Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Samuel James Morgan

Pershore,Worcestershire

Summary

A recent Music Production graduate, currently working as Front of House, whilst pursuing music interest in spare time. Professional in nature with experience in VIP clientele management and a welcoming demeanour, demonstrating exceptional work ethic and etiquette. Skilled in tactfully handling difficult customers, with resilience in stressful situations.

Friendly and approachable Front of House Team Member with knack for creating welcoming atmospheres and enhancing guest experiences. Skilled in managing busy environments, resolving customer inquiries, and supporting team operations to ensure smooth service delivery. Known for fostering positive interactions and contributing to high levels of customer satisfaction.

Away from the workplace- proficient in recording technology and studio operations, complemented by expertise in music software. Adept at composing and understanding acoustics, showcasing musical creativity through guitar and singing. Committed to continuous improvement, aiming to leverage skills for innovative musical projects.

Overview

4
4
years of professional experience
4043
4043
years of post-secondary education
1
1
Certification

Work history

Front of house team member

Oxwich Bay hotel
Swansea, City and County of Swansea
2025.07 - Current
  • Communicated effectively with kitchen staff to ensure timely delivery of meals.
  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.
  • Established rapport with regular diners, fostering a loyal client base.
  • Facilitated positive dining experiences by providing excellent customer service.
  • Balanced the needs of multiple tables whilst maintaining top-quality customer service.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Hospitality worker

Principality Stadium Cardiff
Cardiff
2023.09 - 2024.09
  • Processed payments accurately, avoiding discrepancies.
  • Coordinated events for smooth operation.
  • Brought positive can-do attitude and passion for customer service to solve service issues.
  • worked the VIP box

Children's Holiday Club support worker

Pal Fitness and Education CIC
Pershore, Worcestershire
2022.04 - 2024.06
  • Accompanied children on trips, ensuring safety and enjoyment for all participants.
  • Set-up equipment and gathered teaching materials to prepare for club
  • Created positive, engaging environments to improve student experiences.
  • Built strong rapport with students
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.

Education

Bachelor of Arts - Music Production

University of South Wales
Cardiff
2022.09 - 2024.06

A-Levels -

Pershore High School
Pershore, Worcestershire

GCSEs -

Pershore High School
Pershore, Worcestershire
2021-06

Skills

  • VIP clientele experience
  • Welcoming demeanour
  • Professionalism and etiquette
  • Tactfulness with difficult customers
  • Recording technology
  • Recording studio familiarity
  • Instrument proficiency
  • Music software expertise
  • Musical creativity
  • Understanding of acoustics
  • Composing
  • Proficient in guitar and singing
  • Patience and perseverance
  • Resilience in stressful situations

Affiliations

  • My greatest is love is music, whether listening to, playing guitar, singing or writing music. I am in a small band and we jam regularly and play at the local student bar, or open mic nights. I love mountain biking also and I like to spend time with my family and friends, preferably in the great outdoors.

Certification

I hold a full UK driving licence

References

References available upon request.

Timeline

Front of house team member

Oxwich Bay hotel
2025.07 - Current

Hospitality worker

Principality Stadium Cardiff
2023.09 - 2024.09

Bachelor of Arts - Music Production

University of South Wales
2022.09 - 2024.06

Children's Holiday Club support worker

Pal Fitness and Education CIC
2022.04 - 2024.06

A-Levels -

Pershore High School

GCSEs -

Pershore High School
Samuel James Morgan