Sarah Whittaker

• Liaised closely with exam coordinators for seamless conduct of examinations across multiple venues.
• Contributed to smooth running of exams by distributing necessary materials to candidates promptly.
• Implemented special arrangements for differently-abled examinees, fostering inclusivity within the examination process.
• Increased student comfort during exams by addressing queries in a timely manner.

Part time support to partners business

• Improved customer satisfaction through prompt response to email and phone queries.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Wrote professional letters, emails and marketing content
• Reviewed documents to proofread for errors and correct formatting.
• Assisted with organisation of tasks.

Freelance project. Researched local council data to investigate key positions for sales/marketing project

• Direct calling target market. Professional telephone manner.
• Maintained strict confidentiality regarding client information as per data protection regulations.
• Documented daily performance and submitted daily data sheets to inform client.

Worked freelance under the umbrella team of TMN producing various web and online projects notably ABN AMRO bank, Hoof, Metropolitan Police

• Client liaison. Implemented change requests, maintained project relevance according to evolving project needs.
• Communicated effectively with stakeholders to build strong relationships.
• Organised team meetings, improved internal communication.
• Handled budgeting responsibilities for efficient cost management of projects.
• Successfully delivered on tasks within tight deadlines.

Producing all major projects with a team of designers and developers

• Project management of team
• Client liaison, client meetings and pitches
• Design using Photoshop, illustrator
• Web building using Dreamweaver, FTP software, HTML programming