Samuel Trevett

• Executed television and broadband installations, ensuring optimal performance.
• Conducted fault work to promptly resolve connectivity issues.
• Managed HFC and Full Fibre Network installations to enhance service reliability.
• Delivered tailored small business installations

Acting Store Manager 01/12/23 - 14/01/24

• Assisted in day-to-day co-ordination of operations within the store to improve workflow and customer satisfaction
• Managed team schedules to ensure adequate staffing levels at all times.
• Provided training and guidance to junior staff members, enhancing overall team performance.
• Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.

• Ran shifts alongside senior supervisor and store manager to ensure daily tasks and audit were completed.
• Delegated tasks amongst the team to ensure work was completed efficiently
• Cash Management

• Tracked and logged all service desk tickets using specific software tools, improving response times.
• Helped identify faults and implement solutions
• Investigated reported issues thoroughly before escalating them further up the line.
• Managed staff devices using MDM tools and remote access tools
• Assisted in hardware and software deployment