Sarah Fenton
Police 999 Call Taker
Ramsey,Cambridgeshire
Summary
Police 999 dispatcher and call taker with 15 years of experience coordinating emergency response to meet organisational targets and those relating to threat, harm and risk. Strengths in remaining calm under pressure, telephone questioning, resilience and emotional support. Exceptional communicator whom obtains essential information clearly and quickly to support various Police departments and also that of our partners.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
Work history
Police 999 Call Taker
Cambridgeshire Constabulary
Huntingdon, Cambridgeshire
09.2008 - Current
- De-escalated aggressive and highly emotional calls with firm and diplomatic tone.
- Liaised with emergency service personnel to enable quick responses to life-threatening situations.
- Recorded data for computer-aided dispatch system with accuracy and precision.
- Used creative problem-solving skills to resolve situations quickly and prevent unwanted results.
- Followed up on queries within agreed timeframes to provide detailed response.
- Navigated stressful and unpredictable situations with calm and collected approach.
- Planned and routed dispatched staff for quick response times.
- Triaged calls within desired timeframes, liaising with dispatch and supporting services to provide appropriate support.
- Processed and actioned high number of calls during busy periods.
- Listened actively to caller concerns, questions and priorities.
- Remained calm to processes details of emergencies accurately in high pressure situations.
- Used strategic questioning to extract important details from callers to help plan responsive action.
- Demonstrated compassion, emotional resilience and respect to handle high volume of emergency calls.
- Assessed priority of caller situations through investigative questioning.
- Served as first point of contact for callers seeking emergency support.
Sales Representative
Pnuematic Lines
Huntingdon, Cambridgeshire
01.2005 - 08.2008
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Presented latest merchandise to prospective buyers.
- Resolved customer concerns promptly to maintain satisfaction.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Responded to telephone and in-person requests for information.
- Built lasting relationships with clients through customer service interactions.
- Collected and processed payments.
- Set up appointments with potential and current customers to discuss new products and services.
- Contacted satisfied customers to offer additional services.
- Completed customer searches to generate new leads.
- Developed new business by networking with valuable customers.
- Helped resolve client problems quickly with superior customer service.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
Sales Representative
Golf Smith Europe
Saint Ives, Cambridgeshire
01.1996 - 12.2004
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Presented latest merchandise to prospective buyers.
- Resolved customer concerns promptly to maintain satisfaction.
- Responded to telephone and in-person requests for information.
- Collected and processed payments.
- Set up appointments with potential and current customers to discuss new products and services.
- Used consultative sales approach to understand and meet customer needs.
- Built lasting relationships with clients through customer service interactions.
- Accounted for all inventory and ordered new stock.
- Prepared sales contracts and oversaw signing of both parties.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Helped resolve client problems quickly with superior customer service.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
Owner
The Cabbage Patch Fruit and Vegetables
Warboys, Cambridgeshire
01.1994 - 01.1996
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Nurtured effective brand image by building coordinated, integrated marketing strategies.
- Maintained strong working relationships with key stakeholders and company employees.
- Created thorough business plan to guide strategic decision-making and enhance business success.
- Recruited and trained staff members to successfully manage store operations and generate sales.
- Oversaw recruitment and training of key management staff.
- Compared sales performance with intended goals on short and long term basis.
- Aligned business activities strategically to achieve growth targets.
- Forecasted stock needs to reduce excess spending while maintaining effective product mix to meet customer demand.
- Addressed business critical challenges proactively.
- Established budgets based on historical, current and forecasted business data.
- Identified and resolved operational issues impacting productivity, performance or profitability.
Education
GCSEs - Math's, English Literature, Geography, Chemistry, Science, Physics, English Language and History
Abbey College, Ramsey
Ramsey 02.1987 - 07.1992
Skills
- Customer relationship management
- Conflict management
- Report writing
- Evidence analysis
- Interview techniques
- De-escalation strategies
- Police service dispatch
- Call prioritisation and transfers
- Personable telephone manner
- Conflict resolution
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
It’s easier to ask forgiveness than it is to get permission.
Grace Hopper
Timeline
Police 999 Call Taker
Cambridgeshire Constabulary
09.2008 - Current
Sales Representative
Pnuematic Lines
01.2005 - 08.2008
Sales Representative
Golf Smith Europe
01.1996 - 12.2004
Owner
The Cabbage Patch Fruit and Vegetables
01.1994 - 01.1996
GCSEs - Math's, English Literature, Geography, Chemistry, Science, Physics, English Language and History
Abbey College, Ramsey
02.1987 - 07.1992
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