Sankaranarayanan Sambasivam

Client : Vodafone , Newbury HQ

Client specific Responsibilities

• As Delivery Head at Vodafone account , my role was to work closely with various heads of BSS , OSS and Networks Leads / SMEs to Plan , Strategise , Deliver E2E solutions which resulted in millions as ROI
• Provided Technical , Functional and Domain Support to key stakeholders
• Managed programmes effectively to meet delivery timelines, budgets and customer expectations
• Presented progress reports to Senior Management in governance calls and took corrective actions to steer programs
• Managed multi-vendors to ensure E2E delivery plans covers all aspects of program
• Reviewed and Implemented processes, procedures to improve and deliver efficiently
• Delivered programs that involves COTS products like IBM Watson AI OPS , BMC Remedy , PEGA , TIBCO , UI Path , AppDynamics , Shadow IT, Atomic UC4, Multi Vendor Activation (CISCO), Automation and Orchestration

TechM Responsibilities

• Deputed at customer location for the past 10+ years
• Have been performing Delivery Head role for the past 7+ Years
• Managed Deliveries across BSS , OSS and Networks domains
• Oversaw entire IT delivery process for this account from beginning to end, guaranteeing smooth delivery of services. Responsible for ~ GBP 10mn revenue
• Responding to RFI/ RFP / RFQs by working closely with internal sales , pre-sales teams , Vodafone SMEs, VPC and SCM
• Led information and communications strategy based on customer needs
• Managed peak team size of 150+ resources with 10+ direct reportees
• Designed and implemented training needs to further develop staff based on business goals
• Responsible to plan resources based on customer demands and future roadmap
• Managed budgets and cost controls strategies to meet objectives

Client : Vodafone , Newbury HQ

• Managed deliveries across OSS, BSS and Network domains
• Worked closely with Client organisation's core teams like Architects , Security , Compliance , Delivery Management , IT Operations, NOC operations by providing Technical , Functional and Domain Support
• Managed Team size of 100+ during this period to deliver major projects and programs across these domains
• Worked as key integrator between Customers , TechM onsite and offshore teams
• Extensive understanding of Vodafone processes like VPDL , Secure by Design , Security , Legal & Compliance by working closely with all key stakeholders
• Managed technology resources within department budgets
• Recruited and trained system analysts, programmers and engineers as needed
• Ensured deliveries completed within budget and time
• Delivered Key programs like GDPR , Archival and Purge , AppDynamics ,Zero Touch NOC (Automation), Life Cycle Management (Automation). MVA MVSO Replacement , Next Gen Assurance, BMC Remedy Upgrades, BPS Solutions (Celonis) to name few.
• Designed VF UK OSS Automation platform which has provided massive benefits to Vodafone UK

Client : British Telecom

• As Senior Project Manager , managed team of 100+ resources to deliver major transformation programs for BT Openreach , BT Global Services and BT Andes
• Managed E2E budget ~ USD 5mn
• Worked closely with BT Program leads to determine project schedules and kept projects on track using proactive adjustments to workflow
• Prepared and maintained project cost estimations with outstanding accuracy, guiding effective decision-making
• Defined project scope, milestones and task allocation to establish and maintain clear progress plans
• Oversaw each step of projects, meeting goals and achieving deadlines
• Delivered complex Programs like centralised Workflow Management Tool using TIBCO
• Used Lean Six Sigma, Agile methodologies and Implemented CMMi principles as part of standards set by client

Client : British Telecom

• As Onsite Project Manager , Prepared and managed E2E project plans for meeting required milestones
• Conducted hot houses to gather requirements by connecting with various user groups
• Led Planning sessions to formulate delivery plans
• Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates
• Used Project Management tools like MSP , JIRA ,HP QC and other techniques for positive, successful outcomes
• During this period , Managed Team size of 25+ to deliver projects in OSS Domain like Inventory Management , Orchestration and Service Fulfilment

Client : Standard Chartered Bank , Chennai

• As Project Lead , owned delivery of key projects supporting Credit Card division of Bank
• Oversaw project timelines and deliverables for successful, timely completion
• Tracked and communicated project status, timelines and action items from project inception to delivery
• Delivered projects on time by following required quality gates
• Managed team size of 15+ resources to deliver key projects like Litigation Management System , Debt Collections System

Clients : Bombay Stock Exchange , National Stock Exchange , Morgan Stanley

• As Module Lead , Led Team of 10+ resources to develop solutions for major stock markets - Depository Services
• Integrated solutions with other Stock Market Solutions to provide E2E solution to support Depository Services
• Mentored and coached junior staff to produce high-performing, quality team members

Client : Brakes India Ltd (TVS Group of Companies)

• As software engineer , was part of team of professionals to develop new marketing system which helped in improving daily manufacturing targets by 15% to 25%
• Analysed and interpreted user requirements to build software solutions
• Collaborated with other developers to identify and alleviate software bugs