Nichola Peters
Goodwick,Pembrokeshire
Summary
Hardworking field service engineer with experience installing, modifying and repairing computer hardware and software. Comfortable performing onsite inspections to guarantee specification adherence and compliance.
Reliable worker with good industry grounding. Experience providing engineer support and service work to customers and onsite crews. Keen to progress further with on-the-job training.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
33
33
years of professional experience
Work history
Field service engineer
IBM
Chelmsford, Essex
1999.11 - 2025.12
- Assisted in installation and maintenance of machinery and equipment.
- Collaborated with senior engineers to troubleshoot technical issues and provide solutions.
- Participated in training sessions to understand safety protocols and operational procedures.
- Supported customers by addressing inquiries and resolving basic service-related problems.
- Documented service reports and maintained accurate records of work performed.
- Utilised diagnostic tools to identify faults and ensure equipment functionality.
- Engaged with team members to share knowledge and improve service processes.
- Followed established guidelines to ensure compliance with health and safety regulations.
- Streamlined work processes through the implementation of automation techniques.
- Investigated customer complaints diligently; safeguarded brand image.
- Troubleshot complex technical issues to enhance equipment functionality.
- Updated technical knowledge regularly, stayed abreast of industry advancements and innovations.
- Fostered strong relationships with clients, enhanced business reputation and loyalty.
- Optimised resource utilisation for maximised productivity levels.
- Adhered strictly to safety protocols, minimised workplace accidents and incidents.
- Improved system performance by conducting routine maintenance and checks.
- Undertook comprehensive failure analysis to prevent future breakdowns.
- Installed new machinery for increased production efficiency.
- Maintained accurate records, improved traceability and accountability.
- Ensured customer satisfaction with timely resolution of service requests.
- Coordinated with cross-functional teams for seamless project execution.
- Provided technical support to troubleshoot, repair and maintain operational issues.
- Followed agreed work schedule when conducting repair and maintenance work.
- Carried out routine servicing on [Type] equipment.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Attended emergency on-site breakdowns to carry out repairs, working to minimise disruption and downtime.
- Tested equipment performance and demonstrated operation and servicing to customers.
- Examined faulty equipment, interpreted reports and analysed customer complaints to diagnose malfunctions.
- Planned and executed fault finding and diagnostic tests on ATM equipment.
- Reported major defects and organised provision of spare parts.
- Oversaw team of 20 professionals resolving and troubleshooting issues.
- Replaced defective parts for improved equipment longevity.
Food and beverage assistant
Goodferys
Chelmsford , Essex
1998.05 - 1999.11
- Assisted in delivering exceptional customer service in fast-paced environment.
- Maintained cleanliness and organisation of dining area to enhance customer experience.
- Supported management in training new staff on service protocols and menu knowledge.
- Prepared and served beverages while adhering to health and safety regulations.
- Resolved customer complaints professionally to ensure satisfaction and loyalty.
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Handled cash transactions accurately for seamless payment process.
- Adapted quickly to changing schedules ensuring consistent performance.
- Checked food quality before serving safeguarding diner's experiences.
- Trained new team members, contributing to staff proficiency.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Prioritised tasks during peak hours to ensure smooth operations.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Provided first-class customer care through helpful, friendly service.
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
- Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
- Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
- Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
- Enforced rules for cleanliness and sanitisation to ensure constant compliance with health and food safety standards.
Retail worker
C&A
Chelmsford , Essex
1992.07 - 1998.05
- Assisted customers by providing product information and addressing inquiries effectively.
- Managed stock levels and ensured merchandise displays were visually appealing and well-organised.
- Maintained cleanliness and organisation of sales floor to enhance customer shopping experience.
- Collaborated with team members to execute promotional events and seasonal displays successfully.
- Processed transactions accurately while ensuring compliance with cash handling procedures.
- Resolved customer complaints promptly, demonstrating strong problem-solving and communication skills.
- Monitored inventory levels and conducted regular stock checks to minimise discrepancies.
- Collaborated with team members to meet daily sales targets, enhancing store performance.
- Offered personalised service to each shopper, driving repeat business.
- Promoted seasonal items or discounts effectively stimulating increased revenue.
- Managed inventory levels effectively to minimise out-of-stock situations.
- Assisted in annual stocktaking activities, contributing to accurate inventory records.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Operated till accurately to ensure smooth checkout process.
- Assisted customers with product selection, leading to improved customer satisfaction.
- Handled customer complaints in a professional manner, resolving issues promptly.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Handled returns or exchanges professionally maintaining high level of customer satisfaction.
- Followed company policies and guidelines strictly maintaining standards of operation.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Updated product labelling and pricing to reflect discounts and offers.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Education
NVQ Level 2 - Retail
Youth Training Scheme
Chelmsford 07.1993
GCSEs -
Moulsham high school
Chelmsford 09.1992
Skills
- Repair procedure execution
- Efficient time management
- Remote support provision
- Equipment diagnostics proficiency
- On-Site troubleshooting
- Field repairs
- Flexible working hours
- Field service reporting
- On-Site problem resolution
- Customer Service
- Client communication
- Safety awareness
- Technical support
- Computer hardware repair
- Repairing ATM'S & Lenovo Laptops
- Diagnostic Testing
- Hardware configuration
- Fault-finding
- Preventive maintenance scheduling
Timeline
Field service engineer
IBM
1999.11 - 2025.12
Food and beverage assistant
Goodferys
1998.05 - 1999.11
Retail worker
C&A
1992.07 - 1998.05
NVQ Level 2 - Retail
Youth Training Scheme
GCSEs -
Moulsham high school