Stephen Duggan
Liverpool,Merseyside
Summary
A seasoned professional with extensive expertise in aviation mechanics and systems programming, adept at on-site troubleshooting and field service reporting. Demonstrates proficiency in field repairs and electrical systems, ensuring adherence to service level agreements through mastery of field service software. Skilled in on-site problem resolution and emergency response preparedness, complemented by strong customer service capabilities. Proven track record in managing projects, safety awareness, employee training, network installation, and broadband installations. Committed to proactive maintenance planning and telecom maintenance with a focus on fault-finding. Career goals include advancing innovative solutions within the telecommunications sector while maintaining high standards of safety and customer satisfaction.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
Work history
Field service engineer
Tunstall Healthcare (Telecom)
Goole, Yorkshire
2005.04 - 2025.12
- Investigated customer complaints diligently; safeguarded brand image.
- Ensured customer satisfaction with timely resolution of service requests.
- Fostered strong relationships with clients, enhanced business reputation and loyalty.
- Conducted in-depth training sessions to boost team competency levels.
- Provided 24 and 7 on-call support, ensured uninterrupted operations.
- Improved system performance by conducting routine maintenance and checks.
- Maintained accurate records, improved traceability and accountability.
- Updated technical knowledge regularly, stayed abreast of industry advancements and innovations.
- Carried out routine servicing on Tunstall and competitors equipment.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Attended emergency on-site breakdowns to carry out repairs, working to minimise disruption and downtime.
- Planned and executed fault finding and diagnostic tests on Tunstall and competitors equipment.
- Removed and replaced damaged components in line with manufacture guidelines.
- Evaluated electrical faults to eliminate repeat malfunction.
- Used various measurement meters, clamps and instruments for reliable testing.
- Applied crimp and solder techniques to securely splice cables.
Education
Bachelor of Science - Mechanical Engineering
Liverpool John Moores University
Liverpool 2001.09 - 2004.05
Higher National Diploma - Electronics
Ministry of Defence
Albrighton, Shropshire 1979.09 - 1982.05
9 O Levels - Maths, English Language, Physics, Chemistry, Geography, History, Biology, English Literature, R.E
De La Salle Grammar School
Liverpool 1974.09 - 1979.06
Skills
- Aviation mechanics
- Systems programming
- On-Site troubleshooting
- Field service reporting
- Field repairs
- Electrical systems knowledge
- Service level agreement adherence
- Field service software mastery
- On-Site problem resolution
- Emergency response preparedness
- Customer Service
- Managing projects
- Safety awareness
- Employee training
- Network installation
- Broadband installations
- Proactive maintenance planning
- Telecom maintenance
- Fault-finding
References
References available upon request.
Timeline
Field service engineer
Tunstall Healthcare (Telecom)
2005.04 - 2025.12
Bachelor of Science - Mechanical Engineering
Liverpool John Moores University
2001.09 - 2004.05
Higher National Diploma - Electronics
Ministry of Defence
1979.09 - 1982.05
9 O Levels - Maths, English Language, Physics, Chemistry, Geography, History, Biology, English Literature, R.E
De La Salle Grammar School
1974.09 - 1979.06