Sarah Cotton

Sainsbury's PLC – Customer Experience Assistant.

October 2022 to the present

Job Role and Responsibilities:

· Working on a manned till

· Managing and monitoring a self-scan till area

· Handling cash and carrying out regular flights

· Managing and monitoring a Smartshop till area, including carrying out random searches on customers' shopping when required

· Working on a Customer Service Desk – dealing with customer queries, refunds and complaints

· Selling age-restricted products (eg: Alcohol or Tobacco) in line with both company policy and UK Law

· Assisting with customer enquiries

· Picking items for Deliveroo and Uber Eats orders in an accurate and timely manner

· Working in a Petrol filling Station – Ensuring that strict health and safety standards are always maintained.

· Locking up and closing the Petrol Station at the end of the shift, including carrying out security procedures

• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Demonstrated products effectively leading to increased sales conversions.
• Learnt about new products quickly, providing comprehensive guidance to customers.

• Working on a manned till
• Managing and monitoring a self-scan till area
• Handling cash and carrying out regular flights
• Managing and monitoring a Smartshop till area, including carrying out random searches on customers' shopping when required
• Working on a Customer Service Desk – dealing with customer queries, refunds and complaints
• Selling age-restricted products (eg: Alcohol or Tobacco) in line with both company policy and UK Law
• Assisting with customer enquiries
• Picking items for Deliveroo and Uber Eats orders in an accurate and timely manner
• Working in a Petrol filling Station – Ensuring that strict health and safety standards are always maintained.
• Locking up and closing the Petrol Station at the end of the shift, including carrying out security procedures
• Resolved complaints proficiently to enhance overall customer experience.