Gina Turnbull
Brampton,Cambridgeshire
Summary
I have extensive experience responding to public reports of anti-social behaviour, environmental concerns and community safety issues within a statutory framework. In my current role with Cambridgeshire Constabulary, I assess incoming reports, examine all available information, accurately record case data and identify evidential opportunities to support enforcement outcomes. I am confident working independently, conducting assessments, liaising with lead officers and preparing clear handovers for investigation and prosecution. My background in both policing and local authority environments has given me a strong understanding of enforcement strategy, proportionality and public service delivery. Trustworthy, loyal and motivated with years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Responsible and passionate about delivering outstanding quality and service. Navigates high-stress situations and achieves goals on time and under budget.
Overview
36
36
years of professional experience
1
1
Certification
Work history
Police 999 Call Handler
Cambridgeshire Constabulary
03.2023 - 01.2026
- Simultaneous call/contact handling processes (as staff will be using the phone, adding data to IT systems and referring to established assessment frameworks at the same time)
- To accurately and promptly receive a range of emergency and non-emergency contacts for service into the Contact Centre from the public, police staff and other partners and agencies.
- To deal with those contacts in a way that focuses upon the needs of the customer and seeks to resolve the contact to the satisfaction of the caller and the police.
- Front-line responder to high volumes of public contacts at Cambridgeshire Constabulary.
- Skilled in assessing anti-social behaviour, public nuisance, neighbour disputes and community safety concerns.
- Experienced in managing emotionally charged and complex public enquiries calmly and professionally.
- Establish forensic opportunities and where appropriate request Scenes of Crime attendance and provide scene preservation forensic advice.
- To quickly evaluate the information provided by the contact by using appropriate questioning skills, and determine the most appropriate course of action by grading the call taking account of the National Standard for Incident Recording (NSIR), National Crime Recording Standards (NCRS), Home Office Counting Rules (HOCR) THRIVE matrix, Force Graded Response policy, Current Policing Plans and the needs of the contact.
- When receiving/recording information ensure that it complies with National Standards and Force Policies with emphasis on a high level of data quality and compliance throughout all activities and being cognisant of data protection requirements.
- Allocate Athena Investigations to the appropriate work tray in line with current force policies and procedures.
- Identify intelligence based on the information provided and record appropriately using the national intelligence model framework.
- Operate Storm, Athena, PNC and other relevant IT systems, where appropriate, in order to input, update, validate, retrieve and extract information where required.
- Using agreed frameworks/assessments to influence decision making e.g. to file an Athena Investigation, to resolve an incident at first point of contact.
- Provide advice, guidance and support to both internal and external contact, ensuring feedback is delivered to staff, where required and appropriate.
- Review incidents to assess suitability for closure in order to comply with NSIR, HOCR and NCRS
- Carry out any other work as required that is commensurate with the role, such as supporting and coaching new recruits, and adapting work processes in line with changes to current force policies and procedures.
- To support the Public Contact function across Cambridgeshire by efficiently handling, recording and assessing emergency and non-emergency contact from the public. To contribute to achieving the vision, purpose and objectives of the three Constabularies by receiving, recording, managing the initial investigation/contact.
- To deploy suitable resources to incidents requiring police attendance. To manage those incidents by assessing regarding as necessary to determine the need for police attendance and to maintain radio contact with operational staff.
- Understand the differences between Criminal and Civil Actions & Complaints
- Showed resilience under pressure, handling challenging situations with composure.
- Offered empathetic listening ear to distressed callers, providing reassurances where necessary.
Professional Dog Groomer
Pawsche Dog Grooming Salon
Brampton
07.2018 - 03.2023
- Establish new Dog Grooming Salon including website design, email, marketing, promotional literature, telephone conversation to build a client list.
- Completed owner paperwork and documented pet allergies, symptoms and nutritional data in charts.
- Utilised fear-free practices to bathe and groom all breeds, including diverse dog breeds, applying breed-specific techniques for optimal results.
- Kept dogs safe by remaining alert to environmental conditions and safety hazards.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of their pet's condition.
- Provided attention and consistent oversight to dogs to promote high level of care.
- Communicated with dog owners to address possible allergies or behavioural habits.
- Checked animals for injury and illness, maintaining thorough records for reference.
- Delivered consistent customer service to pet owners, maintaining loyal client base.
Mature Student
College of Animal Welfare
09.2017 - 06.2018
- Full time studying for my City & Guilds Professional Dog Grooming Qualification
Administrator/Receptionist (temporary)
St Neots Chiropractic Clinic
St Neots
06.2017 - 09.2017
- Scheduled bookings, managed budgets and liaised with clients.
- Maintained security and telecommunication systems by following procedures, monitoring logbooks and issuing visitor passes.
- Provided excellent first impression by warmly welcoming guests upon entry.
- Managed all incoming and outgoing mail and deliveries, directing items to correct staff members promptly.
- Promptly answered external calls, dealing with bookings and customer queries.
- Handled customer cash and card payments, promptly providing correct change for cash purposes.
- Elevated customer satisfaction ratings by resolving clerical and administration issues quickly and effectively.
Designer/Creator
Pawsche Handmade Dog Designs
Brampton
09.2014 - 06.2017
- Designed and Produced sustainable products using environmentally friendly materials and processes using modern design techniques to reduce environmental impact.
- Handmade all of my own designs
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers over the telephone, face to face and through email
- Customised customer experiences to build brand loyalty.
- Produced content for websites and social media channels to enhance brand visibility.
- Followed quality control guidelines inspecting all garments to verify pristine condition before final delivery to customer.
- Accomplished in use of a range of fabrics, competent in all tailoring and alteration work.
- Maintained continued attention to detail in hand-sewing and item embellishment, delivering faultless quality standards.
- Worked collaboratively with customers to create bespoke garment designs to detailed briefs.
- Prepared timely and accurate financial reporting and analysis.
Painter and Decorator
G T Decor
Brampton
09.2009 - 08.2014
- Established and maintained continuing client and supplier relationships.
- Washed, scraped and sanded surfaces, resulting in clean and smooth application of wall finishes.
- Utilised knowledge in hazardous materials to ensure correct and compliant handling, use and disposal.
- Liaised with clients to determine and cater to desired aesthetic.
- Immaculately applied various finishes, including drywall, ceramic tiles and stone surfaces.
- Inspected painted surfaces and rectified any flaws for high quality finishes.
- Consistently received outstanding customer feedback by surpassing clients' painting and decorating expectations
Full Time Mother
Home
Brampton
08.2003 - 09.2009
Project Manager/Administrator
Lola Cars International
Huntingdon
11.1997 - 08.2003
- Applied successful project management techniques to enable project delivery within budgetary and time constraints for the build of each car, working with 5 factory floor teams including Composite, Fabrication, Lamination, Manufacture and Assembly
- Developed and monitored implementation strategies by creating project schedules and work plans.
- Designed and implemented robust implementation plans for cross- functional programmes and kept tasks compliant with expected outcomes.
- Built collaborative working relationships with project teams.
- Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
- Delivered presentations to Senior Management
- Collated, administered and oversaw timesheets/time clock information for all factory floor employees, producing accurate information using Excel for Payroll
PA/Administrator
Hove Borough Council
Hove, East Sussex
03.1990 - 10.1997
- Performed all duties and tasks as requested by Manager in a professional and a pleasant manner.
- Liaised with managers, clients, suppliers, media and other people on behalf of Manager.
- Organised bookings, events, hotels, travels and other matters and requests by Manager.
- Took notes and minutes during meetings and appointments for Manager's reference and review after meetings.
- Acted as Manager's point of contact by answering phone calls and correspondence.
- Generated high-quality reports, documents and presentations.
- Answered inbound telephone calls promptly, directing clients and general queries to relevant teams.
- Integrated, and ran, a new computerised Car Park Management System, enabling fast access to the DVLA to ascertain Vehicle Keeper details for those not paying for parking.
- Liaised with Car Park Attendants, analysing all input on their computerised handheld Penalty Notice Machines.
- Liaised directly with members of the public regarding Penalty Notices, via post & telephone.
- Dealt face to face with abusive and frustrated members of the public when they have received a Penalty Notice, in a calm, unflappable manner.
- Liaised directly with Hove Borough Council's Solicitor's.
- Produced all Court Document required for prosecution of Non Payment for Penalty Notice
- Attended Court as required
- Took bookings for venues falling under the Civic Buildings umbrella, ensuring all events ran smoothly.
- Undertook all Secretarial and Administrative duties required of me in a professional manner
- Organised personal and professional calendars, including reminders and updates for upcoming meetings and events.
- Generated and distributed invoices to obtain fee payments.
- Prioritised workload and managed multiple conflicting deadlines with attention to detail and within set timelines.
- Edited and finalised letters before distribution to check for clarity and accuracy.
Skills
- Self-motivated
- IT literate
- 80 wpm plus touch typing speed
- Multi tasking proven ability
- Data entry
- Data confidentiality
- Communication skills
- Complaint resolution
- Financial administration
- Knowledge of Computer Software
- Work diary management
- Microsoft PowerPoint, Word, Excel
- Prioritisation and time management
- File and data retrieval systems
- Office management software
- Crisis communication
- Emergency response coordination
- Incident assessment techniques
- Customer service orientation
- Data compliance analysis
- Forensic investigation support
- Multi-agency collaboration
- Public safety evaluation
- Conflict resolution strategies
- Intelligence recording practices
- Operational resource allocation
- Computer network navigation
- Intelligence assessment
- Investigation experience
Certification
- City & Guilds Level 1,2 & 3 Professional Dog Grooming Practitioner - 2018
- London Chamber of Commerce Secretarial Studies Certificate - 1986
- A-Levels : Business Studies - 1986
- RSA Word Processing Levels 1, 2 & 3 - 1986
- 'O' Levels x 8 - 1985
Timeline
Police 999 Call Handler
Cambridgeshire Constabulary
03.2023 - 01.2026
Professional Dog Groomer
Pawsche Dog Grooming Salon
07.2018 - 03.2023
Mature Student
College of Animal Welfare
09.2017 - 06.2018
Administrator/Receptionist (temporary)
St Neots Chiropractic Clinic
06.2017 - 09.2017
Designer/Creator
Pawsche Handmade Dog Designs
09.2014 - 06.2017
Painter and Decorator
G T Decor
09.2009 - 08.2014
Full Time Mother
Home
08.2003 - 09.2009
Project Manager/Administrator
Lola Cars International
11.1997 - 08.2003
PA/Administrator
Hove Borough Council
03.1990 - 10.1997