Samuel I. Umezuruike
Barking,United Kingdom
Summary
Inspirational educator with knack for fostering inclusive and engaging learning environments. Combines strong communication skills with solid foundation in subject knowledge and classroom management. Dedicated to making meaningful impact on student growth and development. Dynamic professional with extensive expertise in HR systems, office coordination, and educational strategies. Demonstrates proficiency in Microsoft Office Suite and advanced Excel, alongside a strong understanding of IT infrastructure and CRM software. Adept at managing customer relationships, staff supervision, and department management while excelling in public relations and contract negotiation. Skilled in training and development, cognitive psychology, and early years education, with a focus on student assessment analysis and teaching strategies development. Committed to leveraging organisational leadership skills to drive business correspondence and marketing strategies towards achieving long-term career goals in educational administration.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Founder/Managing Director
ICS-Light Technologies Limited
Abuja, Nigeria
10.2022 - Current
- Drove innovation for improved product offerings.
- Directed complex projects to successful completion.
- Secured new clients through targeted marketing campaigns.
- Negotiated profitable contracts, increasing company revenue.
- Developed effective business strategies for sustained growth.
- Implemented cost-saving measures for financial stability.
- Built a harmonious work environment with strong leadership skills.
- Facilitated training programmes to improve employee skills and capabilities.
- Established performance metrics, resulting in increased team efficiency.
- Streamlined workflow processes, enhancing productivity levels.
- Delivered high-quality services by maintaining customer focus at all times.
- Managed crisis situations with strategic planning.
- Improved company performance by streamlining operational processes.
Administrative Manager
Optilife Healthcare Services Limited
London, United Kingdom
11.2022 - 11.2025
- Handled procurement of office supplies avoiding stock shortages or wastage.
- Increased office efficiency by streamlining administrative procedures.
- Managed employee schedules to ensure smooth operations.
- Conducted performance reviews, fostering employee development and growth.
- Implemented a new filing system enhancing document retrieval process.
- Developed departmental budget plans, ensuring cost-effectiveness in operations.
- Organised company documents for improved accessibility and compliance.
- Facilitated office meetings to discuss and address team issues.
- Oversaw recruitment processes to attract high-quality candidates.
Bookings Manager
Connect Care Limited
London, United Kingdom
07.2021 - 11.2022
- Collaborated with marketing department for promotional campaigns tied to bookings.
- Coordinated with sales team for maximised room occupancy during peak season.
- Liaised closely with other departments, ensuring smooth coordination of bookings across all sectors of business operations.
- Handled escalated complaints professionally, resolving issues to enhance customer retention rates.
- Improved operational efficiencies by utilising latest technology platforms for bookings management.
- Monitored and analysed booking trends to inform strategic decision-making within the organisation.
- Fostered positive relationships with customers through exceptional service delivery during the booking process.
- Handled special requests from guests whilst maintaining high-quality service standards.
Call Agent Specialist
Outsource Global Technologies
Abuja, Nigeria
04.2020 - 06.2021
- Upheld data protection standards whilst recording pertinent caller information.
- Promoted product offerings during calls to increase sales opportunities.
- Provided exceptional customer service by empathising with customers' concerns.
- Weekly reported on individual performance metrics for continuous improvement.
- Managed difficult customer situations with a calm and patient approach.
- Executed outbound calls when necessary, resulting in positive customer engagement.
- Enhanced customer satisfaction by promptly answering and resolving queries.
- Handled multiple simultaneous tasks whilst maintaining high levels of professionalism.
- Performed additional administrative tasks as needed, boosting team productivity.
Teaching and academic coordinator
Green World Professional Academy
Kano, Nigeria
02.2020 - 07.2021
- Organised extra-curricular activities, enhancing students' holistic development.
- Led faculty meetings, fostering open communication and collaboration.
- Facilitated improvement in student performance by providing personalised learning plans.
- Advocated for student needs within the wider school community.
- Collaborated with staff and parents to improve student outcomes.
- Pursued continuous professional development to stay abreast of latest educational trends and techniques.
- Implemented behaviour management strategies resulting in improved classroom discipline.
- Managed department budgets whilst maintaining high-quality education standards.
Teacher of mathematics in secondary schools
Top Quality College Tukuntawa
Kano, Nigeria
05.2019 - 11.2020
- Improved student participation in class discussions through encouraging open dialogue.
- Introduced innovative teaching techniques which were subsequently adopted school-wide.
- Organised study groups for exam preparation, enhancing the overall pass rate of the class.
- Increased student engagement in complex mathematical theories by integrating real-life applications into lessons.
- Assisted struggling students after hours, leading to improved test scores and comprehension of material taught in class.
- Conducted assessments regularly, providing constructive feedback on student progress.
- Fostered a positive learning environment with effective classroom management strategies.
- Utilised technology to facilitate interactive learning experiences.
- Collaborated with parents during parent-teacher meetings to discuss student progress and potential improvements needed at home or in school.
- Enhanced student understanding by developing comprehensive lesson plans for Mathematics.
- Challenged advanced students with more complex problems to further strengthen their mathematical abilities.
Internship & Graduate | NYSC Technical staff
403 Flying Training Command, Nigerian Air Force Kano.
Kano, Nigeria
01.2018 - 04.2019
- Maintained inventory, reducing stock shortages.
- Upheld cleanliness standards in workspace to maintain hygiene levels.
- Interacted regularly with suppliers ensuring timely deliveries.
- Handled complaints with professionalism to retain clients.
- Collaborated well with team members for successful projects.
- Resolved conflicts, ensuring harmonious work environment.
- Prepared reports meticulously, aiding decision-making process.
- Served customers promptly and courteously for repeat business.
Education
BSc(Hons) - Business Enterprise and Innovation Management
Northumbria University London
Liverpool Street London, United Kingdom 09.2025 -
Master of Business Administration - Business Management
MIVA Open University
Abuja FCT, NIgeria 11.2024 -
Higher National Diploma - Electrical Electronics Engineering
Akanu Ibiam Federal Polytechnic Unwana
Ebonyi State, nigeria 09.2012 - 10.2017
Diploma - Health and Social Care
Alison
London, United Lingdom 03.2023 - 06.2023
Skills
- HR systems knowledge
- Microsoft office suite proficiency
- Multitasking proficiency
- Customer relationship management usage
- HR policies understanding
- Advanced excel usage
- Office coordination
- IT infrastructure understanding
- Public Relations
- Training and Development
- Interpersonal communications
- Staff supervision
- Business correspondence
- Basic accounting
- Customer service orientation
- CRM and office management software
- Organisational leadership
- Communication proficiency
- Marketing strategies knowledge
- Contract negotiation and administration
- Department management
- Database management
- Extra-Curricular activities coordination
- Cognitive psychology knowledge
- Early years education expertise
- Teaching strategies development
- Student assessment analysis
- Educational software proficiency
Certification
- IEEE: Certificate | 2018-09-14
- Proteus: Certificate | 2015
- HSE: Certificate | 2019
- NYSC: Certificate | 2019
- Call Agent Specialist: Certificate | 2021
- African Youth Entrepreneur Program (EDC): Certificate | 2020
- Jobberman Accelerated Program: Certificate | 2022
- Project Management: Certificate | 2021
- Fellowship President: Award | 2017
- NYSC State CDS President: Award | 2019
- Business Administration and Management: Certificate | 2023
- Institute of Professional Managers and Administrators: Certificate | 2023
- RC Abuja Kubwa: Award of Excellent Service | 2025
- Rotary D9127 Zone 6: Merit Award For Excellent Service | 2025
LANGUAGE SKILLS
English
Proficient (C2)
REFERENCES
Available on request
Affiliations
- IEEE: Member
- NIPESA: Executive member
- SEEEES: Executive Member
- Rotary International: President (RAC Abuja Kubwa)
- IPMA-Nig: Member
Timeline
BSc(Hons) - Business Enterprise and Innovation Management
Northumbria University London
09.2025 -
Master of Business Administration - Business Management
MIVA Open University
11.2024 -
Diploma - Health and Social Care
Alison
03.2023 - 06.2023
Administrative Manager
Optilife Healthcare Services Limited
11.2022 - 11.2025
Founder/Managing Director
ICS-Light Technologies Limited
10.2022 - Current
Bookings Manager
Connect Care Limited
07.2021 - 11.2022
Call Agent Specialist
Outsource Global Technologies
04.2020 - 06.2021
Teaching and academic coordinator
Green World Professional Academy
02.2020 - 07.2021
Teacher of mathematics in secondary schools
Top Quality College Tukuntawa
05.2019 - 11.2020
Internship & Graduate | NYSC Technical staff
403 Flying Training Command, Nigerian Air Force Kano.
01.2018 - 04.2019
Higher National Diploma - Electrical Electronics Engineering
Akanu Ibiam Federal Polytechnic Unwana
09.2012 - 10.2017