Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
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Sanoj Gurung

FARNBOROUGH,Hampshire

Summary

Hardworking Shift Leader with proven experience planning and coordinating large departments to achieve KPIs. Collaborative team player driving productivity and performance through motivation and morale building. Motivated individual with customer service experience seeks Shift Leader role. Calm and productive under pressure, quickly resolving incidents and adapting to changing priorities to meet targets. Builds rapport quickly to develop constructive staff and customer relations.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work history

Shift leader

Taco Bell
Fleet, Hampshire
06.2025 - Current
  • Provided thorough training to new employees, enhancing their job competence quickly.
  • Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
  • Maintained high standards of customer service for improved satisfaction ratings.
  • Prioritised tasks during busy periods to ensure timely delivery of orders or services.
  • Provided instructions and feedback to team during shifts.
  • Fostered teamwork amongst employees, enhancing workplace synergy and morale.
  • Led team meetings to foster communication and improve work efficiency.

Shift leader

Pret A Manger
Fleet, Hampshire
02.2024 - 05.2025
  • Ordered stock and procured services to deliver on company goals.
  • Managed and trained staff and provided strategic solutions.
  • Reconciled cash drawers and prepared bank deposits.
  • Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
  • Maintained clean and safe work environment with regular inspections and cleaning rosters.
  • Supervised activities of workers and enforced safety regulations.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Trained new hires and set up mentoring relationships to drive team performance.

Barista

Starbucks Coffee
Fleet, Hampshire
03.2016 - 12.2023
  • Provided welcoming atmosphere to customers, promoting return visits.
  • Exhibited knowledge of various coffee blends for enhanced customer experience.
  • Maintained cleanliness of café area whilst preparing orders.
  • Ensured freshness of pastries on display, contributing to overall quality assurance.
  • Delivered exceptional service to customers for their enjoyment and comfort.
  • Enhanced bar efficiency by keeping work areas tidy and well-stocked.
  • Performed cash handling duties accurately to maintain financial integrity.

Education

GCSEs - Resistant Materials, P.E, Art, IT

Fernhill School
Farnborough, Hampshire
02.2011 - 06.2013

Skills

  • Leadership acumen
  • Task delegation
  • Pre-shift briefings
  • Stock rotation
  • Handover reporting
  • Stock inventory checks
  • Health and Safety regulations
  • Shop opening and closing
  • Team Leadership

Languages

English
Intermediate
Nepali
Intermediate

Affiliations

Table tennis, Tennis, gaming.

References

References available upon request.

Timeline

Shift leader

Taco Bell
06.2025 - Current

Shift leader

Pret A Manger
02.2024 - 05.2025

Barista

Starbucks Coffee
03.2016 - 12.2023

GCSEs - Resistant Materials, P.E, Art, IT

Fernhill School
02.2011 - 06.2013

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Sanoj Gurung