Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Affiliations
Timeline
Fotis Panayiotis Kargotis

Fotis Panayiotis Kargotis

Gravesend,Kent

Summary

Area Grade 6 Train Controller with strong background in railway inspection and operations. Monitors movement to safeguard teams and protect equipment. Excellent record of top-quality performance and reliable attendance.

Area Grade 6 Train Controller with strong organisational skills. achieving company goals through exceptional planning and prioritisation.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Always more than happy to assist colleagues in covering shifts in personal emergencies.

Taking on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Station Controller - Area General Purpose Relief

Southeastern Railway
London, City of London
01.2023 - Current
  • Operation of the various computer-based customer information systems
  • Provide full and timely information on the current train running and departures.
  • Ensure announcements made via recorded announcement system and manually provide both routine train departure information and customer information at times of disruption or incident.
  • Record train arrivals and communicate with our control centre (KICC).
  • Liaise as necessary with colleagues to ensure the smooth operation of the train services into and out of the station.
  • Organise special stops as necessary as per the Stop Plan, in conjunction with the Station Manager, Platform Staff and KICC.
  • Liaise with all other termini Stations due to incident or late running of services.
  • Pass on information to colleagues as necessary regarding problems, incidents, late running or cancellations to KICC, the Station Manager, Ticket Office, Platform Staff and all other termini announcers throughout the Southeastern/ Southern Network e.g. other train operating companies.
  • Where applicable, update computer systems as necessary for weekend engineering work and timetable alterations.
  • Liaise with commercial support regarding new or amended timetable changes.
  • Report any Customer Information faults to the appropriate maintenance engineers via Network Rail and maintain a record.
  • Be fully conversant with the operation of the fire panel within the Control Point passing on any relevant information to the Network Rail Station/Duty Manager.
  • To produce a clear and concise shift log.
  • Coordinate assistance provided to disabled customers.
  • The accurate and detailed recording of train performance data..

Information Assistant

Southeastern Railway
London, City of London
01.2021 - 01.2023
  • Support the Station Controller and Announcer by assisting the smooth operation of the train services into and out of London Bridge Station.
  • Providing effective, timely and accurate information to staff and passengers by means of Radio and public address announcements whilst monitoring customer information screens.

Platform - Station Staff - London Bridge Station

Southeastern Railway
London, City of London
11.2017 - 01.2021
  • Safe and on time dispatch of trains
  • Safe operation of the gate line and ticket inspection
  • Compliance with all safety requirements and emergency procedures
  • Customer service
  • Cleaning duties ranging from sweeping platforms to maintaining toilet facilities
  • Assisting disabled passengers
  • Reporting delays, equipment failures, faults, logging any incidents etc.
  • Dealing with lost property
  • Attachment and detachment of train services

Education

Bachelor of Business Administration - Business Administration & HR Management

University of Greenwich, London
09/2005 - 04/2009

Skills

  • Leadership
  • Problem-solving
  • Customer-focused
  • Time management
  • Strong organisational skills
  • Team building
  • Public relations
  • Excel proficiency
  • Communication skills

Certification

  • Certified First Aider with licence up to 3 years

Languages

English
Proficient (C2)
Greek
Proficient (C2)
French
Elementary

Affiliations

  • World History
  • Tennis
  • Table Tennis
  • Chess
  • Aviation Fanatic

Timeline

Station Controller - Area General Purpose Relief - Southeastern Railway
01.2023 - Current
Information Assistant - Southeastern Railway
01.2021 - 01.2023
Platform - Station Staff - London Bridge Station - Southeastern Railway
11.2017 - 01.2021
University of Greenwich - Bachelor of Business Administration, Business Administration & HR Management
09/2005 - 04/2009

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Fotis Panayiotis Kargotis