Darren Wraith

• Embedded service governance frameworks to improve operational control, predictability and stakeholder confidence.
• Stabilised Parcelforce support operations during a period of high visibility and organisational change.
• Strengthened communication, reporting and alignment across technical and operational teams.
• Acted as the senior escalation point for complex issues, ensuring disciplined incident and problem management.

• Directed governance and cross‑project alignment across the Escalus platform.
• Managed the strategic shift away from WDMO, ensuring continuity and long‑term stability.
• Drove prioritisation and structured decision‑making to maintain platform integrity.
• Improved delivery discipline through consistent planning, RAID control and stakeholder engagement.

• Delivered expressShip programme changes across UK, France and Vietnam, including DR uplift, pen‑test remediation and Brexit‑driven updates.
• Enhanced delivery predictability through robust governance and cross‑functional coordination.
• Managed multi‑country teams to land change cleanly in high‑pressure environments.
• Strengthened platform stability through structured release management and stakeholder alignment.

• Delivered a bespoke Delivery Management System for Wickes with custom UI and multi‑carrier integration.
• Managed integrations across Escalus, ProShip and Tracking API platforms.
• Coordinated development teams across UK, USA and France, presenting progress and risks to C‑level executives.
• Navigated shifting requirements, technical debt and aggressive timelines with structured governance.

• Delivered the Royal Mail Shipping API and International Shipping functionality.
• Improved label and manifest workflows and system performance.
• Acted as a trusted escalation point for complex issues across multi‑country delivery teams.
• Strengthened delivery predictability through disciplined planning and stakeholder alignment.

• Delivered multi‑carrier enhancements for IAG Cargo (British Airways / Iberia).
• Improved operational workflows and strengthened governance discipline.
• Managed cross‑functional teams across UK and France to land change cleanly.
• Enhanced system performance and operational reliability.

• Delivered operational and gaming systems across multiple sites in a regulated, fast‑moving environment.
• Managed technical change with strong stakeholder engagement and structured delivery control.
• Improved service stability through disciplined incident and problem management.

• Delivered £4m–£14m banking programmes aligned to retail and business banking strategies.
• Led multi‑supplier teams of up to 145 people, ensuring governance, alignment and disciplined delivery.
• Managed complex regulatory and operational change across multiple business units.
• Strengthened delivery predictability through structured planning and stakeholder engagement.

Branch Operations → IT Support → Development → Support Lead

Progressive early career spanning branch banking, IT helpdesk, system migration development and application support.

Highlights:

• Ten years in branch operations covering all major customer and back‑office roles.

• IT Helpdesk Analyst → Helpdesk Lead (1998–1999).

• Developer on Lloyds/TSB Account Migration (1999–2001).

• Developer → Lead Developer → Support Lead for the Overdraft Management System (2001–2004).