retrieve data
- Conducted trend analysis and forecasting to identify patterns in appointment scheduling, job aborts, and resource utilization
- Integrated CRM tool (Kraken) using APIs to extract and combine data from VOIP system, SMS/Email Logs
- Provided data-driven recommendations to management, optimizing appointment allocation and reducing customer wait times
- Implemented call quality forecasting model that ensured service level agreements (SLAs) were met by analyzing call patterns
- Trained team members on BI tools for enhanced self-service analytics
- Utilised Python for predictive modelling, improving future business strategies.
- Executed successful migration of all BI systems to new platform.
- Developed training materials for staff on use of new BI software tools.
Reconciliation Analyst
High-Tech Synergy
Brooklyn, New York
12.2020 - 02.2023
- Developed bank reconciliation application facilitate cash-to-bank migration reducing manual effort by up to 50%
- Delivered BI-driven insights to optimize IT operations
- Automated financial data extraction (REST APIs), decreasing reconciliation turnaround time by 30%
- Led variance analysis uncovering discrepancies worth $6.8 million, enabling corrective action
- Designed financial dashboards for real-time tracking of cash flow and discrepancies
- Maintained accuracy rate in daily, weekly and monthly reconciliations, contributing to timely financial reporting and audits
- Oversaw daily operations to achieve high productivity levels.
Application Support Analyst
High-Tech Synergy
Brooklyn, New York
12.2016 - 12.2020
- Managed ERP systems & database integrations, enhancing system performance operations for finance, payroll management, case management, contact centre, telecom sales and Next Best Action (NBA)
- Automated report generation, reducing reporting time by 80%
- Provided BI insights to finance, payroll, and sales teams for strategic decision-making
- Improved incident resolution time by 30% by implementing streamlined ticketing process, resulting in increased user satisfaction
- Facilitated integral data migration project that transitioned over 7,50,000 records to new ERP system with 100% accuracy
- Contributed 40% reduction in ERP system downtime by implementing proactive monitoring and regular data archiving
- Resolved 90% of tickets within 48 hours, improving system uptime & user experience
- Partnered with development teams to identify and resolve application bugs, resulting in 35% decrease in recurring issues
- Developed and delivered training programs for 200+ employees, resulting in 30% increase in ERP system usage and user proficiency
- Implemented application performance monitoring tools, leading to 15% improvement in system responsiveness
- Developed and maintained documentation, including user manuals and process flows, to facilitate user understanding and adoption
- Successfully supported organizational goals through IT compliance audit, leading to zero non-conformities identified in application processes
Trainee Software Tester
High-Tech Synergy
Lagos, Nigeria
05.2016 - 11.2016
- Assisted development and maintenance of backend systems, contributing to robust and scalable architecture
- Acquired practical skills in HTML/CSS/Java script through comprehensive training
- Collaborated with senior developers to design and implement database schemas using SQL to support application functionality
- Participated in debugging and troubleshooting database issues, providing solutions to improve application efficiency
- Gained hands-on experience with version control systems (Git) to manage code changes effectively
- Developed technical documentation and training materials for end-users
- Conducted post-release and post-implementation tests, ensuring optimal product functionality.
- Worked closely with other team members; promoted collaborative working environment.
Education
Master’s - Business Intelligence and Analytics
University of Huddersfield
Huddersfield, Kirklees 01.2023 - 02.2024
Bachelor’s - Computer Science
Bells University of Technology
Nigeria 08.2007 - 12.2012
Skills
- Cloud computing knowledge
- Python - Pandas, NumPy
- Stakeholder Engagement
- Process Improvement
- KPI tracking
- Financial Reconciliation
- Knowledge of ETL tools
- Machine learning basics
- Advanced excel usage - VBA, Macros
- BI software proficiency
- Technical specification writing
- SQL programming
- Customer focus
- Automated testing techniques
- Data visualisation creation - Power bi, Looker, Qlik sense, Tableau
- Analytical problem solver
- Analytical mindset
- Agile methods
- Data warehousing
- Business Analytics
- Big data processing
- Stakeholder management
- Results-Driven approach
- Workflow design
- Customer Service
- Product knowledge
- Interpersonal communication
- Inventory management
- Database management
- Data analysis
- Project management tools
- Technical report writing
- Collaborating across departments
Certification
- Microsoft Power BI Data Analyst (PL-300)
- SQL for Data Science – Coursera
- Data Analytics & Visualization with Python – Udemy
- Advanced Looker Studio - Udemy
- Tableau Full Course - Udemy
Affiliations
- Wildlife Photography
- Mentoring
- Tennis
References
References available upon request.
Timeline
Business Intelligence Analyst (Contract)
Sureserve Energy Services
02.2024 - 04.2025
Master’s - Business Intelligence and Analytics
University of Huddersfield
01.2023 - 02.2024
Reconciliation Analyst
High-Tech Synergy
12.2020 - 02.2023
Application Support Analyst
High-Tech Synergy
12.2016 - 12.2020
Trainee Software Tester
High-Tech Synergy
05.2016 - 11.2016
Bachelor’s - Computer Science
Bells University of Technology
08.2007 - 12.2012
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