STEVEN COOMBS
Salisbury,Wiltshire
Summary
A diligent and considered individual who takes pride in a job well done. With a focus on the customer experience; attention to detail, customer interactions and leaving a lasting positive impression are the key attributes displayed at all times. A focussed individual delivering consistent high-quality services with outstanding results. Dedicated to exceptional performance and quality standards.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Store assistant
Aldi
salisbury, Wiltshire
2023.05 - Current
- Coordinated with team members for smooth store operation.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Managed inventory effectively to prevent stock shortages.
- Directed customers towards desired merchandise successfully reducing search time.
- Ensured products' freshness by regularly checking and removing expired items.
Cleaner
JD Wetherspoons
Salisbury, Wiltshire
2019.09 - 2023.05
- Worked quickly to complete cleaning within allotted timeframes.
- Dusted countertops and furniture to create a pristine environment.
- Communicated well with the team across multiple locations.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials.
- Reported breakages to the supervisor.
- Spot cleaned and sanitised high-touch areas.
- Kept cleaning equipment to optimal
CINEMA HOST
ODEON Cinemas
Salisbury, Wiltshire
2016.06 - 2019.08
- Provided a warm atmosphere for guests, ensuring eye contact, smile and verbal greeting with every transaction.
- Supported positive guest experiences by delivering friendly welcomes and a quiet theatre environment.
- Protected assets and prevented film piracy by monitoring audiences throughout sessions.
- Ushered guests to seats, studying ticket information to identify precise seat location.
- Provided excellent customer services when selling tickets and merchandise, answering questions and distributing programs.
- Aided guests with disabilities or other special needs in finding appropriate seats or sections to comfortably enjoy shows.
- Stayed knowledgeable about all ticket types, prices and discounts to accurately answer client questions.
Education
Level 1 Diploma - Carpentry and Joinery
Wiltshire College
Salisbury 2016.01 - 2017.01
GCSEs - Science, English, Maths, RE, ASDAN, BTEC-PE, Art
St. Joseph’s Catholic School
2011.01 - 2016.01
Skills
- Character Skills
- Teamwork
- Customer Service
- Optimism
- Organisation
- Versatility
- Resilience
- Communication
- Perseverance
- Confidence
- Problem Solving
- Self-Motivated
- Flexibility
- Adaptable Customer Services Skills
- Customer Service: Greeting, interacting and supporting customer queries and facilitating customer requests
- Communication: Articulate and well-spoken with both customers and colleagues alike
- Teamwork: Aiding in the completion of tasks to succeed as a team I will play my part to reach our goals
- Friendly: Always working with a smile starts any interaction positively leaving a lasting impression
- Problem Solving: Appreciating a challenge and utilising training / product knowledge to resolve the issue
- Versatility: Front of house, ongoing customer support or keeping an environment clean
- Self-motivated: Working as instructed or given a goal to achieve I’ll break down the task and do what’s required
- Flexible: Whether in terms of shift working or tasks to complete, I play my part as part of the team to succeed
References
Available on request
Interests/Hobbies
Socialising: I enjoy catching up with friends sharing a drink and our favourite stories., Music: Depending on the mood I will listen to a variety of music but I was brought up on 80s rock; Van Halen, The Police, White Snake are some of my favourites., Gaming: I enjoy playing a variety of video games but third person shooters are my go-to. I’ve made some excellent friendships through the community., Films: I watch a wide range of films but my perfect lazy day is a ‘Star Wars’ marathon.
Accomplishments
- Learning to play chess in my ASDAN course and having the opportunity to teach what I have learned to a class of year 7s.
- Delegated Fire Marshall for the Odeon.
- Key Holder for Wetherspoons.
Timeline
Store assistant
Aldi
2023.05 - Current
Cleaner
JD Wetherspoons
2019.09 - 2023.05
CINEMA HOST
ODEON Cinemas
2016.06 - 2019.08
Level 1 Diploma - Carpentry and Joinery
Wiltshire College
2016.01 - 2017.01
GCSEs - Science, English, Maths, RE, ASDAN, BTEC-PE, Art
St. Joseph’s Catholic School
2011.01 - 2016.01