Thomas Clark

• Recorded ticket sales on database to maintain accurate documentation.
• Delivered outstanding customer care across multiple interaction points during ticket sales.
• Served customers to drive sales and deliver top-quality experiences.
• Provided reliable administrative support for improved sales team efficiency.
• Attached identification tickets to items securely, providing customers with coordinating tickets for safe item retrieval.
• Ensured regular sales floor tidying and station tidying to guarantee positive customer experience and safety.
• Informed guests of appropriate products available to increase retail sales.
• Printed physical customer tickets and advised of seat location and access points.

• Educated passengers in safety protocols and emergency procedures.
• Observed all safety regulations in compliance with local and international laws.
• Attended to sleeping-cars and occupants on passenger trains.
• Reviewed ticket sales and passenger manifests to reconcile against physical counts.
• Responded to passenger requests and complaints and fostered resolution.
• Greeted boarding passengers and answered questions during boarding process.
• Completed equipment safety checks prior to departure to identify hazards.
• Oversaw boarding processes to assist passengers and support smooth operations.
• Opened and closed vehicle doors for passengers, offering assistance to disabled passengers.
• Took action to assist in event of emergencies or accidents.
• Delivered top-quality customer service to public transport passengers.
• Secured baggage and personal belongings to prevent hazards during transport.

During my trade experience as a bricklayer, i built an extensive portfolio with all my works and achievements to allow me to be able to start my own business in building services. My job entailed:

• Completed repairs on walls, partitions and fireplaces to restore stability and increase longevity.
• Operated brick-cutting machines to cut bricks to desired shape.
• Upheld health and safety standards, wearing necessary PPE and adhering to site regulations.
• Repaired and maintained building blocks.
• Laid brick for block walls and adhered to local codes and project restrictions.
• Prepared and organised bricks for use in construction projects.
• Situated bricks and masonry units to build chimney and fireplaces.
• Handled complex project management concerns independently and accurately.
• Increased new business connections and revenue generation opportunities by improving networking strategies.
• Organised financial data and reports detailing key metrics, completing within agreed time-frames.
• Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.

• Cut and trimmed bricks and concrete blocks following specifications.
• Maintained compliance with job requirements, specifications and local legislation.
• Worked safely on scaffolding and swing stages at various heights.
• Maintained faultless quality and safety standards throughout wall constructions and repairs.
• Set bricks, concrete blocks and structural tiles to prepare for foundation.
• Placed brick, stone and manufactured blocks to create inlaid footpaths.
• Aligned bricks, employing hand-eye coordination to achieve professional final appearance.

• Applied Advanced Cardiac Life Support (ACLS) knowledge to maximise survival rates.
• Remained composed and focused in highly stressful situations.
• Demonstrated commitment to quality care through continuous training and development.
• Briefed other healthcare workers on complex patient conditions and injuries in concise handovers.
• Upheld integrity of communication systems by adhering to internal procedures.
• Kept explosives and munitions safe and secure.
• Represented military unit professionally at ceremonial events and occasions.
• Documented decisions to modify or cease treatment with strong accountability.
• Acted quickly and effectively in emergency response situations, providing reliable aid.
• Evaluated patient vital signs and status to determine care needs.

• Collected and processed payments.
• Accepted cash and cheque payments in a register system.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Explained establishment policies to customers and offered advice on selections.
• Helped customers obtain specialised help for refunds and exchanges.
• Helped resolve client problems quickly with superior customer service.
• Requested and checked customer IDs at checkout for age-restricted products.
• Managed customer lines for minimum wait times and high satisfaction.
• Totalled bills using maths skills and maintained accurate till count.