Phoebe Perryman

Compliance Agent (February 2025 - Present)

Responsibilities within this role include marking calls within the companies guidelines, ensuring GDPR is adhered to and providing personalised one to one feedback with agents.

I maintain consistency week to week, organising my days to guarantee the most productive outcome and always achieving targets.

This has also provided me with relevant excel, word and general admin experience.

This role has allowed me to cement myself as a friendly, approachable face within the building.

Team Leader (October 2024 - February 2026)

Stepped up from Sales Agent to Team Leader within 1 year tenure.

For this role within the company, I was required to oversee a team of 10 people on a day to day basis. My day was fast-paced and included admin work alongside live-coaching and one to one feedback.

Sales Agent (October 2023 - October 2024)

This role including building rapport with customers over the phone, addressing and resolving complex complaints by working with other departments and hitting company targets. I found a passion for working within a team during my time in this role which has further allowed me to collaborate easily with others.

• This role provided me with experience working in a fast paced environment alongside skill expansion as I took on multiple roles ranging from the kitchen to front of house.

• This role was part time and allowed me to collaborate efficiently within a sales team to achieve targets and personalise the customer's experience.

• This part time role entailed ensuring customer satisfaction with swift and accurate order fulfillment alongside maintaining cleanliness standards.

• This role was a zero hour contract with responsibilities ranging from basic cleaning tasks to being a service runner.