SARAH CAVANAGH
BRIGHOUSE,West Yorkshire
Summary
Organised Property Manager with strong ability to oversee multiple properties, ensuring smooth operations and tenant satisfaction. Proficient in handling leases, maintenance, and budgeting, while maintaining excellent landlord-tenant relationships. Demonstrated success in problem-solving and conflict resolution, contributing to increased property value and tenant retention. Skilled in coordinating with contractors and managing refurbishment projects to enhance property appeal.
Overview
23
23
years of professional experience
Work History
Property Manager
Palace Studios Limited
Huddersfield, West Yorkshire
01.2020 - Current
- Managed a portfolio of 50+ properties, coordinating maintenance, inspections, and tenant communications for optimal asset performance.
- Facilitated smooth move-in and move-out processes for tenants, including inventory checks and deposit management.
- Completed thorough property inspections before, during and after tenancies.
- Implemented repairs and maintained maintenance schedules to keep properties in optimum condition.
- Conducted thorough property inspections to identify necessary repairs and improvements, maintaining high standards of property condition.
- Managed rental finances, late payments, expense record-keeping and payment processing.
- Delivered exceptional customer service to tenants, addressing queries and concerns promptly to ensure tenant retention.
- Resolving any issues or complaints while professionally ensuring an excellent satisfaction rate.
- Ensuring accurate and prompt reference checks, working with international and local agents, and potential tenants to ensure a smooth application process.
- Organisational skills with the ability to manage responsibilities and communicate effectively, passionate about supporting students/tenants in their stay with us.
- Manage front desk operations, overseeing reservations, check-ins, and check-outs.
- Fluent in English.
Duty Manager
Wetherspoons
BRIGHOUSE, West Yorkshire
05.2012 - 11.2020
- Managed daily operations, opening and closing procedures, and ensured the efficient operation of the premises.
- Supported new staff, enhancing their confidence and competence in delivering excellent service.
- Provided a high-quality service in a busy bar/restaurant for up to 200 customers.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Addressed customer complaints with efficiency, resolving issues to maintain high satisfaction levels.
- Effectively and efficiently dealt with customer complaints, providing solutions and managing resolution.
- Balanced cash registers, reconciled transactions and deposited the establishment’s earnings.
Transport Administrator
Marshalls
Halifax , West Yorkshire
03.2003 - 05.2012
- Managed fleet operations, scheduling maintenance and repairs to minimise downtime and maintain efficiency.
- Recorded purchases and supply movements to maintain accurate records.
- Initiated a fuel management programme, reducing costs and environmental impact through efficient usage.
- Worked closely with fleet compliance manager to comply with all legal and regulatory requirements for vehicle fleet and drivers.
- Carried out administration duties, including record management, client correspondence and taking bookings.
- Developed comprehensive vehicle defect reporting system, regularly monitoring and auditing efficiency.
Education
NVQ Level 3 - Nursing
Nursing college
Halifax01-1990
NVQ Level 2 - Nursing
Nursing college
Halifax01-1990
NVQ Level 1 - Nursing
Nursing College
Halifax01-1990
Skills
- Time-management
- Customer service excellence
- Good IT skills
- Experience in lettings agency administration
- Team leadership
- Property inspections
- Maintenance scheduling
- Tenant communications
- Conflict resolution
Hobbies and interests
- walking
- swimming
- travelling
Timeline
Property Manager
Palace Studios Limited
01.2020 - Current
Duty Manager
Wetherspoons
05.2012 - 11.2020
Transport Administrator
Marshalls
03.2003 - 05.2012
NVQ Level 3 - Nursing
Nursing college
NVQ Level 2 - Nursing
Nursing college
NVQ Level 1 - Nursing
Nursing College