Leticia Silva
London,ENG
Summary
A professional attitude with a hard working can do mindset. Being fast paced and being able to multi task, allows me to be focused and have my work done, even under pressure. I keep a positive attitude to all that I do because everything has a solution. I always enjoy learning something new as I crave expansion to my skill set and mental capacity. I like to push and excel in all that I do, so that I can always say I have always given it my best. I’m a very active, creative and an adventurous person, which allows me to think outside the box, have attention to detail and explore the unknown.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work history
Property Manager
Goldschmidt & Howland
London
06.2023 - Current
- Promoted from administrator to property manager.
- Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
- Organised safety certificates, professional cleaning , check in and check outs.
- Maintained a friendly good relationship with all contractors.
- Organised for any contractors to attend property, when repairs were needed, whilst minimising disruption to tenants.
- Maintained a good relationship with all colleagues for a happy and comfortable atmosphere.
- Delegated between tenant and landlord for the release of deposits.
Tenancy manager
Marsh & Parson's
london
09.2022 - 06.2023
- Completed administration works like : organising safety certificates, right to rent checks, change of tenancies, check in and check out's and professional cleaning.
- Made sure the rent was paid on time. If not, emailed and called tenants to make sure payments were received.
- Found the best solution for any of the tenants issues. Went above and beyond to make sure tenants were satisfied with solution.
- Discussed between tenants and landlords for the release of the deposit.
- Maintained team members portfolio when they were on annual leave.
- Supported team members when they had a difficult time at work or with their portfolio's.
- Made sure to have a good positive relationship with my team members, for a more comfortable atmosphere.
Concierge
Elysian residences
london
12.2021 - 05.2022
- Handled complaints professionally, resolving issues promptly.
- Managed front desk operations effectively during peak hours whilst answering the phones and keeping track of visitors entering and leaving the building.
- Delivered exceptional service to VIP guests, exceeding expectations.
- Organised contractors and builders to maintain the building and have it functioning at its best.
- Valet cars in to the garage.
- Drove residents to their appointments and required places.
- Delivered packages, groceries and any food requests to their apartments.
- Helped organise and decorate for any monthly events.
- Had a good and professional relationship with all residents.
Retail sales associate
H&M
London
11.2019 - 12.2021
- Made sure we reached membership sales targets with a can do friendly attitude.
- Assisted all customers with their requests and queries. Found alternatives, if customers needs were not met.
- Handled cash transactions accurately maintaining financial integrity.
- Completed administration and money counting at the end of the night for the staff members starting in the morning.
- Assisted in timely, accurate completion of markdowns, re-tickets, and sales.
- Face-to-face interactions at the till.
- Assisted store manager with administration and hiring new members.
- Completed a mentoring course and was considerated for visual manager.
Personal assistant
Royal Stone Care
Londond, Northern Ireland
08.2016 - 10.2018
- Coordinated daily schedules and meetings for the CEO with great attention to detail.
- Created worksheets for PPE to make sure all staff members were well informed to increase their level of safety.
- Worked closely with HR department for recruitment activities, streamlined hiring process.
- Created invoices and chased payments so that payments were received on time, smoothly and affectively.
- Completed and filed any paper work, to keep all documents organised and easy to find, for a smoother process.
Teeaching assistant
Salusbury Primary School - Saturday School f
London
09.2016 - 10.2016
- Encouraged pupil autonomy through guided independent study initiatives.
- Encouraged students to work together to complete projects and solve problems.
- Prepared necessary equipment and technology ahead of class.
- Distributed learning materials, textbooks and stationery, enabling full student cooperation in activities.
- Collaborated with teaching staff in organising school events, fostering community spirit.
Education
Bachelor of Arts - Fashion Design
Middlesex University
London 10.2016 - 05.2019
Foundation Degree in Arts - Fashion Design
UCA: College of camberwell
10.2015 - 07.2016
A-Levels - Media studies, English literature and Arts
Convent of Jesus and Mary Language College
09.2012 - 07.2015
GCSEs - Media studies, Art, Business studies, Tripple Science, maths, geography, history and religious study
Convent of Jesus and Mary language college
09.2007 - 07.2012
Skills
- Effective decision making
- Client relationship building
- Persuasion techniques
- Effective communication
- Time-management
- Risk Management
- Stress management
- Outside the box thinker
- Problem solver
- Can do attitude with a positive mindset
- Attention to detail
- Great communicator
Languages
English
Fluent
Portuguese
Native
Timeline
Property Manager
Goldschmidt & Howland
06.2023 - Current
Tenancy manager
Marsh & Parson's
09.2022 - 06.2023
Concierge
Elysian residences
12.2021 - 05.2022
Retail sales associate
H&M
11.2019 - 12.2021
Bachelor of Arts - Fashion Design
Middlesex University
10.2016 - 05.2019
Teeaching assistant
Salusbury Primary School - Saturday School f
09.2016 - 10.2016
Personal assistant
Royal Stone Care
08.2016 - 10.2018
Foundation Degree in Arts - Fashion Design
UCA: College of camberwell
10.2015 - 07.2016
A-Levels - Media studies, English literature and Arts
Convent of Jesus and Mary Language College
09.2012 - 07.2015
GCSEs - Media studies, Art, Business studies, Tripple Science, maths, geography, history and religious study
Convent of Jesus and Mary language college
09.2007 - 07.2012
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