SANDRA ANN OROKODO
STORE ASSISTANT
Birkenhead,United Kingdom
Summary
Knowledgeable, efficient, organized and commercially aware individual with years of professional experience, passionate about maintaining a lasting impression on customers to improve customer retention. Analytical, motivated and energetic self starter, handling customer requests, addressing difficult situations and meeting customers' needs through resourcefulness and adaptability, ensuring client satisfaction in line with best practices.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
STORE ASSISTANT
HAPTHEL STORES
Abuja, Nigeria
10.2019 - 12.2022
- Assisted with in-store merchandizing
- Took in deliveries, arranged and restocked shelves.
- Kept work area clean and tidy.
- Interacted with customers and helped in identifying their needs and preferences.
- Ensured customers needs were satisfied.
- Ensured counters were always manned.
CUSTOMER CARE REPRESENTATIVE
WOODPECKERS ENTERTAINMENT
Abuja, Nigeria
01.2019 - 10.2019
- Received customers and showed them to respective offices.
- Received customer requests, processed customer orders, and responded to customer enquiries with calm and diplomacy.
- Kept records of customer interactions and documented customer feedback.
- Checked and confirmed service availability.
- Promoted excellent experience by addressing customer concerns, demonstrating empathy,and resolving problems swiftly.
- Maintained customer information database.
- Resolved concerns with services to help with retention and drive sales.
- Responded to emails providing answers to queries and passing on relevant messages.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed over 30 customer enquiries per day.
OFFICE ASSISTANT
NATIONAL YOUTH SERVICE CORPS, MESSRS ULTIMATE CHAMBERS
Abuja, Nigeria
02.2018 - 12.2018
- Handled meetings by preparing agendas, recording and circulating accurate meetings.
- Received, documented, and kept proper records of and transmitted all official correspondence to designated receivers.
- Handled emails and letter writing, printing, photocopying and scanning, and performed other general clerical duties.
- Received and managed over 20 client calls per day.
- Provided clerical support, addressing routine and special requirements.
- Scheduled travel plans for superiors where necessary.
- Produced high-quality communications for internal and external use.
STORE ASSISTANT
YUNG FASHION
Ughelli, Nigeria
06.2014 - 11.2017
- Assisted customers in styling, selecting and locating store item.
- Restocked and arranged low stock items on store shelves.
- Received, processed and organized shipment and deliveries.
- Managed and organized floors according to store directives.
- Kept shop area neat and tidy at all times.
- Increased customers purchase by informing them of available discounts and promotions.
- Educated customers on newly introduced products.
Education
BL -
NIGERIAN LAW SCHOOL
Abuja, Nigeria 11.2016 - 12.2017
LLB -
DELTA STATE UNIVERSITY
Delta State, Nigeria 11.2011 - 08.2016
Secondary School Leaving Certificate -
ST. MICHAEL'S COLLEGE
Delta State, Nigeria 05.2005 - 05.2010
Skills
Customer Service
Microsoft Office
Conflict Resolution
Excellent verbal and written communication
Courteous and service-oriented
Strong customer service skills
Time management and attention to detail
Organizational skills
Administrative and supply management skills
Attentive listening
Documentation and reporting
Timeline
STORE ASSISTANT
HAPTHEL STORES
10.2019 - 12.2022
CUSTOMER CARE REPRESENTATIVE
WOODPECKERS ENTERTAINMENT
01.2019 - 10.2019
OFFICE ASSISTANT
NATIONAL YOUTH SERVICE CORPS, MESSRS ULTIMATE CHAMBERS
02.2018 - 12.2018
BL -
NIGERIAN LAW SCHOOL
11.2016 - 12.2017
STORE ASSISTANT
YUNG FASHION
06.2014 - 11.2017
LLB -
DELTA STATE UNIVERSITY
11.2011 - 08.2016
Secondary School Leaving Certificate -
ST. MICHAEL'S COLLEGE
05.2005 - 05.2010