MAME MAGUETTE DIOP
Birmingham,West Midlands
Summary
Accomplished Administrative Professional experienced in optimising workflows and ensuring data protection compliance. Enhanced operational efficiency and supported patient interactions through strategic planning and effective office management. Developed training programmes for administrative staff, fostering collaboration and improving team productivity.
Overview
3
3
Languages
7
7
years of professional experience
Work history
Administrator
Sandwell and West Birmingham NHS Trust
Birmingham, West midlands
2025.07 - 2026.10
- Coordinated daily administration by scheduling meetings and organising files, contributing to overall office efficiency.
- Streamlined office operations through procedure and policy changes, facilitating smoother workflows.
- Supported managers with clerical tasks, aiding in workflow enhancement.
Support Worker
Birmingham Children's Trust
Birmingham, West midlands
2025.01 - 2026.10
- Built trusting patient relationships through continuous support and responsive care.
- Facilitated personal hygiene by assisting patients with bathing, washing, and dressing daily to enhance comfort and dignity.
- Maintained accurate, up-to-date care records consistently to ensure continuity of care and effective communication among the healthcare team.
Health Care Assistant
Sandwell and West Birmingham NHS Trust
Birmingham, West midlands
2021.11 - 2026.10
- Assisted patients with bathing, dressing, and toileting, promoting dignity and well-being.
- Delivered daily hygiene assistance, enhancing patient comfort and personal cleanliness.
- Recorded patient care activities, ensuring compliance with care standards and accuracy in documentation.
Support Worker
Care Management Group
Birmingham, West midlands
2022.11 - 2025.09
- Assisted clients with daily living activities, including personal hygiene and mobility, to support their independence.
- Delivered hands-on care in hygiene, meal preparation, mobility, fostering client independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, adhering to healthcare protocols to ensure client well-being.
Clerical Officer
Sandwell and West Birmingham NHS Trust
Birmingham, West midlands
2024.10 - 2025.03
- Organised and maintained electronic and paper files to ensure efficient retrieval.
- Organised and maintained electronic and paper files, enhancing retrieval efficiency.
- Coordinated clerical tasks, including copying, faxing, and file management, to facilitate smooth daily operations.
Health Care Assistant
St Andrew's Healthcare
Birmingham, West midlands
2020.09 - 2023.06
- Monitored patient behaviour, identifying health changes to enable timely interventions.
- Provided compassionate support, improving patient mental wellbeing during care.
- Reported patient concerns, facilitating follow-up and necessary care adjustments.
Healthcare Support Worker
Priory Group
Southampton
2019.12 - 2020.08
- Partnered with care professionals to ensure seamless delivery of high-quality patient services.
- Built trusting relationships with patients through consistent support and personalised care, enhancing their overall experience.
- Documented patient care details meticulously, ensuring accurate and up-to-date records to support clinical decisions.
Education
Bachelor of Science - Science with Psychology
University of Wolverhampton
WolverhamptonFoundation Degree - Science Applied social science
Sheffield Hallam University
SheffieldCertificate of Higher Education - Access to higher Education
Bmet College
BirminghamA-Levels - Science
International Baccalaureate
SenegalMaster of Arts - International Relations and Security
Birmingham City University
Birmingham 09/2026 -
Skills
- Administrative procedures
- Workflow optimisation
- Data protection compliance
- IT proficiency
- Care coordination
- Patient interaction
- Organisational skills
- Attention to detail
- Staff coordination
- Team collaboration
- Written and verbal communication
- Discretion and confidentiality
- Facility management
LANGUAGES
English: C2 Proficient
Spanish: C2 Proficient
French: C2 Proficient
HOBBIES AND INTERESTS
Volunteering and Photography
Affiliations
- Sport
- Politics
- Travelling
Timeline
Administrator
Sandwell and West Birmingham NHS Trust
2025.07 - 2026.10
Support Worker
Birmingham Children's Trust
2025.01 - 2026.10
Clerical Officer
Sandwell and West Birmingham NHS Trust
2024.10 - 2025.03
Support Worker
Care Management Group
2022.11 - 2025.09
Health Care Assistant
Sandwell and West Birmingham NHS Trust
2021.11 - 2026.10
Health Care Assistant
St Andrew's Healthcare
2020.09 - 2023.06
Healthcare Support Worker
Priory Group
2019.12 - 2020.08
Master of Arts - International Relations and Security
Birmingham City University
09/2026 -
A-Levels - Science
International Baccalaureate
Certificate of Higher Education - Access to higher Education
Bmet College
Foundation Degree - Science Applied social science
Sheffield Hallam University
Bachelor of Science - Science with Psychology
University of Wolverhampton