SUOBO INIYEKPONIMI KELSY
Coventry
Summary
Detail-oriented Administrator skilled in managing customer inquiries and scheduling in retail and healthcare environments. Efficiently handled high volumes of samples, ensuring quick turnaround and accuracy. BMLS graduate pursuing MSc in Biomedical Science at Coventry University, available for part-time work.
Overview
1
1
Language
9
9
years of professional experience
Work History
Administrator
Robe Affairs Bridal and Events
08.2025 - 09.2026
- Utilized Excel and Google Sheets to enter, manage and organize data, generating detailed reports for analysis and decision-making.
- Answered 10-15 calls a day, taking and returning enquiries from brides and suppliers, by confirming details, giving clear answers and following up the same day.
- Implemented an efficient appointment booking system utilizing tools like calendly, resulting in a reduction in scheduling conflicts, improved customer service and efficiency.
- Kept customer, order and payment records accurate in Google Sheets, by checking details before confirming each order and filing paperwork correctly.
- Provided exceptional customer support by promptly addressing inquires and resolving issues via email, phone, and Whatsapp Business, resulting in a customer satisfaction rating of 90%
- Produced client presentation, event proposal and promotional materials in PowerPoint and Canva, by turning customer requirements into clear, professional values.
- Maintained a high level of confidentiality in handling sensitive information and documents, contributing to zero security breaches or data leaks during my tenure.
- Collected customer information and feedback using tools such as Google Form to gather feedback and insight, leading to data-driven decisions and a 20% increase in customer satisfaction.
Medical Laboratory Scientist
Centre of Hope Hospital & African Christian Medical Mission
08.2024 - 08.2025
- Cut result turnaround to 30 minutes across 70 samples a day, by prioritizing urgent requests and coordinating with doctors and nurses.
- Kept about 100 specimens a week to fewer than 5 rejected or mislabelled, by checking every record against two-point patient ID and querying incorrect details with the clinician before processing kept 100% temperature-log compliance across 3 fridges and freezers, by entering readings daily in manual records.
- Answered telephone queries from wards and clinicians on requests and results, by confirming patient details and giving clear verbal and written updates.
- Distributed high volume reports a week on time, by filling, tracking and sending to wards and clinicians.Supported 20 adult and paediatric patients a day at 90% first-attempt venepuncture success, by explaining each step and confirming identity at every collection.
- Maintained a high level of confidentiality in handling sensitive information and documents, contributing to zero security breaches or data leaks during tenure.
Medical Laboratory Scientist Intern
Niger Delta University Teaching Hospital
09.2022 - 09.2023
- Reached 95% accuracy in labelling and documentation for 20 patients a day, by checking every entry against its source before filing.
- Cut stock shortages by 20% across haematology, microbiology and biochemistry, by managing ordering, restocking and inventory records.
- Kept records current for 120 routine and specialised tests a week, by entering results promptly and filling request forms.
- Maintained a high level of confidentiality in handling sensitive information and documents, contributing to zero security breaches or data leaks during tenure.
Student Medical Laboratory Scientist
Federal Medical Centre, Yenagoa and Niger Delta University Teaching Hospital
01.2018 - 01.2021
- Supported departmental reports, statistics and record-keeping across two hospital laboratories.
Education
MSc - Biomedical Science
Coventry University
UK10-2026
Bachelor of Science - Medical Laboratory Science
Niger Delta University
Amassoma, Bayelsa State, Nigeria01-2022
Skills
- Healthcare compliance
- Scheduling
- IT proficiency
- Data entry
- Attention to detail
- Workload prioritization
- Customer service
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Reception area maintenance
- Payment collection
- Mail handling
Languages
Languages: English (advanced, C1).
Personal Information
- Title: Receptionist | Customer Service | Healthcare Laboratory Professional
- Visa Status: Student visa: eligible to work part-time during term.
ADDITIONAL INFORMATION
- Right to work: Student visa, eligible to work part-time during term.
- Willing to undergo an Enhanced DBS check.
- References available on request.
Timeline
Administrator
Robe Affairs Bridal and Events
08.2025 - 09.2026
Medical Laboratory Scientist
Centre of Hope Hospital & African Christian Medical Mission
08.2024 - 08.2025
Medical Laboratory Scientist Intern
Niger Delta University Teaching Hospital
09.2022 - 09.2023
Student Medical Laboratory Scientist
Federal Medical Centre, Yenagoa and Niger Delta University Teaching Hospital
01.2018 - 01.2021
MSc - Biomedical Science
Coventry University
Bachelor of Science - Medical Laboratory Science
Niger Delta University