Sandesh Shetty
Stone Cross,Pevensey
Summary
I am a strong team player with a great ability to work autonomously. I work well under pressure and adapt well to new situations and working practices. I believe I can offer a great deal to the vacant position in both a professional and social manner. I have gained vast experience in crowd management, safety, revenue generation and delivering dynamic train service professionally irrespective of the situation, while working with GTR(Southern Railway). I also have vast experience in customer service in different positions/situations acquired while working in the hospitality industry.
I am a goal-oriented individual with a positive attitude toward adaptability and teamwork. I also perform safety-critical duties, I am very flexible to adjust in the operation and have problem-solving skills, always striving to achieve the highest standard possible, at any given task. I possess excellent communication skills and I have the ability and experience to relate to a wide range of people. I have strong interpersonal skills with a good sense of humour. I believe everyone should be given a chance to explain/ justify and so I approach any situation open-mindedly and act accordingly focusing on keeping the highest standard while representing the company and myself.
Overview
21
21
years of professional experience
Work history
General Purpose Relief (GPR)
Southern
Eastbourne, East Sussex
2025.12 - Current
- Maintained high standards in train service and customer service to enhance passenger experience.
- Provided our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience.
- Assisted passengers with journey planning, provided direction and connections, and facilitated ticket purchases or upgrades.
- Assisted passengers with accessibility to and from the train and station
- Led teams effectively during peak periods to ensure operational efficiency.
- Oversaw revenue generation, safety protocols, and security measures at the assigned station.
- Executed crowd control strategies during disruptions, ensuring order and safety for all passengers.
- The smooth and timely flow of trains from the station
Train dispatcher/ Gateline
Southern
Eastbourne, East Sussex
2019.11 - 2025.12
- Monitored train movements to guarantee on-time arrivals and departures, minimising delays.
- Dealt with unforeseen delays or cancellations promptly, minimising disruption to services.
- Managed communication with train crew for effective coordination.
- Communicated effectively with other departments for smooth operations.
- Communicated with passengers and colleagues to address operational needs and enhance service delivery.
- Coordinated emergency response procedures, ensuring safety at all times.
- Ensured strict compliance with health and safety regulations by conducting regular checks.
- Inspected equipment on a regular basis to ensure optimal performance. to ensure proper functioning at all times.
- Assisted in training new dispatchers, sharing knowledge and experience.
- Made sure passengers had the correct ticket and assisted them in either upgrading or changing to the correct fare if required.
- Guided passengers to relevant information, ensuring clarity on timings and platforms. by directing them to the correct information, such as timings and platforms.
Restaurant Manager
The Pavilion Restaurant
Uckfield
2016.03 - 2018.02
- Progressed from assistant manager to restaurant manager, demonstrating commitment and leadership skills.
- Led the restaurant team to achieve two AA Rosettes and two Food and Health Inspection
- Created and maintained staff roster to ensure adequate coverage, inventory and financial improvement.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Recruited and trained high-performing team members to deliver faultless customer service.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Increased restaurant profits by implementing targeted marketing strategies and developing staff capabilities.
Assistant Maitre'd
Jewel of the Seas
Miami
2005.08 - 2015.10
- Worked in various roles starting as an Assistant Waiter, Waiter, Night Supervisor, Room service Supervisor, Dining Room Admin, Café Supervisor, Café Assistant Manager, Specialty Restaurant Manager, and Assistant Maitre’d
- Established loyal customer base through creation of welcoming environment and delivery of top-quality service.
- Maintained outstanding hygiene levels for optimized customer safety and continued regulatory compliance.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Provided in-depth training to customer-facing staff, enhancing service performance and adherence to standards.
- Conducted training on service standards, professional growth, and health and safety protocol
- Led by example and emphasized the importance of teamwork.
Skills
- Effective customer upselling
- Situationally aware and problem-solving skills
- Strategic planning
- Public Relations
- Efficient under pressure
- Interpersonal communication skills
- Passionate about customer service
Custom
- I like to go for long walks or hiking.
- I am a foodie and love to cook new things.
- I love driving and traveling.
- I enjoy chatting with my friends from all over the world and do so often.
- I enjoy surfing for great deals irrespective of their requirements.
- I enjoy a good sense of humor and love watching comedies.
- Occasionally love to do some exercise.
Timeline
General Purpose Relief (GPR)
Southern
2025.12 - Current
Train dispatcher/ Gateline
Southern
2019.11 - 2025.12
Restaurant Manager
The Pavilion Restaurant
2016.03 - 2018.02
Assistant Maitre'd
Jewel of the Seas
2005.08 - 2015.10