Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
References
Timeline
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Katie Gregory

Perth,Perthshire

Summary

Highly organised and motivated professional with expertise in in-depth policy interpretation, claim investigation techniques, and claims settlement procedures. Demonstrates exceptional productivity and organisation, time management mastery, and resilience in stressful situations. Skilled in fraudulent claim identification and working with KPIs, aiming to leverage these competencies to drive efficiency and accuracy in future roles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Commercial Property Claims Handler

Aviva Plc
Perth, Perthshire
10.2023 - Current
  • Manage portfolio of customer claims for insurance products both Retail and Commercial
  • Interact with direct customers, brokers, suppliers and digital interactions
  • Adhered strictly to industry regulations during every stage of claim processing.
  • Fostered positive relationships with clients through excellent communication skills.
  • Mitigated potential losses by identifying and reporting fraudulent activity promptly.
  • Kept up-to-date on current market trends, contributing to sound decision-making processes in the company's interest.
  • Recently received high achiever performance rating in my first fill 12 months in my current team

Customer retail assistant

Morrisons
Perth, Perthshire
02.2023 - 09.2023
  • Ensured customer satisfaction by providing prompt and courteous service.
  • Responsible for picking and packing online customer orders
  • Working to daily targets and timelines to ensure orders where delivered on time.
  • Engaged in active listening with customers, thereby understanding their needs better and suggesting suitable products accordingly.
  • Utilised point of sale system proficiently, facilitating smooth checkout process.

Pool lifeguard

Live Active - Perth Leisure
Perth, Perthshire
12.2018 - 12.2022
  • Inspected lifesaving equipment regularly, ensuring readiness for duty at all times.
  • Assisted swimmers in distress through effective use of rescue techniques.
  • Maintained clean swimming area, resulting in a healthy environment for swimmers.
  • Kept accurate record logs of incidents and accidents at the pool premises.
  • Enforced strict adherence to health and safety protocols, ensuring safe swimming conditions.
  • Provided first aid and emergency care for injuries, demonstrating prompt and efficient response.

Education

National 5 - Mathematics / Biology / Modern Studies

Perth High School
Perth, Perth and Kinross

National 5 - Chemistry / Sociology / Physical Education / Spanish

Perth High School
Perth, Perth and Kinross

National Higher - Mathematics / Chemistry

Perth High School
Perth, Perth and Kinross

National Higher - Human Biology / Sociology / Physical Education / Spanish / History

Perth High School
Perth, Perth and Kinross

National Advanced Higher - Spanish

Perth High School
Perth, Perth and Kinross

Diploma of Higher Education - International Business

University of Strathclyde
Glasgow

Skills

  • In-Depth policy interpretation
  • Claim investigation technique
  • Productivity and organisation
  • Time management mastery
  • Resilience in stressful situations
  • Claims settlement procedures
  • Fraudulent claim identification
  • Highly organised and motivated
  • Working with KPIs

Accomplishments

Completed Duke of Edinburgh Bronze, Silver and Gold awards 2016-2018

Winning team member at the Scottish Gymnastics Schools Championships including the British School Championships 2015-2017

Winning team member at the Aspire Plate / Aspire Cup for Hockey 2017-2018

National Pool Lifeguard Qualification 2018

Languages

Spanish
Intermediate

Affiliations

  • Keep fit (Yoga & Pilates)
  • Walking my dog Riley

Certification

Open University - Bachelor of Science Honours Degree in Health Sciences (Ongoing)

References

References available upon request.

Timeline

Commercial Property Claims Handler

Aviva Plc
10.2023 - Current

Customer retail assistant

Morrisons
02.2023 - 09.2023

Pool lifeguard

Live Active - Perth Leisure
12.2018 - 12.2022

National 5 - Mathematics / Biology / Modern Studies

Perth High School

National 5 - Chemistry / Sociology / Physical Education / Spanish

Perth High School

National Higher - Mathematics / Chemistry

Perth High School

National Higher - Human Biology / Sociology / Physical Education / Spanish / History

Perth High School

National Advanced Higher - Spanish

Perth High School

Diploma of Higher Education - International Business

University of Strathclyde

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Katie Gregory