Chris Frampton-Love
Senior Manager/Director
Southampton,Hampshire
Summary
Dynamic and results-driven Senior Manger/Director with 24 years of progressive leadership experience across administration, finance, operations, laboratory management, and general management within the materials testing and scientific services sector. I bring a unique blend of operational excellence, people skills, technical and financial experience having successfully led diverse teams and complex business functions, including spearheading acquisitions and mergers to drive strategic growth.
With a strong foundation in laboratory operations and general management and with extensive experience managing UKAS-accredited laboratories, I have consistently delivered high-quality, compliant, and customer-focused testing services.
Known as a people-focused leader, I excel in motivating teams, building strong client relationships, and fostering a collaborative and high-performance culture.
I am passionate about advancing operational efficiency, implementing lean principals, technical integrity, and business development, and I am committed to leading businesses towards sustainable growth.
Overview
25
25
years of professional experience
Work history
Managing Director
ACS
Poole, Dorset
01.2022 - 04.2025
- Led a £9M-turnover business with 125 employees covering the south of England with full accountability for strategic direction, operational performance, and financial results.
- Oversaw all aspects of P&L management, budgeting, forecasting, shareholder reporting, and high-value investment decisions.
- Drove business growth through market expansion, service innovation, and strategic planning, including leadership of acquisitions and mergers.
- Ensured delivery of high-quality, compliant testing services aligned with client and regulatory requirements (e.g., UKAS).
- Maintained robust quality control and health & safety compliance across all operations.
- Built and maintained strong client relationships and strategic partnerships with regulatory bodies.
- Led, motivated, and developed cross-functional teams, promoting a culture of excellence, continuous improvement, and professional development.
- Directed recruitment, retention, training, and key HR functions including disciplinary and grievance procedures.
- Streamlined operations to enhance productivity and reduce risk across legal, financial, and operational areas with implementation of lean principals.
- Chaired leadership, sales, finance, HR, and operations meetings to ensure strategic alignment and business performance.
General Manager
ACS
Poole, Dorset
06.2019 - 01.2022
- Oversaw daily operations across laboratory and field teams, ensuring high-quality, UKAS-compliant testing services met client and regulatory standards.
- Managed resources, budgets, and project timelines, supporting the Managing Director in achieving financial and operational targets.
- Led and developed senior managers, technical teams, and supervisors, with responsibility for recruitment, training, and full HR oversight including conflict and absence management.
- Implemented quality control and health & safety procedures, maintained audit readiness, and ensured compliance with accreditation requirements.
- Built strong client relationships, resolved service issues, and contributed to business development through tenders and capacity planning.
- Drove continuous improvement initiatives to enhance service quality, efficiency, and operational performance.
Chemistry Operations then Laboratory Manager
ACS
Poole, Dorset
04.2008 - 06.2019
- Managed day-to-day operations of an ISO 17025-accredited chemistry lab, delivering chemical, materials, and environmental testing to UKAS and industry standards.
- Led a team of 15 chemists and technicians, overseeing scheduling, resource allocation, and performance management.
- Developed lab policies, ensured HSE compliance, and maintained equipment calibration and operational readiness.
- Delivered accurate technical reports, managed procurement, and implemented process improvements to enhance efficiency and reduce costs.
- Supported audits and accreditation, contributed to senior management decisions, and aligned lab capacity with commercial needs.
Office Manager
Rubyz Ltd
Bournemouth, Dorset
08.2004 - 03.2008
- Provided high-level administrative, financial, and operational support to two Directors managing a diverse group of businesses.
- Managed full-cycle accounting including ledgers, credit control, bank reconciliations, VAT returns, and financial reporting.
- Oversaw office operations, payroll, personnel administration, and compliance tasks such as insurance and licensing.
- Supported strategic decision-making and day-to-day management across multiple companies.
- Handled property maintenance coordination, customer bookings, event reservations, hotel accommodation logistics, and utility account management across sectors including property, hospitality, recruitment, and relocation.
Office Assistant then Finance Assistant
ACS
Poole, Dorset
08.2001 - 07.2004
- Progressed from administrative support to a senior role in the Finance Department, gaining broad experience across office and financial operations.
- Handled purchase and sales ledgers, processed payment runs, prepared financial documents, and supported credit control and cash flow management.
- Provided front-line administrative support, including managing the switchboard, document production, and client reception.
- Contributed to the development and implementation of a new in-house computer system, offering user feedback and assisting with system testing and rollout.
Insolvency Administrator & Senior Cashier
BKR Haines Watts
Bournemouth, Dorset
07.2000 - 08.2001
- Managed the administration and implementation of Liquidations and Individual Voluntary Arrangements (IVAs), ensuring compliance and accurate case handling.
- Oversaw all client financial transactions as Senior Cashier, including bank requisitions, sales and purchase ledgers, and day-to-day cash management.
Education
GCSEs - Various
The Purbeck School
Wareham, Dorset 09.1995 - 06.1998
NVQ Level 2+3 - Business
The Purbeck School
Wareham, Dorset 09.1998 - 06.2000
Skills
- Leadership excellence
- People management
- Organisational excellence
- Results orientation
- Change management
- Recruitment and retention strategy
- Senior-Level collaboration
- Mentoring others
- Dynamic decision-making
- HR systems knowledge
- Health and safety compliance
- Team leadership
- Data analysis
- IT & systems
- Resilience under pressure
Personal Qualities
I am a decisive and people-focused hands-on leader, skilled in delivering operational excellence. My strong interpersonal skills enable me to build lasting relationships with clients, stakeholders, and teams, fostering trust and collaboration at every level.
Affiliations
- I enjoy travel and getting out in nature. I have a keen interest in photography and Lego. Kept very busy with two miniature schnauzers.
Timeline
Managing Director
ACS
01.2022 - 04.2025
General Manager
ACS
06.2019 - 01.2022
Chemistry Operations then Laboratory Manager
ACS
04.2008 - 06.2019
Office Manager
Rubyz Ltd
08.2004 - 03.2008
Office Assistant then Finance Assistant
ACS
08.2001 - 07.2004
Insolvency Administrator & Senior Cashier
BKR Haines Watts
07.2000 - 08.2001
NVQ Level 2+3 - Business
The Purbeck School
09.1998 - 06.2000
GCSEs - Various
The Purbeck School
09.1995 - 06.1998
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