Summary
Overview
Work history
Education
Skills
Additional Roles
References
Timeline
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Joshua Ould

Joshua Ould

Kent,UK

Summary

I am a dedicated individual with a solid foundation in customer service and graphic design, aiming to contribute to a professional team. My past employment has shown my reliability and strong work ethic, complemented by advanced administrative and technical skills. I am proficient in various software applications, including Adobe Creative Suite and Figma, with a background in mixed reality projects. I am an effective communicator with a track record of managing tasks efficiently in high-pressure environments.

Overview

7
7
years of professional experience

Work history

Administrative Assistant

Costech Dental Laboratory
Gravesend
2025.11 - 2026.02
  • High-volume data entry and case processing.
  • Managed schedules and dispatch of lab work.
  • Handled customer enquiries and case updates.
  • Improved customer satisfaction through prompt response to email and phone queries.

Keyholder & Bar Supervisor

East Station Snooker Club
Canterbury
2022.01 - 2025.01
  • Assisted in managing opening and closing of premises.
  • Designed promotional graphics and social media content to engage customers.
  • Helped maintain stock levels efficiently to prevent shortages during peak hours.
  • Secured handling of cash transactions for accuracy and safety.
  • Researched and implemented new cocktail recipes based on industry trends.
  • Prepared and cooked food for service.

Barista & Front of House

The Fenwick Eatery
Canterbury
2021.01 - 2022.01
  • Delivered professional customer service.
  • Ensured consistent quality with careful preparation of all beverages.
  • Utilised state-of-the-art espresso machines to deliver beverages.
  • Diligently followed recipes and presentation standards for consistent output.

Bartender & Keyholder

The Crown Pub
2019.01 - 2021.01
  • Managed opening and closing of premises.
  • Assisted team members to provide seamless service during busy periods.
  • Processed cash transactions securely.
  • Responded promptly to various situations to uphold efficiency under pressure.
  • Maintained cleanliness and organisation of bar area to enhance customer experience.

Education

BA (Hons) - Digital Media

Canterbury Christ Church University

Level 2 Diploma - Professional Cookery

North Kent College

GCSEs -

Northfleet Technology College

Bronze Duke of Edinburgh Award -

Skills

  • Microsoft Office
  • Adobe Creative Suite
  • Canva
  • Figma
  • Customer Service
  • Administration
  • Knowledge of gdpr compliance
  • Researching capability
  • Project management software use
  • Data entry speed
  • Calendar scheduling
  • Flexibility in task handling
  • Bookkeeping knowledge
  • Spreadsheet creation
  • Data inputting
  • Written correspondence
  • Document preparation
  • Telephone etiquette
  • Billing procedures
  • Records management

Additional Roles

  • Sainsbury's Online Order Assistant
  • Asda Shop Floor Assistant
  • The Three Daws Riverside Inn Waiter

References

Available on request

Timeline

Administrative Assistant

Costech Dental Laboratory
2025.11 - 2026.02

Keyholder & Bar Supervisor

East Station Snooker Club
2022.01 - 2025.01

Barista & Front of House

The Fenwick Eatery
2021.01 - 2022.01

Bartender & Keyholder

The Crown Pub
2019.01 - 2021.01

BA (Hons) - Digital Media

Canterbury Christ Church University

Level 2 Diploma - Professional Cookery

North Kent College

GCSEs -

Northfleet Technology College

Bronze Duke of Edinburgh Award -

Joshua Ould