Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
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Sanjana Shenoy

Crawley,United Kingdom

Summary

Energetic employee well-versed in strong communication and organization skills. Dependable sales assistance with 6 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

Sales advisor

Superdrug
London
12.2018 - 02.2025
  • Monitored and refreshed displays to attract customers.
  • Increased sales through effective negotiation and persuasion techniques.
  • Assisted in stock taking for accurate inventory management.
  • Facilitated smooth checkout process, enhancing customer satisfaction levels.
  • Implemented promotional strategies for increased product visibility.
  • Worked extended hours during holiday season managing high customer footfall.
  • Helped customers on warranties and return policies for transparency.
  • Delivered excellent customer service by addressing and resolving queries.
  • Coordinated special events promoting new product lines.
  • Attended training sessions regularly to keep abreast with latest sales techniques.
  • Boosted brand reputation with demonstration of product knowledge.
  • Maintained quality assurance standards for all products and services.
  • Built rapport with new and existing customers to boost client retention.
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.

Senior Analyst/Customer Technical Trainer

Dell EMC
Bangalore
05.2015 - 09.2018
  • Led successful negotiations securing beneficial contracts for the company.
  • Introduced innovative methodologies, improving overall performance.
  • Orchestrated high-impact workshops to enhance team skills and knowledge.
  • Championed effective communication channels maintaining transparency across departments.
  • Generated insightful reports, aiding critical business decisions.
  • Conducted comprehensive market research for better strategic planning.
  • Engage with field and corporate subject matter experts for the development relevant learning material.
  • Build and develop expertise in information storage and management technology through intensive training and on the job expertise
  • Responsible for the design of technical training courses for internal and external learners which helped to drive critical business outcomes.

Education

Bachelor of computer science - Computer science

Oxford College of Engineering
India
08.2011 - 03.2015

Basic schooling -

Ahlcon Public School
India
/1998 - /2011

Skills

  • Resolving customer objections
  • Selling techniques
  • Market research
  • Customer engagement
  • Sales training
  • Product presentation
  • Proactive outreach
  • Health and Safety Compliance
  • Cash handling
  • Customer Service
  • Customer relations
  • Payment Processing
  • Product knowledge
  • Public speaking
  • Stock management
  • Visual merchandising
  • Project Management
  • Quality Assurance
  • Data analysis
  • Stress management
  • Technical report writing
  • Technical troubleshooting
  • Communication
  • Time-management
  • Responsive listening

Languages

English
Fluent
Hindi
Fluent
Konkani
Native

Affiliations

  • Reading
  • Travelling
  • Meditation
  • Playing and entertaining my child with new and different activities
  • Communicating on different topics
  • learning new skills

Accomplishments

1. Received the Best employer of the month award

2. Received award from the are manger for excellent customer service which helped in deterring shoplifter and saving stock worth of £600

3. Received appreciation and gift card worth £60 from regional manger for having good product knowledge and keeping up-to date with current market trends.

Timeline

Sales advisor

Superdrug
12.2018 - 02.2025

Senior Analyst/Customer Technical Trainer

Dell EMC
05.2015 - 09.2018

Bachelor of computer science - Computer science

Oxford College of Engineering
08.2011 - 03.2015

Basic schooling -

Ahlcon Public School
/1998 - /2011

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Sanjana Shenoy