Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
CustomerServiceRepresentative
Santhosh Kowkuntla

Santhosh Kowkuntla

leicester,Leicestershire

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Customer service representative

R1 Rcm pvt ltd india
hyderabad, telangana
02.2020 - 08.2023
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Prepared necessary forms to complete transactions.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.

Education

Certificate of Higher Education - Mechanical engineering of technology

Jawaharlal Nehru Technological University Hyd
hyderabad
03.2011 - 03.2015

Skills

  • Telephone skills
  • Customer care
  • Lead management
  • Written and verbal communication skills
  • computer knowledge
  • Excel proficiency
  • Shipping and receiving

Affiliations

  • Playing cricket , Reading books

Accomplishments

Best employee of the month

Best performer of the week


Languages

English
Upper intermediate
Telugu
Native
Hindi
Fluent

Timeline

Customer service representative

R1 Rcm pvt ltd india
02.2020 - 08.2023

Certificate of Higher Education - Mechanical engineering of technology

Jawaharlal Nehru Technological University Hyd
03.2011 - 03.2015
Santhosh Kowkuntla