Rachel Berry
West Malling,Kent
Summary
Enthusiastic Customer Assistant with good grasp of financial, customer service and administrative requirements. Friendly and motivated team player with professional demeanour and superior attention to detail.
Overview
33
33
years of professional experience
Work History
Credit Controller
Safetykleen UK Ltd
Aylesford, Kent
10.2024 - Current
- Assisted in minimising over 60-day debt through collection activities.
- Maintained up-to-date accounts receivable by processing unallocated cash refunds and write-offs promptly.
- Supported team efforts to reduce debt and resolve disputes within the portfolio.
- Helped ensure credit control systems accurately reflected invoice statuses.
- Monitored debtor balances to identify and address overdue accounts proactively.
- Updated customer accounts and processed payments.
- Prepared monthly reports on account receivables and aged debt for senior management review.
- Managed customer accounts to maintain up-to-date billing information and reduce outstanding debts.
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Prepared letters requesting payment for overdue accounts and escalated aged accounts for legal action.
- Negotiated payment plans with customers experiencing financial difficulties, maintaining positive relations.
- Developed and maintained strong relationships with customers, enhancing client satisfaction and loyalty.
- Reconciled customer disputes efficiently, ensuring accurate invoicing and prompt payment.
- Addressed client inquiries and collaborated with relevant teams to resolve issues efficiently.
- Aided in processing customer payments, including cheques and credit card transactions.
- Maintained acceptable standards for accounts receivable classification and debtor days.
- Chased order numbers and performed duties to reduce debtor days.
- Handled calls and emails effectively.
- Took action to correct recurring issues.
Administrative Assistant
M J Berry Building Contractors
09.2003 - Current
- Managed the reconciliation process for various accounts
- Managed and processed VAT returns in a timely manner.
- Managed account preparation process
- Implemented and maintained effective filing system to ensure efficient organization of documents.
- Responded to customer inquiries
- Managed all aspects of the purchase ledger including recording, reconciling and paying invoices.
- Implemented streamlined sales ledger system to optimize productivity and minimize errors.
Credit Controller
Jayar Components Ltd
Maidstone, Kent
10.2001 - 03.2003
- Developed and implemented a call back Diary System to enhance efficiency and organization.
- Handled telephone credit collections promptly and professionally, quickly resolving account issues.
- Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.
- Updated customer accounts and processed payments.
- Prepared final demand letters
Credit Controller
Newey & Eyre
Birmingham, West Midlands
07.1997 - 05.1999
- Handled telephone credit collections promptly and professionally, quickly resolving account issues.
- Collaborated effectively with sales teams to ensure outstanding debts were paid within agreed timeframes.
- Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.
- Carried out regular customer credit checks, assessing and adjusting account credit limits according to score findings.
- Reviewed new credit requests, verifying eligibility and capability to understand credit position of clients.
Accounts Assistant
Pyle Owen & Partners
Birmingham, West Midlands
07.1993 - 06.1997
- Managed the collection of rent and service charges for commercial properties
- Executed bank account reconciliations
- Prepared End of year service charge accounts
- Managed purchase ledger for property expenditures
- Managed the process of issuing final demands for efficient collection.
Education
Diploma of Higher Education - BTec Business and Finance
Halesowen College
Halesowen, DUD1993
GCSEs - Secondary Education
Earls High School
Halesowen, DUD1992
Skills
- Resolving errors
- Record-keeping and bookkeeping
- Dedicated team player
- Customer service orientation
- Microsoft Outlook
- Resolving discrepancies
- Microsoft Office
- Invoicing and billing
- File maintenance
- Sage Accounting
- Microsoft Excel
- Accounts Payable and Receivable (AP/AR)
- Account reconciliation
- VAT calculations
- General ledger reconciliation
- Credit control
- Telephone collections
- Debt recovery
- Debt management
- Accounts receivable
- Payment negotiation
- Problem solving
- Team collaboration
- Payment plan negotiation
- Debt recovery techniques
- Customer account reconciliation
Hobbies and interests
- Playing Golf
- Sing in a Soul Choir
- Regularly attend concerts and theatre
- Quiz nights
Additional Information
- During Covid Pandemic volunteered at Maidstone Hospital to deliver patient items, assist patients to appointments, deliver PPE and then temporarily employed to help with staff DBS checks
Timeline
Credit Controller
Safetykleen UK Ltd
10.2024 - Current
Administrative Assistant
M J Berry Building Contractors
09.2003 - Current
Credit Controller
Jayar Components Ltd
10.2001 - 03.2003
Credit Controller
Newey & Eyre
07.1997 - 05.1999
Accounts Assistant
Pyle Owen & Partners
07.1993 - 06.1997
Diploma of Higher Education - BTec Business and Finance
Halesowen College
GCSEs - Secondary Education
Earls High School