Joshua Ould
Kent,UK
Summary
I am a dedicated individual with a solid foundation in customer service and graphic design, aiming to contribute to a professional team. My past employment has shown my reliability and strong work ethic, complemented by advanced administrative and technical skills. I am proficient in various software applications, including Adobe Creative Suite and Figma, with a background in mixed reality projects. I am an effective communicator with a track record of managing tasks efficiently in high-pressure environments.
Overview
7
7
years of professional experience
Work history
Administrative Assistant
Costech Dental Laboratory
Gravesend
2025.11 - 2026.02
- High-volume data entry and case processing.
- Managed schedules and dispatch of lab work.
- Handled customer enquiries and case updates.
- Improved customer satisfaction through prompt response to email and phone queries.
Keyholder & Bar Supervisor
East Station Snooker Club
Canterbury
2022.01 - 2025.01
- Assisted in managing opening and closing of premises.
- Designed promotional graphics and social media content to engage customers.
- Helped maintain stock levels efficiently to prevent shortages during peak hours.
- Secured handling of cash transactions for accuracy and safety.
- Researched and implemented new cocktail recipes based on industry trends.
- Prepared and cooked food for service.
Barista & Front of House
The Fenwick Eatery
Canterbury
2021.01 - 2022.01
- Delivered professional customer service.
- Ensured consistent quality with careful preparation of all beverages.
- Utilised state-of-the-art espresso machines to deliver beverages.
- Diligently followed recipes and presentation standards for consistent output.
Bartender & Keyholder
The Crown Pub
2019.01 - 2021.01
- Managed opening and closing of premises.
- Assisted team members to provide seamless service during busy periods.
- Processed cash transactions securely.
- Responded promptly to various situations to uphold efficiency under pressure.
- Maintained cleanliness and organisation of bar area to enhance customer experience.
Education
BA (Hons) - Digital Media
Canterbury Christ Church University
Level 2 Diploma - Professional Cookery
North Kent College
GCSEs -
Northfleet Technology College
Bronze Duke of Edinburgh Award -
Skills
- Microsoft Office
- Adobe Creative Suite
- Canva
- Figma
- Customer Service
- Administration
- Knowledge of gdpr compliance
- Researching capability
- Project management software use
- Data entry speed
- Calendar scheduling
- Flexibility in task handling
- Bookkeeping knowledge
- Spreadsheet creation
- Data inputting
- Written correspondence
- Document preparation
- Telephone etiquette
- Billing procedures
- Records management
Additional Roles
- Sainsbury's Online Order Assistant
- Asda Shop Floor Assistant
- The Three Daws Riverside Inn Waiter
References
Available on request
Timeline
Administrative Assistant
Costech Dental Laboratory
2025.11 - 2026.02
Keyholder & Bar Supervisor
East Station Snooker Club
2022.01 - 2025.01
Barista & Front of House
The Fenwick Eatery
2021.01 - 2022.01
Bartender & Keyholder
The Crown Pub
2019.01 - 2021.01
BA (Hons) - Digital Media
Canterbury Christ Church University
Level 2 Diploma - Professional Cookery
North Kent College
GCSEs -
Northfleet Technology College