Sara McIntosh
Portsmouth,Hampshire
Summary
Organised professional specialising in personalised support and effective communication. Skilled in time management, critical thinking, and problem-solving, with a strong command of Microsoft Office and Google Suite. Experienced in calendar management and upholding confidentiality, with a proven ability to collaborate within teams and resolve conflicts.
Overview
14
14
years of post-secondary education
27
27
years of professional experience
Work history
Administrator
Portsmouth University Hospital
Portsmouth
2026.01 - 2026.07
- Checked accuracy across all tasks and kept records consistent daily.
- Delivered tasks on schedule to meet deadlines reliably every time.
- Sorted and organised tasks by urgency and importance for timely completion.
- Worked independently while collaborating with team members on shared priorities.
- Used a range of IT systems effectively to support daily work.
- Transferred data safely while complying with general data protection regulations.
- Streamlined office operations by introducing efficient administrative procedures and routines.
- Improved record keeping through detailed, thorough documentation for audit readiness.
- Resolved minor technical issues quickly to prevent workflow slowdowns.
- Improved document retrieval by maintaining a well-organised filing system.
- Maintained high data accuracy by performing regular database audits.
- Compiled essential information into spreadsheets to strengthen business understanding.
- Handled sensitive information discreetly to meet confidentiality protocol requirements.
- Coordinated large-scale events by supporting senior administrators with logistics.
- Maintained shared-space cleanliness and order to support positive working environment.
- Prepared detailed reports for decision-making using multiple software applications.
- Oversaw databases to keep records current and accurate at all times.
- Produced high-quality documents, spreadsheets, and presentations for internal needs and customers.
- Streamlined processes to improve and optimise office operations across routines.
Staff Nurse
Portsmouth University Hospitals
Portsmouth
2006.09 - 2025.12
- Managed complex cases to safeguard patients and support best care outcomes.
- Coordinated with multidisciplinary teams to strengthen treatment delivery and effectiveness.
- Maintained accurate patient records while following confidentiality and data protection rules.
- Adapted quickly to new processes, technologies, and changing patient needs.
- Managed wound dressings to promote healing and prevent infection.
- Adhered strictly to safety guidelines to minimise workplace incidents.
- Updated patient records meticulously to keep documentation accurate.
- Handled emergency situations calmly to achieve successful crisis resolution.
- Facilitated discharge processes to enable seamless transitions home.
- Explained medical procedures clearly to increase patient understanding.
- Provided compassionate emotional support to ease patient anxiety.
- Executed clinical tasks efficiently, maintaining close attention to detail.
- Collaborated with multidisciplinary teams to enhance patient care.
- Improved patient comfort through skilled bedside nursing.
- Administered medication for pain management and symptom control.
- Worked with nurses, doctors, and clinicians to keep communication consistent.
- Monitored and recorded patient conditions, completing regular observations and reports.
- Kept patient records up to date to maximise documentation accuracy.
- Delivered life support, maintaining first aid and CPR training.
- Responded quickly to medical emergencies, staying calm and professional.
- Assessed and evaluated patient needs to support accurate diagnosis.
- Administered medication with meticulous attention to detail.
- Supported physicians and consultants with tests and scheduled procedures.
- Administered oxygen and medication to achieve optimum health outcomes.
- Managed patient discharges, providing follow-up advice and prescriptions.
- Educated patients on health promotion using leaflets and verbal guidance.
- Assisted with routine tests, documenting findings for care planning.
- Maintained patient trust and confidentiality through information discretion.
- Assisted patients during post-surgery healing and recovery.
- Delivered exceptional care to improve patient health outcomes.
- Built compassionate relationships with patients during complex surgical periods.
- Planned and implemented strategies for critical conditions recovery outcomes.
- Operated hoists, wheelchairs, and transfer equipment safely for moves.
- Improved service delivery by applying clinical best practices consistently.
- Ordered, dispensed, and administered prescribed medications and products.
- Trained and mentored junior team members to strengthen teamwork.
- Mentored student and junior nurses to build confidence and competence.
- Liaised with senior physicians to plan timely discharges.
- Administered oral topical and intravenous medications for symptom control.
- Supported clinical teams with prescribed treatments for individual needs.
- Kept knowledge current on nursing developments for best patient care.
- Developed balanced care plans covering physical, mental, and social needs.
- Followed modern nursing standards to protect patients during treatment.
- Complied with quality healthcare standards to uphold hospital reputation.
- Implemented person-centred care to shape plans and support recovery.
- Updated families regularly on progress and treatment changes.
- Operated hoists and transfer equipment safely to secure patient movements.
- Delivered first-class care across wards for complex medical needs.
Health Care Support Worker
Portsmouth University Hospitals
Portsmouth
2001.04 - 2003.08
- Administer prescribed medicines to patients following healthcare protocols and schedules.
- Support daily personal hygiene tasks to improve patient comfort each day.
- Complete daily operational tasks while providing patient care to maintain routines.
- Build strong relationships with patients and staff through clear communication.
- Record patient observations accurately for the healthcare team's ongoing reference.
- Provide companionship and emotional support to distressed or lonely residents daily.
- Communicate sensitively with patients while respecting privacy and dignity at all times.
- Collaborate with healthcare professionals to deliver comprehensive care for patients.
- Assist medical staff with routine clinical procedures to improve efficiency.
- Work with multidisciplinary teams to deliver holistic care across shifts.
- Act as a liaison between team members to improve understanding.
- Attend mandatory training courses regularly to keep skills up to date.
- Offer emotional support to patients and families during difficult moments.
- Support personalised care plans tailored to individual patient needs.
- Maintain clean, safe environments for patients through daily checks.
- Monitor vital signs under registered nurse supervision to support wellbeing.
- Follow infection control standards to protect patient health and safety.
- Maintain strict confidentiality for all patient information and records.
- Helped elderly residents with basic living skills such as dressing and feeding themselves.
Health Care Support Worker (Agency)
British Nursing Association (BNA)
1999.09 - 2001.04
- Provided assistance in mobility exercises to support patient recovery. mobility exercises to enhance physical strength and recovery of patients.
- Supported patient care and administrative tasks, enhancing patient experience and operational efficiency
- Ensured accurate documentation and compliance with professional standards, contributing to high-quality care
- Collaborated closely with team members to enhance patient care. with multidisciplinary team to deliver holistic care.
- Facilitated better understanding among healthcare team members through effective communication. between healthcare team members by acting as a liaison between them.
- Facilitated social activities for patients, boosting morale and wellbeing.
- Practised infection control standards to maintain patient health and safety.
- Documented patient observations accurately for healthcare team's reference.
- Ensured timely delivery of meals and refreshments, maintaining hydration levels of patients.
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Improved patient comfort by assisting with daily personal hygiene tasks.
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Provided companionship and emotional support to distressed or lonely residents.
- Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
- Assisted in mobility exercises to enhance physical strength and recovery of patients.
- Monitored vital signs of patients under supervision of registered nurse, ensuring well-being.
- Attended mandatory training courses on regular basis to keep skills updated.
- Enabled better understanding between healthcare team members by acting as a liaison between them.
- Worked closely with multidisciplinary team to deliver holistic care.
- Provided emotional support for patients and their families during difficult times.
- Supported the implementation of care plans tailored to individual patient needs.
- Maintained a clean, safe environment for all patients.
- Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.
- Maintained strict confidentiality of information regarding patients.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Monitored client health conditions and reported immediate issues to manager.
- Maintained confidentiality and compliance standards for optimised patient care.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings to [Job title].
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Accompanied client to medical or dental appointments, grocery and errands.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Maintained general tidiness and cleanliness of clinical areas through disinfecting workspaces, restocking equipment stores and [Action] to optimise efficiency.
- Organised activities and exercises to promote physical and mental well-being.
- Communicated complex medical information to patients, carers and relatives, effectively navigating barriers to understanding to ensure [Result].
- Provided clinical and clerical support to [Job title]s through patient management systems to enable effective and efficient delivery of patient care.
- Performed set tasks according to individual patient care plans as assessed and delegated by [Job title] to ensure provision of cohesive, tailored care.
- Prepared tasty and healthy meals to meet dietary requirements.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Delivered on care plan goals while responsibly managing client budget.
- Monitored patient symptoms and progress to boost health outcomes.
- Meticulously followed individualised care plans to achieve agreed objectives.
Education
National Diploma - Adult Nursing
Southampton University
Southampton 2003.01 - 2006.01
Access to Health Care - Sociology, Psychology & Biology
Southdown's College
Waterlooville, Hampshire 1999.01 - 2003.01
Royal Society of Arts Qualifications -
Portsmouth Sixth Form College
Portsmouth 1996.01 - 1999.01
GCSEs - Including English and Maths
Springfield Secondary School
Portsmouth 1985.09 - 1989.08
Skills
- IT proficiency
- Data entry accuracy
- Scheduling and calendar management
- Attention to detail
- Time management expertise
- Adaptability to changing environments
- Confidential information handling
- Effective communication
- Team collaboration
- Critical thinking
- Personalised support delivery
- Flexible working hours
- Clean driving licence
Hobbies & Interests
I am passionate about supporting others and engaging in various activities to contribute to team success and community well-being., I am a volunteer Administrator in a Community Interest Company to which I am dedicated to promote and support in my free time., I attend a Ska Choir every week and perform at events. Singing is a good way to socialise, improve interpersonal skills and support my Mental Health., I am an active member within Portsmouth Players supporting back stage staff and doing wardrobe tasks. I also support neurodiverse individuals., Crafting and project work demonstrating creativity, focus, and attention to detail. I get satisfaction from starting a task and seeing it through to the end product within a timely manner.
Affiliations
- Volunteer administrator for a Ska Choir and an active member
- Being creative and doing crafts
- Helping others,
- Continued learning
Timeline
Administrator
Portsmouth University Hospital
2026.01 - 2026.07
Staff Nurse
Portsmouth University Hospitals
2006.09 - 2025.12
National Diploma - Adult Nursing
Southampton University
2003.01 - 2006.01
Health Care Support Worker
Portsmouth University Hospitals
2001.04 - 2003.08
Health Care Support Worker (Agency)
British Nursing Association (BNA)
1999.09 - 2001.04
Access to Health Care - Sociology, Psychology & Biology
Southdown's College
1999.01 - 2003.01
Royal Society of Arts Qualifications -
Portsmouth Sixth Form College
1996.01 - 1999.01
GCSEs - Including English and Maths
Springfield Secondary School
1985.09 - 1989.08