susmita ghimire
LONDON,LONDO
Summary
Dedicated professional with a strong background in customer service, known for delivering outstanding customer service and achieving customer service excellence. Demonstrates effective communication, creative thinking, and a positive attitude to enhance customer engagement and time efficiency. Skilled in time-management and barcode scanning, aiming to leverage these competencies to contribute to organisational success.
Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
4
4
years of post-secondary education
Work history
Sales assistant
Thistle Gem
London, City of London
07.2024 - 11.2024
- Built strong relationships with regular customers for repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Updated product labelling and pricing to reflect discounts and offers.
Education
A-Levels - Business
Axis vidyashram eng boarding school
nepal 01.2019 - 12.2022
Skills
- Positive attitude
- Time-management
- Customer engagement
- Time efficiency
- Customer service excellence
- Outstanding customer service
- Effective communication
- Creative thinking
- Barcode scanning
Timeline
Sales assistant
Thistle Gem
07.2024 - 11.2024
A-Levels - Business
Axis vidyashram eng boarding school
01.2019 - 12.2022
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