Sanaz Sharifi
Sheffield
Summary
Motivated and customer-focused MSc Sport Business Management student at Sheffield Hallam University with practical experience in retail, hospitality, and operations. Adept at delivering excellent customer service, handling responsibilities in dynamic environments, and maintaining a high standard of organisation and teamwork. Eager to contribute to a vibrant retail team and help create positive experiences for customers.
Overview
7
7
years of professional experience
Work history
Sales Assistant
Bershka
Sheffield
2025.11 - 2026.02
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Delivered exceptional after-sales service, encouraging repeat business.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Monitored trends in consumer behaviour with keen attention to detail.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Collaborated effectively with team members to meet sales targets.
- Managed till operations smoothly, reducing waiting time for customers.
- Offered personalised shopping advice to enhance customer experiences.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Kitchen staff
MR CHAI
Sheffield
2025.04 - 2025.05
- Improved kitchen flow by maintaining a clean and organised workspace.
- Adapted quickly to new recipes and techniques for improved menu variation.
- Multi-tasked efficiently to meet strict deadlines.
- Managed time effectively during busy periods for optimal productivity.
- Maintained refrigerator temperature logs, ensuring food safety regulations were met.
- Assisted in food preparation for enhanced meal quality.
- Handled all foods, storage and cleaning activities in accordance with sanitary procedures.
- Followed strict hygiene practices, providing a sanitary kitchen environment.
Event Hospitality Staff (Matchday)
Sheffield United FC
Sheffield
2025.01
- Supported matchday hospitality operations including guest reception and dining service
- Worked collaboratively with a team to provide smooth and efficient service during events
- Maintained professionalism in a busy football stadium setting
- Occasional Role
Kitchen staff member
Hygge café
Sheffield
2025.06 - 2025.09
- Prepared and served breakfast items
- Prepped ingredients prior to cooking for more efficient service times.
- Delivered excellent customer service in a fast-paced environment.
- Maintained cleanliness and supported team operations during peak hours.
- Adapted quickly to new recipes and techniques for improved menu variation.
- Followed health and safety guidelines, ensuring a safe work environment.
- Maintained refrigerator temperature logs, ensuring food safety regulations were met.
- Demonstrated teamwork by assisting fellow staff during peak hours.
- Handled all foods, storage and cleaning activities in accordance with sanitary procedures.
Sales Assistant
Mavi Gold Gallery
2021.01 - 2023.01
- Provided personalised jewellery recommendations based on customer preferences.
- Built strong client relationships in a premium retail setting.
- Maintained inventory accuracy and handled high-value items with care and discretion.
Barista & Customer Service Assistant
Raees Café
2019.01 - 2021.01
Education
MSc - Sport Business Management
Sheffield Hallam University
Sheffield, UKBSc - Sport Physiology
Alzahra University
Iran 9 2014 - 7 2019
Skills
- Customer Service Excellence
- - Friendly and attentive approach to customer needs
- - Skilled in upselling and cross-selling techniques
- - Accurate in handling payments and transactions
- Operations & Team Support
- - Experienced in daily operations and maintaining store standards
- - Adaptable and dependable in busy environments
- - Cooperative team player focused on collective goals
- Communication & Leadership
- - Strong interpersonal and stakeholder communication skills
- - Proven ability to lead small teams and solve problems under pressure
- - Quick learner who embraces new challenges
- - Proficient in Microsoft Office Suite, Google Workspace
- - Working knowledge of MATLAB, Trello, and Canva
Timeline
Sales Assistant
Bershka
2025.11 - 2026.02
Kitchen staff member
Hygge café
2025.06 - 2025.09
Kitchen staff
MR CHAI
2025.04 - 2025.05
Event Hospitality Staff (Matchday)
Sheffield United FC
2025.01
Sales Assistant
Mavi Gold Gallery
2021.01 - 2023.01
Barista & Customer Service Assistant
Raees Café
2019.01 - 2021.01
BSc - Sport Physiology
Alzahra University
9 2014 - 7 2019
MSc - Sport Business Management
Sheffield Hallam University