Sara Redmond
Cleethorpes,North East Lincolnshire
Summary
Dynamic professional with a strong foundation in customer service and community engagement, adept at liaising with local communities and stakeholders. Demonstrates exceptional multitasking proficiency, maintaining a positive attitude under pressure while ensuring punctuality and timely execution of tasks. Skilled in social media marketing, e-commerce platforms, and visual merchandising techniques, with a keen understanding of GDPR compliance. Proven track record in sales promotion and fundraiser event planning, coupled with expertise in profit and loss analysis. Committed to fostering team collaboration and employee training to drive organisational success.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Barista and Community Coordinator
Riverhead Coffee
Cleethorpes, North East Lincolnshire
2024.05 - Current
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Assisted in inventory control measures for effective stock management.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Performed cash handling duties accurately to maintain financial integrity.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Fostered a sense of belonging with regular, inclusive communal gatherings.
- Enhanced community integration by coordinating social events and activities.
Assistant store manager(temporary)
Sense Charity Shop
Grimsby, North East Lincolnshire
2024.01 - 2024.04
- Fostered a positive shopping environment by ensuring the store was clean, organised and inviting at all times.
- Resolved customer complaints efficiently, ensured customer satisfaction.
- Handled employee concerns discreetly; fostered healthy working environment.
- Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
- Managed cash registers, handled financial transactions accurately.
- Assisted in recruitment process to build a high-performing retail team.
- Delegated tasks to staff to meet daily service requirements.
- Motivated sales teams to achieve daily store targets.
Area manager
Life Charity
Royal Leamington Spa, Warwickshire
2023.04 - 2023.12
- Liaised regularly with senior management to discuss operational updates and improvements.
- Fostered a culture of continuous improvement within the organisation.
- Established strong relationships with key stakeholders to enhance business growth.
- Streamlined operations by introducing innovative managerial procedures.
- Trained members of the team for improved overall productivity.
- Handled crisis situations promptly and efficiently, minimising potential risk or damage.
- Promoted a positive work environment which increased employee retention rate.
- Analysed sales data regularly for informed decision-making processes.
- Led multiple teams across different areas, fostering collaboration and communication.
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
Shop and e-commerce manager
St Andrews Hospice
Grimsby, North East Lincolnshire
2021.01 - 2023.03
- Led a cross-functional team to ensure smooth operations.
- Managed a team of 3 paid staff and a host of volunteers.
- Teamed up with 15 stores to develop effective sales strategies.
- Trained staff on e-commerce procedures and best practices for efficient work operations.
- Coordinated logistics process, ensured timely delivery of products.
- Maintained high feedback ratings through enhanced customer service.
- Line managed assistant managers by providing support, training and personal development.
- Collaborated with finance department to manage income from different platforms.
- Boosted morale by implementing team-building exercises and regular staff meetings.
Charity shop manager
British Red Cross
Cleethorpes, North East Lincolnshire
2016.03 - 2020.12
- Fostered a positive team culture through open communication and mutual respect.
- Promoted charitable work amongst local communities via social media channels, increasing brand awareness.
- Handled any issues or complaints professionally, maintaining good relationships with customers and volunteers alike.
- Created engaging social media content to promote both charity awareness, events and promotions.
- Liaised with local businesses for potential partnerships, strengthening community relations.
- Recruited, trained, and motivated both paid staff and volunteer teams to ensure effective operations.
- Enhanced shop's reputation by providing quality goods at reasonable prices for improved consumer trustworthiness.
- Advertised vintage and special items on social media channels.
Education
Higher National Diploma - Hotel, Catering and Institutional Management
Leeds Metropolitan University
Leeds 1991.09 - 1994.06
A-Levels - French, Economics, Home Economics.
Matthew Humberstone Comprehensive
Cleethorpes, North East Lincolnshire 1988.09 - 1990.06
GCSEs - Maths, English, French, German, RE, Biology, Home Economics.
Matthew Humberstone Comprehensive
Cleethorpes 1986.09 - 1988.07
Skills
- Multitasking proficiency
- Positive attitude under pressure
- Punctuality maintenance
- Patience and tolerance
- Liaise with local community and stakeholders
- Customer Service
- Team player
- Employee training
- Strong communication
- Timely and punctual
- Knowledge of GDPR
- E-Commerce platforms
- Visual merchandising
- Community engagement
- Social media marketing
- Sales promotion
- Visual merchandising techniques
- Profit and Loss Analysis
- Fundraiser event planning
- Microsoft Office proficiency
- Cash handling
References
References available upon request.
Timeline
Barista and Community Coordinator
Riverhead Coffee
2024.05 - Current
Assistant store manager(temporary)
Sense Charity Shop
2024.01 - 2024.04
Area manager
Life Charity
2023.04 - 2023.12
Shop and e-commerce manager
St Andrews Hospice
2021.01 - 2023.03
Charity shop manager
British Red Cross
2016.03 - 2020.12
Higher National Diploma - Hotel, Catering and Institutional Management
Leeds Metropolitan University
1991.09 - 1994.06
A-Levels - French, Economics, Home Economics.
Matthew Humberstone Comprehensive
1988.09 - 1990.06
GCSEs - Maths, English, French, German, RE, Biology, Home Economics.
Matthew Humberstone Comprehensive
1986.09 - 1988.07