Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Sara Valizadeh

Sara Valizadeh

Cheadle,England

Summary

Ways i would describe myself and the experiences ive had is, polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

4
4
years of professional experience

Work history

Customer Service Assistant

Renesy ltd
Cheadle Hulme, Stockport
09.2020 - 09.2021
  • ¨ I worked at Renesy Limited during the lockdown period, I managed the accounts, worked on customers services, I also created the website by writing the blogs and designed the website. I have IT skills giving me the creative skills, patience and good with deadlines including good analytical skills. Working in customer services gave me the skills of being able to communicate, be patient, good at problem solving Working there helped me achieve all these skills.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

work experience dental receptionist

my dentist
Reddish, Stockport
10.2018 - 10.2018
  • ¨ I have some work experience at dental practice called my dentist. I worked behind reception putting the files away and helping book appointments. Giving me more ability to know to deal with customers.
  • Performed patient recalls and appointment reminders through [Software] to reduce no-shows.


Waitress

othello cafe
Stockport
07.2017 - 07.2017
  • I worked at Othello Cafe for a week as work experience to help again my confidence with the work place and dealing with customers.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

Education

GCSEs -

Cheadle Hulme School
Cheadle
09/2015 - 03/2020

A-Levels -

Loreto college Manchester
09/2021 - 06/2022

University of Salford
Salford
09/2022 - 06/2024

Skills

  • Self-motivated
  • Keen problem solver
  • Team player
  • Retail sales expertise
  • Dispute resolution
  • Customer care
  • Microsoft Office Suite
  • IT Skills: Social Media,

Ability to use outlook,

PowerPoint, word

Language Skills: English, Farsi

  • Anaytical skills
  • Fluency


Languages

English
Fluent
Persian
Fluent

Timeline

Customer Service Assistant

Renesy ltd
09.2020 - 09.2021

work experience dental receptionist

my dentist
10.2018 - 10.2018

Waitress

othello cafe
07.2017 - 07.2017

GCSEs -

Cheadle Hulme School
09/2015 - 03/2020

A-Levels -

Loreto college Manchester
09/2021 - 06/2022

University of Salford
09/2022 - 06/2024

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Sara Valizadeh